Wheel Align It II General Automotive Services

This place is great! They were able to replace my car’s engine at a reasonable cost and rather quickly. The engine was found and ordered within 24 hours, two days later it was at the shop and the car was up and running 24 hours after that. Total down time was less than five days. The entire staff is friendly, the prices are reasonable and the owner, Bo, stands by their work. I have several company cars and I can promise you, an honest, reliable, and fast auto repair shop is hard to find. I am incredibly happy I found this shop. I highly recommend them for any repairs needed. They offer full service from huge jobs down to oil changes and used tire sales. Give them a try you will be happy with the service and the prices. :)

Took my Jeep to Wheel Align It II and am incredibly happy with the results. Had a «custom alignment» done. My Jeep is lifted and has an aftermarket steering setup. It had a bad death wobble and overall didn’t feel right. Dropped it off in the late morning and got a call saying it was ready in the mid afternoon. My Jeep doesn’t death wobble at all anymore, and overall feels like it rides much smoother. Robert did a fantastic job, highly impressed.

My experience here as a customer was an (F –) grade. I brought my truck in to have the front end aligned, it was sloppy to drive, it floated from side to side. I also brought the parts that needed to be replaced 1) idler arm 1) pitman arm. Robert was the customer service representative that I spoke to when I dropped off my truck. I explained to him the symptoms of the steering and left the truck with him. The quote to align the front end was $ 69.00.
I called Robert the next morning asking about my truck he told me that the arms needed to be replaced and that it would cost $ 375.00 to replace the parts and align the truck. I explained to him the parts were already in the truck and could he quote me a better price if he didn’t need to wait for parts and finish the truck while it was on the rack. We agreed to a price of $ 200.00 for the labor to replace the parts I provided, adjust a wheel bearing and align the front end.
I considered this to be a fair price, he agreed to the terms for service.
When I called back later that afternoon to pick up the truck he said if I bring in cash he won’t charge me tax. When I arrived I paid Robert $ 200.00 dollars and he told me that the caster and camber were not adjusted that the plugs were not knocked out and that if I wanted to spend another $ 400.00 dollars on there fine service that he could align the truck properly that the job they did was not to factory specs. But not to worry it’s ok.
I left thinking that we had done a fair trade cash for labor. When I got home and parked my truck in the driveway and walked around it I noticed two greasy hand prints on each side of my front bumper where the mechanic grabbed the bumper to pull himself out from under my truck, (my truck should have been on a rack for front end work).
Two greasy hand prints on each side of the hood. When I walked down the passengers side if the truck I noticed black oil splattered all down the side of my truck from front bumper to rear bumper, camper shell and all.
I returned to wheel align it ll at 10 400 Menual blvd né and asked for Robert, I was told he had left for the day. I asked for the manager, Joe told me he was the manager if Roberts gone. I asked him to come look at my truck that it’s dirty greasy and oily. He came and looked at my truck and said that my truck was parked in front of another care he was changing the oil in, and that a gust of wind came up and sprayed oil all across the parking lot all the way to the wall dividing there property from the next property and my truck was right there in the path of old engine oil. Oil went everywhere!
I realized that this is the guy that was responsible for the mess on my truck and knew that my truck was covered in oil and did nothing about it except to, not tell anyone, not to clean up his mess, but to send the truck out of the shop as is! He must think that this is acceptable customer service. I however don’t. Joe went to another employee and told him to clean my truck, they argued as to who was responsible for the oil on my truck and who was responsible for cleaning up the mess. Eventually the other employee came to the clean side of my truck with a spray bottle and a rag looked at me as if it was me who was the problem in this situation. I went back to joe and asked if I could just take it to a car wash and get it washed, surly as a car repair facility you have some agreement with a local car wash for washes send me there and I’ll be happy. (This guy is not going to clean my truck with any concern)
Joe told me no. So I left went to the car wash had my truck cleaned. Cost me $ 14.92
The next morning I called and talked to Robert I explained to him the situation I asked him to reimburse me for my car wash he said no! I should have waited till the next day to talk to him and I should have left the oil on my truck overnight. That because I negotiated a fair price (we both agreed on). That I did not deserve the same service another customer deserves. I asked him to talk to joe and reconsider the situation, if he felt that the shop was not responsible for cleaning the oil of my truck, after joe admitted to being responsible for his own mess.
Robert called me back and said no we won’t pay for the car wash!
I wish this was the end. When I went to fill my truck up with gas (I always reset my trip) for the up coming road trip to tucson, 170 miles on my tripometer.
There’s 230 miles missing, or ten (+ -) gallons of gas missing! Really???
Oh well reset the trip and head for Tucson. Highway bound 55. 65. 75. Open road!
So the steering still floats from 8:00 — 2:00 to 10:00 — 4:00 The steering wheel should ride at 9:00– 3:00 and a vibration at 78 mph. Mmmmm. is that the wheel bearing that they adjusted? So I have no confidence in there ability to make good decisions,
I believe that they replaced the parts I brought, siphoned 10 gallons of gas, got it dirty and said here ya go… Be aware of wheel align it on manual!