Verizon

I wish I could give a negative star for this place, poor customer service, broken promises to give us a deal on phone trade-​in, the inability to understand anything your saying, getting you billing address wrong, four times in a row so that our payments were late… might be the «fastest» network, but I feel that entitles the company to treat their customers like a pay check only. Ugh.

I had trouble switching my number to a different phone, so I went to the Verizon Wireless store to see if they could help me. Two different people said that it wasn’t possible because of the type of phone I had. Which was entirely untrue because I called Verizon and did it over the phone in a matter of 5 minutes. I like this place and they really do give good customer service but they should know what they’re doing.

I was a customer for over 4 years with four lines and I never changed my address (in NM) and I always paid on time. So imagine my surprise when I went to the Apple Store to purchase three new iphones and got the news that I was in collections from Verizon to the tune of over $ 3000 for services and goods I had allegedly purchased while at my lovely rental home in Blythe, CA. Not only did they let someone else use my name and other personal data to order new lines and phones from them without bothering to contact me or check with me (on the phone I had bought from THEM), they were freaking rude about it. I had to take a day off of work because the three or four times I sat through their hold music long enough to get to a real person and eventually figure out what they had done to me wound up being about 3 ½ hours of my life.
Okay, so mistakes were made… let’s move on shall we? I reported it as fraud, contacted all three credit agencies, found out there was also an account in my name at Southern California Edison (keep in mind I have not lived in CA since 1981 so this is clearly identity theft and began with Verizon), put in my police report, and called Verizon in a calmer frame of mind. I offered to purchase three iphones outright.
THREE iPHONES.
In return, and in consideration of them having put me through the wringer, I requested they not charge me the $ 115 disconnect fee for the one line I was cancelling (long story about an ungrateful teenager). I would then sign another two year contract and continue paying them over $ 200 a month PLUS buy THREE iPHONES. They said no they wanted their $ 115.
I refuse, on principal, to do business with anyone this stupid.
I’m with T-​Mobile now and my bill went down to $ 150 a month even with three new phones partially financed.
And the lady at the T-​Mobile store didn’t tell me it was an 80 minute wait to talk to a human. Verizon deserves to go out of business and with decision-​making like they exhibited with me, I wouldn’t be surprised.

Most ppl that review a non-​eating establishment are doing so to rant. thus, the average star rating will be low (as compared to if the happy customers actually took the time to post). that said, i’m a happy customer, but they only get 3. why? the gal upgrading me to the i5s asked repeatedly if i wanted a case/​protection. after the second time of politely declining, I’d expect her to stop (look, i understand they’re under a LOT of pressure to upsell). however, instead she told admonished me about how risky I was… look, I know it’s your job, but you’ll also get to sell me a $ 600 phone if i break this one, so back off, please.
otherwise she was super nice and sweet, but the hard sell AND unecessary commentary dropped what would have otherwise been an easy 5 star experience (in and out with iphone lickety split!) to a mediocre 3. oh well, c’est la vie~

We walked in and were greeted at the door by lady who put our name on a waiting list. She gave us no idea how long the wait would be. As we browsed through the store we noticed that only about 10 percent of the phones on display even worked. The 4G phone display had 2 4G phones and 3 3G phones on display (huh?). One of the phones we wanted to look at wasn’t even on display. It looked like it had been stolen. Not the type of place i do business with.