UPS Customer Center

UPS performance is great advertising for Fed Ex.
The poor performance of local UPS, including multiple pick up no shows, bad information and not the best attitude from the driver regarding pick up of several incomplete orders is the best advertising for Fed Ex I can imagine.
Orders were from Amazon Large Items, which often uses UPS for deliveries and returns. Poor communication between Amazon and UPS, Amazon and me, UPS and me,
The bright light has been an UPS Customer Service person with the corporate offices, who has done his best to coordinate effectively with Amazon and local UPS people – but getting things resolved has been a challenge even for him.

The challenges were made worse by a snow storm in the middle of it all and no company can control this, but since Dec 9, I have been trying to purchase 2 complete toilets via Amazon and return the incomplete toilets via UPS, but resolution remains incomplete. Today is January 5.
Finally, I purchased 2 toilets from our local Lowe’s and they were delivered in a timely and very courteous and helpful manner. Never again with Amazon Large Items, and will always choose Fed Ex over UPS when I have a choice.

Yesterday I had UPS on the pohone for over an hour, this morning for over an hour. They delivered my package of meds to the wrong house. They actually had me go outside and drive up and down my street and look for the package!!! This is outrageous. They are terrible!!!

If I could give less then one star I would. I had a package shipped to me with two day shipping. Well for some reason UPS thinks my home was a school? Well that’s the excuse they gave me anyway and since school was out for a week I didn’t get my package for 13 days! I called and tried to talk to a manager, yeah that didn’t help. She called and told me that the package is in a trailer that can’t be open till the next week. That was a load of crap and because of that I lost $ 500. No compensation on my shipping or anything. UPS… well can’t say that in here.

I can’t believe I forgot to review this place before now. Some Christmases back, there was a threat of bad weather on Dec. 23, which was bad news as we were having many of Santa’s gifts for our kids delivered by UPS. Fortunately, the threat passed and the day dawned brilliant blue and clear. Unfortunately, UPS decided to take the day off anyway. I waited all day for a truck to arrive before finally figuring out that they weren’t going to show, due to «weather emergency.» Perfect weather, and the day before Christmas eve. So the next day we had drive in from Placitas to find this place and stand in a long line to be helped by disinterested employees. Normal people would have offered a word of apology, but none here. No smiles either. They couldn’t find all our packages either, and I had to send them to the back room more than once before they finally came up with everything. I resolved never to use UPS again.

You can mail, ship, or pick up packages at this customer location. The lines tend to move slowly especially after 5pm, so don’t expect quick and fast service. If you are lucky, there will be two cashiers/​attendants to help customers, but most of the time, there seems to be one and they move at a snail’s pace.
I’ve gone here several times. My first time going here, the attendant mouthed off to the customer. The customer was confused about the shipping process, and when questioning the cashier/​attendant, she said, «Well, I told you that already… you should have known.» Ouch! Apparently, this store does not teach their cashiers’ customer service training — or maybe that cashier slept through the training.
I’m forced to use this location because I am out of the house weekdays from 7am — 6pm for work, so I frequently miss my packages when they are dropped off. And UPS won’t leave them at the door (I live an apartment complex). So, I have no option but to go here as it is the designated area for package pick-​up based on my apartment location.
I would up this review to 2 or 3 stars if they could staff their crew accordingly during peak hours and teach their employees how to talk to customers appropriately.