University Village

A colleague and I booked this hotel for a conference we were attending while in Albuquerque, NM. The website made the hotel seem very nice, but it was quite the contrary. The hotel website states that they have a full kitchen, pool and hot tub, and continental breakfast. The first day we arrived, our reservation was not fulfilled. We had an emailed confirmation for a two bed suite, and was told that they only had a one bed room. We settled with the one bed and were told that we would be put in a two bed in two more days. After complaining, we were told the manager would contact us about any compensation — that never happened. I had to ‘hunt down’ the manager on our fourth day there. During our entire 7 day stay at the hotel, we never received a two bed and had to sleep on the small, hard couch. Among other things here is a list of problems we had: 1) bathroom sink and shower drain was clogged — maintenance guy left the bathroom an absolute disaster after having to dissemble and clean out both drains 2) maid service never came and then gave us attitude when we showed her the filth of the bathroom and asked for general service 3) there was no continental breakfast, a few packaged pastries and one or two apples were set out each morning upon request, again we were given attitude when asked about the breakfast 4) the pool and hot tub were not functional and closed 5) when we did not receive maid service we called and asked for sheets and towels to be delivered, when delivered, the sheets were wet and we were told they did not have any towels 6) the kitchen was not stocked with any dishes or silverware, we had to go buy them 7) when we finally called and requested maid service, the front desk asked us if we could wait for tomorrow.
Needless to say, this hotel is not what the website portrays and the service we received was absolutely horrible. I would not recommend this hotel to ANYONE. The manage would only compensate us a few dollars a night after we made multiple formal complaints, which did not begin to make up for all of the dissatisfaction and poor service on the part of the hotel.