The Home Depot

Great selections for DIY items. I was happy at the options which included cleaning materials, playhouses, fence materials, lumber, etc. There are even a lot of Christmas decorations available. I have not checked the nursery yet but it looks extensive and I can also order online for what is not there. I was a bit disappointed with the painting options. Most choices are spray and I am more of brush type because I cannot control where the paint goes when spraying, a lot of wasted paint and clean up. But overall, this big Home Depot in Eubank satisfactorily answered most of my needs. Friendly workers are a plus too, they are all helpful.

Their over all product was as expected. Yet delivery is another matter. Upon purchasing several thousand $$$ worth of Windows and Doors. We learned that «Delivery» is just curbside. Hmmm, what happens when you don’t have a curb? Well we purchased the extra delivery charge where the delivery people place the items is a general place inside an area «garage». We were told to expect delivery by the customer service person «training two new people» Saturday and no ETA on delivery time, they’ll call you. Saturday came and by late afternoon NO delivery. We called the store and got the run around, then they said it would not be going out because «We didn’t schedule a delivery» What? ETA Saturday, we”l call you? Then they said how about Monday and $ 50 back on your account. We agreed and moved forward. Monday came and the delivery truck shows. This is a contracted 2^nd party due to the size of the items FYI. Exit one very nice man, who is to handle all of our Special order Sliding glass door, windows and another large double door assembly, and even IF he was Hercules these doors would be to large for just one person. BTW~ I’m not allowed to lift anything heavy so this was one reason for the in house delivery fee we paid for. Long story store, I had to help this very capable man, being it was just to much for him or ANY one person. Remember I paid Home Depot and extra fee for them to deliver these items to a spot, not JUST curbside. We made it happen, yet this is wrong on so many levels and it all looks bad on Home Depot. I ended up calling the Eubank store, yet somehow the universe took me to the Corporate office. Found out later the gal who took our cash for delivery somehow as well placed use down as rejecting the order, then the order was delivered, yet the 2^nd party only brought one person to do the lifting. Over all we got our order, yet I’ve seen more delivery staff for a refrigerator, or bed that weighed less. What ever you do. When purchasing delivery with this Eubank store, know what your getting, we paid for something we didn’t receive and it put the delivery and receiver «myself» at risk. Not one thing with this went right. Except that the delivery person was a wonderful, professional, hard working, human that really was being taken advantage of physically along with the buyer. Oh, get a report ticket when you speak to the corporate office, they don’t send emails. Then at least you have some kind of follow up number to roll with. I think I should get the extra delivery charge dropped as well, we’ll see.

Don’t order online.
This Home Depot wasn’t very good in refunding $ 300. I spent hours and talked to over a dozen people. I went online to buy a fancy Bar B Q grill and smoker. I used Paypal to pay. I had some difficulty with the HD software. Paypal set up a conference call.
I called the store to pick it up. They didn’t have the thing at all. They suggested other Alb. HD, but they never heard of the item. Now this isn’t the fault of the local HD that the software techs can’t get their act together, but it’s a pain.
OK-​the Bar-​B-​Q people at Eubank sent me an Email that I was to get a refund less than 10 minutes after I talked to them. TG they did, because Eubank billing never processed it. I called Paypal and we had another conference call. A month later, Paypal said they hadn’t heard from HD at all.
HD doesn’t have a phone # listed for things like this on the home page the national company sets up. I spent an hour being transferred from one department to another. I finally got the billing department at Eubank. They tried to tell me that it was my fault, but I had that Email with all of the numbers needed. I told everyone, «Get my refund, or I’ll see you on Judge Judy.»
The local HD finally said that it wasn’t my fault that they didn’t have the item, and they said that they’d refund my money, but they wouldn’t give me any paper work-​no Email-​no paperwork. I told them that was unacceptable. An hour later, I picked up my copy of the paperwork. This AM, I had 2 Emails-​one from Paypal that they received the money from HD, and one from HD that they refunded my money to Paypal.
I went to Lowe’s and bought the grill smoker.
They need better inventory management. They need to get their act together about refunds-​show some interest in that. A cynical person might think that they thought that the transaction would be buried in purchases and I’d forget about the purchase and refund-​or not figure it out.

I came here to buy a $ 400 portable AC unit that the website said was in stock. When I got here I asked for help from an employee, he looked up the SKU and said they had one in stock but that it would be on a pallet above the shelves. He then proceeded to walk up and down every aisle of the store looking 25 feet up at the top of each shelf. When he didn’t find it he said he would go check lumber because it might be over there. I never saw him again. After 20 minutes waiting I went to Customer Service and asked to speak to the store manager (to complain about their inability to track large, expensive inventory). The lady at CS had a serious attitude problem (her name is Gayle) and she told me to tell her what the problem was rather Han me telling the store manager. I told her the story so far and she told me some excuse about how if the inventory is less than 5 for any item they honestly probably don’t even have it anymore. This isn’t some small set of screws though, it’s a large $ 400 AC unit… I told her I wasn’t interested in excuses and that I wanted the store manager to be aware that the inventory system here is unacceptable. She did call a store manager at this point, who «tried looking» for the unit for over 30 minutes (I’d now been here almost an hour) before he returned and told me they had a bigger window unit for the same price. I had to explain that a window unit is not the same thing as what i need. He disappeared for another 20 minutes before telling me to go to a different Home Depot!

Have you ever seen the episode of Bevis and Butthead when their neighbor Tom Anderson is trying to find Mexican tile at a place like home depot? That was experience today. I wondered around aimlessly trying to find chicken wire. You would think there would be an end cap in the garden section– no! After looking high and low and then for a staff for around 15 minutes. I resorted to asking the lady by the door. She said it was in a corner in the garden section– no it was not. I wondered around another 10 minutes. She was nice, but don’t tell someone you know, unless you know where the thing is. Finally some staff who cold not be bothered to give me good directions said it was in hardware– no it was not. Finally after asking two more staff a man knew what aisle it was in #22. He was the only staff that was pleasant and helpful. He is the only reason I am giving it two stars instead of one.
I finally get the roll back to the garden section, and two guys jaws drop. «Where did you find that we have been looking all over. «I told them the proper aisle number. So then I go to check out and the lady doesn’t even verbally say my total, she just stood there blankly. I have to ask my boyfriend to read the screen (we had a dolly with dirt blocking me from it.). I guess they are just used to people swiping their cards and grunting.
I have been in customer service and hospitality for about 10 years. I am easy going, and easy to please. I seldom write anything negative, and when I do I try to make it constructive. This was a horrible shopping experience. I have not had much in the way of any customer service visiting this location the several times I have been. People drive crazy in the parking lot, as well as there are usually people coming up to you when you get out of the car and asking for money. No one did this, this time bit it has happened on two other occasions.
Feedback
When a section is busier than the other sections float one or two staff there (hint– the garden section today).
Remind your employees that people enjoy not being misinformed or given half ass directions. If you see someone having a hard time finding something, give them the proper aisle number. You may even go so far as to walk them to the product they are struggling finding. You are not glued to the spot you are standing on– remember that. A customer will remember you gave a crap if you go that extra mile. When someone is cashing out smile at them say the total and thank them for coming in. Hire a security staff to cut down on the solicitation in the parking lot.

Worst experience ever with the Cabinet Refacing Department. When 2 reps showed up, they promised that 1 of the reps would be the project manager and available at all times… NOT! One of the reps broke a ceramic knick knack and there was no offer to replace or pay for. The main rep was a total liar and promised the moon and stars. Sink installed was not the one ordered and the whole project took 2 months, which should have taken at the most 7 days. So… for 2 months had to live with an incomplete kitchen. No apologies or offer for compensation for our inconvenience! Plus it cost an arm and a leg. Could have had brand new cabinets installed. Will never spend another moment or dime at this store.

When you try to order a window with lowes and they fail 4 times to get it right. Well they got it right the first time.

For basic home improvement, you are really stuck between going to Lowes or Home Depot. This home depot is alright. Home depot is a better place place than Lowes to find tools, especially more specialized ones. The selection is wide enough that you can’t find anything you need but not necessarily the best stuff. For example, they sell tile but you are better off going to a tile store to get the best help, selection, and price.
The employees here are hit or miss. Some really know their stuff and are very helpful. Others know less than me which is saying a lot. Sometimes you are better off doing a google search while you are browsing the aisles to make sure you buy the right thing.

Great service and response from employees Carmen and Frank in the Garden Center. Both of these exemplary employees took their time to assist us in find the appropriate potted plants for shaded and semi-​shaded areas of our home. They were highly knowledgeable of all their garden products and demonstrated the love and care they have for the great selection of products they have displayed. The shopping experience was one of the best encountered in a «big box» store. We will certainly be repeat customers to Home Depot’s Garden Department at this 200 Eubank Blvd SE location.

I went to this location to pick up a few items for my account and it was not a great experience. I walked right by 3 associates who didn’t even make eye contact with me. I then proceeded to the hardware department where there was no staff available to answer any questions I might have had (good thing I didn’t have any questions). They did redeem themselves at self check out were the cashier was very friendly. Overall, not a great experience.

Well, What can I say about my go to store! It seems that when that project or spontaneous issue presents itself, Home Depot is there with everything you need. During the summer months I buy a lot of my vegetable and bedding plants from their nursery and have never really been disappointed. They also have the typical array of home improvement goodies. Sometimes the «Special Buys’ offer amazing prices for those particular promo items.

It might be a big place, but the workers are determine in helping you find the things you need for your home project. I love the fact that every time we go to Home Depot we come across some of the most helpful and resourceful workers at this place. They can direct you or guide directly to what you need. Our visit aren’t long than 20 minutes. Plus the lines are super short always.

Home Depot, the adult version of Toys R’ Us.
It’s massive, with tools and stuff for your house in rows that reach up to like a 100-​foot ceiling. One could easily spend hours in here envisioning the beautiful house they could create with everything sold here and an unlimited budget.
Alas, not everyone has those hours to spend nor the patience to try to track down an employee for help when one’s midway down one of those aisles that makes you feel like a giant standing in the Grand Canyon.
Really, that’s my only beef with this place is how hard it is to find help sometimes, because otherwise this is one of the few Big Boxes I can stomach. Unlike others, THD is:
–devoid of the ridiculously long lines and understaffed registers
–not a madhouse
–apparently fair to its employees, as they always seem cheery and eager to help (when you find them of course)
–fair with its prices and always offering sales
Oh, and they always seem to have some item or another on sale… as Chris Rock said: «Ain’t nothin’ wrong wit dat!»

You probably know what to expect from this Home Depot if you’ve ever been in one.
I have found some knowledgeable workers in this store, especially in the plumbing department.
I have to say that their tool department doesn’t quite stack up to Lowe’s. But if you’re looking for good tools you should try a smaller specialty shop or check Amazon.
The lumber selection is weak.
Here’s a tip– if you just need a sheet of drywall or plywood, make sure to check to defect cart. They offer that stuff for 30 – 50 percent off and sometimes it’s not in bad shape.

I know Home Depot is hardly specific to Albuquerque, but being a homeowner here with a fiancée who enjoys taking on projects around the house, I have never been less than impressed by how genuinely helpful and knowledgeable the staff is at the two Home Depots we frequent. Plumbing, wiring, patching, or even simply locating the item you’re seeking, they’re glad to help, and I am grateful to have such a resource available to me.