Shell Rapid Lube

I used to be a loyal customer. I brought in my vehicle for an oil change, and once it was done I got a couple blocks away when the engine started making a high-​pitched squealing noise it had never made before. I immediately turned around and brought it back. First they told me it was doing that when I brought it in. My vehicle was only 5 years old at the time, very low mileage and very well maintained. I insisted that no, it was not, and they needed to figure out what they did to make it start doing that. Three of them looked under the engine for a couple minutes, looking puzzled. The manager came over and sprayed belt dressing on the belts — which didn’t work. Then he told me I needed to take it to the dealership and have it looked at, and if it was their fault, they would cover the cost, which I did. I explained what happened to the guys at the dealership, and they called me back in about an hour and said they fixed it. They explained there’s a plate in front of the oil filter on my vehicle (I don’t remember what he said the reason was for that), and that it had been bent out of the way during the oil change, and the squealing noise I was hearing was one of the belts rubbing up against the plate. He stated «they very clearly didn’t use an oil filter wrench to get at that oil filter — if they had, it would fit up there with no problem. It looks to me like he took the oil filter out by hand, and just bent that plate out of the way to get his hand to fit up there.» Fortunately, the dealership didn’t charge me for that, but I will never go back to this place again. A vehicle is usually one of the biggest investments a person makes, second only to a house purchase — and you can’t be bothered to a) do a job right and not damage the vehicle, or b) fix it when you do something wrong? Shoddy work guys, I was very disappointed.

Owner and other employees tried to sell many things I did not need. The owner tried that classic scam of showing me old oil and claiming I needed an oil system flush. He said the oil had not been changed in over a year, and when I checked my records, it had been 5 mo. I think they take their script from this YouTube video:
I think hidden cameras over the next year or so are the next step…

I initially found this place through Unilocal.I was very impressed with the place. The men were very helpful, professional, and honest. I will continue to be a regular customer.

Got an oil change before a road trip. My normal mechanic was booked and they suggested these guys! I was in and out in 20 minutes. They topped off my fluids, changed the oil, vacuumed the car, put air in the tires, the works. For 40 dollars, a steal! They were honest, which is hard to find. Commercial places like jiffy lube will «suggest» several things to be wrong with your car, these guys were straight up — they did give me some options (ex: tire rotation and new wiper blades) but both were reasonable suggestions, and they didn’t argue or get pushy when I declined. I will definitely be getting quick oil changes here in the future!

I cannot say enough good things about this place. I came in for a oil change and tire rotation. And since I’m not a mechanic and forgot some of the terminology, long story short… during the tire rotation they noticed something very wrong with one of my wheels… and before rotating it to the front of the car… the owner went out in his own vehicle to match up my tire with the right part… brought it back and installed it. It cost me a extra $ 5 and trust me, the time this guy took to drive across town just to fix my car cost way more than $ 5.
It’s this kind of service and dedication that makes me proud to be a New New Mexican (coming from DC). The kindness, hard work and honesty I’ve come to associate with New Mexico is fully evident in this garage. I will be back for all of my car needs. Thanks guys!