Sandia Area Federal Credit Union

I have been a loyal customer of this bank for over 15 years, but I am going to have to take my business elsewhere. The staff is always friendly and tries to be helpful, but this institution cannot compete with other banks. I like being at a credit union but this is not worth the bother any longer. I have had extensive problems the last 6 months with electronic services and my bank card, by no fault of my own. There was a Home Depot security breech which caused the bank to re-​issue all debit cards. Mine was replaced THREE TIMES, once with a completely wrong name! And mine was probably sent to someone else. For some reason, yesterday my card was cancelled by the bank on «accident.» The bank does not issue debit cards on-​site, so I will have to wait 10 to 14 days for a new card even though again – this was not at my request or was my fault. It’s Christmas!!! Now I can’t shop online or make hotel reservations. There was no way to re-​instate my previous card, even though this was their mistake. I travel a lot, and twice this year the bank cut off my card due to «suspicious activity,» even though I had called the bank ahead of time to notify them that I was going to be traveling out of state and out of country.
Take your business elsewhere. There are plenty of other credit unions that are easier to work with. I’m going to have to leave this one.