Safelite AutoGlass

Once again, We a great experience with Safelite. This is the third glass we had replaced. The first two were in San Francisco. This is evidence that the work ethic and quality permeates the organization.
The customer service was great, the efficiency the same, and the results excellent. Thank you Safelite.

Very displease with how they handle scheduling. Why wouldn’t they call the customer if one of my scheduled is not confirmed?

I had a rock chip in my windshield in addition to a crack that was spreading. My insurance did indeed cover this visit but I was not the most pleased with my experience. Here’s why:
1. I arrived 30 minutes early to my appointment but the technician was nearly 20 minutes late to helping me. For example: arrived at 1:30 for a 2 pm appointment, did not receive assistance until 2:20.
2. Someone left their phone on the roof of my vehicle in which I did not notice until it slid off while I was driving and shattered in the street. I had to run down the street to pick it up before traffic destroyed it, and then I drove back to the location and gave the shattered Samsung to one of the technicians. I found this to be careless, and an inconvenience to me.
3. The the technician left the work order in my vehicle with the names and addresses of everyone serviced that day. This was careless.
I appreciated that my technician was kind and tried their best to save my windshield. For this I gave an extra star. But, I cannot imagine ever returning to this particular location.

Complete waste of my time. I called the number listed hoping to speak with someone in their store to find out if they had replacement glass in-​stock. My front, passenger-​side window inexplicably shattered in a drive-​thru last night (it was not shot-​out, busted-​out, etc — probably a malfunctioned window regulator). Instead, I ended up in a corporate call center. The man said the store did in fact have the glass, but that no one was available to complete repairs for more than a WEEK! «Put ‘crash wrap’ (i.e. plastic) over it,» the man said. Um, no. Not to mention they were going to charge me $ 275 for in-​store repairs or $ 303 for mobile on-​site repairs.
I ended up going to a locally-​owned shop that did the work today for nearly half the price (including tax!) of what Safelite was going to charge me. Again, waste of my time calling this company.

Technician showed up at my house on time and was very friendly and got the job done quickly and efficiently. Windshield is fine.
However, a major safety issue occurred. The first time I tried to use my windshield washing system after being splattered by liquid debris from truck driving along the freeway I was unable to clear the windshield. Windshield fluid proceeded to squirt only out of the side of my hood. After pulling off the freeway (without being able to see, which was quite terrifying) I discovered that the hose for the wiper fluid was not attached to the valve. This failure to reattach the system is not only unacceptable, but dangerous. Be sure you check your wiper connection BEFORE driving your car if you use these guys to replace your glass. They did call me back after I complained and offer to come fix it, but I had by that time attached it myself. I understand that mistakes can be made, but in this case the mistake is still causing me nightmares. I had my kids in the car and the outcome could have been quite dire.
UPDATE: After contacting corporate, they did refund my deductible, so they do care about customer service.

These guys are awesome. After some j@ck@$$ decided to steal my gym bag out of the truck via smashing the back window, I was sent to Safelite by my insurance company.
They had my appointment already in their computer system, they were good about not making me wait, and the tech was very friendly. They stuck to their time schedule, and the price was reasonable.
Overall, highly recommended.

All I can say is this is the best customer service I have gotten in a long while. Danny, who repaired my vehicle was kind, understanding, and personable. My daughter fell asleep in the car on the way to the appointment and I was worried when I got there she would have to be waken up and taken out of the car, which would mean a long day ahead in the midst of moving into a new house.
Danny allowed us to stay in the car while he repaired two chips in the window. He was very friendly and we were able to talk to make the time pass faster. The repair went even faster then I was expecting and we were out of there in no time.
If I could, I would give this shop 100 stars due to the fact that they understand how hard being a parent can be somedays, trying to fit a lot into a small day.
Thank you, thank you Safelite!

About a year and a half ago I was living in Kansas City. About a week before moving here, it was –20 degrees out. I was out driving for a while, then pulled my car into the garage. About a half hour later, I heard a loud bang and went out to find my windshield had shattered due to the temperature difference.
My insurance sent me to Safelite. When I took my car in, it was freezing rain and whoever worked on it wasn’t happy about that. I wouldn’t notice until after I moved, but the rearview mirror was slightly loose and the exterior trim piece on the left side of the windshield was bent out of place.
I didn’t know at the time that Safelite was national. Short of driving back to KC, I didn’t think there was anything I could do, so I decided to live with it.
A couple months ago, the mirror started getting worse. It got to the point it vibrated so much, I couldn’t even see anything in it. It was so loose, it was practically falling off. I took my car to the dealership and they sent me to Horizon Auto Glass to have them look at it.
Horizon took the mirror off (which wasn’t hard since it was barely hanging on) and inspected it. The told me that whoever installed my windshield broke the bracket then glued it back on to cover it up. He asked where I had it done. I told him Safelite in KC and he informed me that they’re national and would be responsible for repairing it.
He also told me they’d most likely have to replace the mirror and that it would be an expensive repair. When I got home, I searched how much it would cost and the mirror was a little over $ 1,000.
I called Safelite fully expecting them to deny responsibility. They told me «no problem, any damage will be covered under warranty.» I wasn’t convinced. They didn’t know how much they were in for to fix their mistake.
They sent someone out to look at it and he said they’d probably have to replace the mirror, but wanted me to take my car into their shop so his boss could look at it. I did and he confirmed it would have to be replaced. He said he’d order it. Again, I was just waiting for them to see how much it cost and try to weasel out of it or do some half-​assed repair.
A few days went by and they called to say they got the mirror and I’d just have to come drop my car off. I did and they replaced the mirror no hassle at all. They also looked at the molding that was bent and got it almost back in place, though it’s still slightly off. But overall, I’m very happy with the service I received in Albuquerque, so I’m leaving this as a positive review there and leaving the same review in KC with a much more negative rating.