Plato’s Closet

I struggled between a 2 star and 3 star, I am looking at all my visits collectively and settled on a 3 star. But truly am thinking a 2 star is more appropriate recently.) I have been shopping here for a number of years and tend to find at least two or more things with each visit. Prices are always good. But customer service is always lacking. The store set up and merchandise and prices and cleanliness are all 5 star, but not so for customer service. To be honest I never really noticed how bad the customer service was until the westside location opened. I have received amazing customer service all three times at the westside location, and get ignored at the east side. Until I went in to the westside I thought is was customary to have to search for an associate and beg to be let in the dressing rooms.
Get the customer service in order and you will have a fantastic store, until then you will loose customers.
As a shopper if you are OK with self service and not help even when standing at the front to pay, you will love it here. If not, try the westside location or a different store altogether.

Young employees are rude and made me feel very uncomfortable. I am on the heavier side but was shopping for my boys. I was told they don’t have very many «XL» sizes. Rude. V v
I wish they had more young men’s stuff. Some of their prices are more then the sale prices at the Hollister store. The cashiers fought over who would «have to» ring me up. Their conversation of prior nights personal events seemed more important than me… the customer! I wish they accepted more Nike, and sports teams gear also.
Overall my experience was poor. If I was young and cute maybe my experience would be different.

I am currently in the store and they are looking over my clothes, so this review isn’t sour grapes on what they did or did not take… but I can about guess the outcome. This place is REALLY low end. Their ads talk about designer brands but their inventory looks like goodwill… forever 21 is the highest end I saw. maybe they’re geared to a teenage crowd, but it seems to be primarily thin, cheap t-​shirts and plastic costume jewelry. Maybe if you’re shopping for a teenager it would be ok, but don’t bother shopping or selling here if you wear anything better than the lowest end. And it smells awful! Enough with the horrible air freshener! Yuck!

Not at all what I expected based on the radio ads that I have heard for this shop. Went in looking for a cocktail dress. BUST!! The friendly employee behind the counter let me know right away that they wouldn’t have any such thing, but encouraged me to look around. I did, and quickly realized that this little resale shop is geared toward a much younger crowd, with lots of used H&M gear and platform heels hanging around. I could live with all of that, and even tolerate the vacuous giggling teenagers holding conversations at the top of their lungs. But the dressing rooms… No bench or stool to place my clothes/​belongings on — WTF!!! Dropping my clothes, phone, etc. on the floor is just GROSS, and then I’m challenged with not stepping on my stuff as I change. Whose stupid idea was THAT?!

I am still laughing at my experience today at this store. I had a large sack of clothes (free people, anthropologie, gap, saks) that I brought to platos. The teenage girl that went through my stuff was so comical. She called me back over, told me they could not accept any of my clothes because they SMELLED BAD. Then continued to explain to me that if I took them home and washed them and brought them back they might be able to take some of them. I would never bring unwashed clothes into a store to sell, this girl, saying that in front of other customers, was so unprofessional and condescending it was all I could do not to just start laughing.
I would not write this review if I was embarrassed or knew my clothes smelled bad, I can assure you that my clothes are well kept and of good odor. Wow– still disgusted with this place. Always go to buffalo exchange– they are professional and nice and their clothes are not cheap. I went to platos as a last result figuring they would definiltey take some nice, upscale clothing. They did not accept anything from anyone the entire time I was in the store. I think that it is laziness on this adolescent filled staff that they just do not want to re stock the racks. You should NEVER embarrass a customer like that in front of other customers.
Management please take notice of these reviews as this is disturbing that you allow your employees to treat others this way.

I really enjoyed shopping here. I love shopping second hand but it’s always a gamble on whether or not I’m going to find something I like. But I did! I had to practice a lot of self control since I had a very small budget but I was very impressed by the prices, the quality and selection of the clothes, and the friendliness if the staff. This will definitely be my first stop for clothes shopping from now on.

I have been in there two times the past few months and feel strange about my experience. I did not realize that it was a place geared for young people and people over 30 is not their demographic. I tried selling clothes there and the first time was told they cater to younger people and my clothes would not sell. I had items like leather pants and some baseball shirts that Buffalo Exchange ended up buying. Second time I went there had someone tell me something similar. Some of the clerks were nice while others made me feel bad about my age. Being a hip rocker chic who looks in her thirties I will stick to Buffalo Exhange and thrift stores.

Another good visit, and my trade in value paid for the like new Toms shoes and Michael Kors ski hat that I bought today. Idk why other reviews are so bad but I almost always find something good here. The other resale store on Central rarely buys my like new athletic shoes, Plato’s got some like new Jordan’s from me today!

Never, no never going back. First off, I’d just like to throw it out there that it smells like a retirement home inside the store. I’ve never had a pleasant experience at this location.
At my last visit, I was attempting to sell a bag full of expensive clothing. So I set my brand new, special edition Michael Kors purse on the counter to get my license and I ask how much a purse like mine would run, (for future reference) and the clerk says that because of the «damage» to my purse, they could give me $ 22.80 for my $ 400 purse. Does that sound fair?
Anyway, after they reviewed my clothes and called me up, she tells me that my clothes is «too worn» and could not be accepted. I’d really like to know how a dress with the tag still on it, is too worn when I’ve never actually worn it? It confuses me that they would not accept my designer clothing, yet there is hole-​filled clothes from Walmart on the shelves.
My friends and I will stick to Buffalo Exchange to sell our clothes, at least we won’t get scammed there.

I would give 2.5 stars if it were possible. I went to Plato’s Closet following the semi-​annual closet purge, and I’ll admit I was initially going to just take everything to Goodwill. However, I like money, so I figured I’d give it a shot. Armed with two shopping bags full of clothes, I went in.
The store was packed, and I realized that I’d made the mistake of coming in during the tax-​free weekend. The girl at the counter (long dark hair, glasses) was incredibly sweet and explained the process of selling to me, and made it a point to tell me any damaged or stained clothing would not be accepted. Being forewarned of a 45 minute wait, I began to wander the store.
While I can appreciate the substantial about of merchandise, I felt somewhat claustrophobic. The aisles were way too close together, and it was difficult to navigate around people in the store. I found a few items I liked and jumped in the queue for the dressing room. I have to give major props to the girl working the dressing rooms; she did a great job and was quite patient. I did manage to spend at least 20 minutes waiting in line. The rooms have a six item limit, but that seems to be code for «bring 48 items and spend more than an hour in a dressing room.» It was really busy, so I know how rough it can be, but there were several people employing this method. When I finally got into a room, I found that two of my five items had either damaged zippers or tears in the fabric, and one had stains all over the bodice. I didn’t end up buying anything.
Ultimately, Plato purchased six of my items for $ 11 and change. I was told that many of my items were too dressy, and some were too worn; the constant jostling of other customers and the state of the clothes I tried on almost made me say something rude, but I didn’t. I took the money and ran. Not sure if I’ll come back.

I was looking to get rid of my designer jeans (True Religion, Rock Revival) for my son & I, had the pleasure of speaking with «Midi» who was very helpful with all my questions. I was pleasantly happy with the customer service I was receiving (via phone) as I had read all the previous reviews and was a little scared that I might get a mean person to talk with, but not at all. She explained how the selling process worked and to definitely bring them in and all the staff would be knowledgeable to help.
I brought them in the next day an upon entry of store I was greeted by «Romi» I told her I had previously spoken to «Midi» and was bringing in my gently used designer jeans, she took my information and said someone would be with me shortly, there is definitely a lot of people bringing in there used clothes in trash bags (not something I think shows you really took care of your designer duds) that might also affect how they may offer what they want to pay never the less, I waited patiently to be assisted.
The store is color coordinated which is really cool,(previously mentioned in a review) as I am always looking for specific colors and there is nothing like looking through tons of clothes everywhere on the racks, so a Big Thank YOU for that! They definitely carry a nice selection of used designer clothes for the young & hip :) I do believe they are priced accordingly for designer items typically you will pay $ 150 – 250 for jeans and they are selling them for $ 75 or less which is a steal, especially if they are in good condition, I think being that this is NM some people assume they should be garage sale prices and are very unfamiliar with designer pricing and want it for free! I suggest if you are looking for realllllllllly inexpensive pricing try Good Will as you can sometimes get steals on designer items that were dropped off :)
I was called over by Stephanie who than started to go over my jeans brought in, she mentioned all my jeans were in excellent condition (but of course they were I paid $ 200+$ ~~I always take care of my Super Star clothing… teeeee…heeee :) I was given a fair amount considering trendy clothing changes yearly and if you like trendy designer clothes you must understand it is very expensive way to dress if you want to be «Fabulous»
I will gladly return as the staff was friendly, knowledgeable & helpful with all!

Apparently these clothes sell themselves, because the employees are making damn sure we don’t feel comfortable buying anything off these racks.
I save one-​star reviews for the worst experiences, the kind that not only flop, but manage to somehow achieve an air of just plain meanness. I happen to own a teenager, she requires lots of clothes, and she’s the unfortunate offspring of an artist and a teacher. Translation: she’s wearing second-​hand, baby. Plato’s Closet has been her used clothing den of choice for the last year or so; they offer cheap, mall-​familiar brands at less-​than-​mall prices, staffed by the teenagers that make them famous. Therein lies the problem.
Our first visit was, eh, maybe three star. We noticed they didn’t really notice us, oh well. Visit numero dos was pretty ugly, as in they were actually pissy when we asked for help, two stars. But last week, man, they really knocked themselves out. Collectively, the two teen wrecking crew managed to offend our teen, my wife and our three year old daughter, who was actually behaving quite beautifully. Wow, guys, quite a performance. We will never return.
Note to management: One and a half stars on seven reviews. Noticing a pattern, here?

If you are into 2^nd-​hand, this place is probably among the best in town. They color-​coordinate clothing which is odd, but I suppose makes it easier if color is your first preference. They’ve a wall of just T’s, then the racks of assorted skirts, pants, shorts, workout wear (I would skip on second that stuff) belts hang on the ends of racks all throughout the shop as does jewelry but mostly on the cashier side (theft-​deterrent im sure) they’ve a wall in the front entrance area of just purses/​backpacks & the staff always greets you quite exuberantly upon entering. I’ve yet to sell back anything because I’ve separation issues with all my clothing… but I’ve heard good things on what they will buy. Every so often if you are on their email list you will be alerted to the half-​off clearance crap, so basically for next to nothing you can fill a bag & pay one price… I have purchased several items over the years that were defective; but its stated upfront no returns basically so Im not sure what people expect if they are unwilling to inspect the items beforehand (?)
My suggestion for the shop? More room between rows of racks. very difficult navigating/​playing chicken with opposite direction shopper!

This location does not have as much selection as others I have been to, but still worth stopping in when I am in the are or looking for something specific. I have not attempted to sell anything here so I cannot speak to the selling process but I have purchased a few items– clothing and jewelry.
The staff has been friendly each time I’ve been in. I’m glad to have a Plato’s in ABQ. I only wish they would open a Once Upon a Child next door.

I came in to sell some clothes. They didn’t accept anything I brought except for 1 item. I was shocked, because all of my items were very high quality (Steve Madden shoes, BCBG) and everything had only been worn once if at all. I waited forever to helped and the girl who finally helped me was EXTREMELY nasty with me. When I asked why a particular pair of practically brand new Steve Madden’s were rejected, she claimed there was a «stain» on them (no, they were suede and the fabric was simply brushed another way, making it look darker) They offered me 7 dollars for one particular pair of shoes. I said no thanks, took my items and got the hell out of there. If you’re looking to make a few extra bucks by selling old clothes, don’t bother; even if they do take your items, they give you close to nothing for them. And if you’re looking to find some cool unique used items, don’t bother either. All they have is old Hollister and ghetto garbage. Absolutely wouldn’t ever recommend this place to anyone.

Return policy horrible! My daughter purchased a pair of jeans, took them home and realized they were defective. Broken zipper. We had the receipt and tags and they said that we could not return because tag was not attached!?! I will never shop there again!

Yuck. Goodwill for mall rats. If I want Old Navy clothes, I’ll walk next door.

I was told by a friend about this place. So I took the recommendation and checked it out. I walked in and no one greeted me. I was looking for a pair of shoes (nothing specific). They had a decent selection of shoes. I didn’t find any shoes I wanted. So I checked the rest of the place out. There were hangers and clothes on the floor. Every time I walked by an associate they didn’t speak to me and truly didn’t look pleased to be at work. I continued to look but ended up leaving empty handed. I hope caught them on a bad day.

First time I came in the environment wasn’t very nice. A lot of employees all gossiping. Honestly it felt like high school in there! The establishment is tiny and PACKED with clothes. Everything is so expensive too. If I wanted to spend eight dollars on a scarf I would have gone to old navy.

i’d rate this a 2.5 if i could. the staff are super nice and professional, even when they’re rejecting the clothes you’re trying to sell to them :) they carry lots of hollister, american eagle, old navy– lots of knit tops + non-​designer jeans; a small rack of designer denim (mostly 7 for mankind when i was there). lots of scarves, hats, belts, but not as many dresses/​skirts as knit tops. the clothes are organized by size + also by color at times. women’s section is larger than men’s. good hours– open till 9 on weekdays.