PetSmart

The staff is always friendly and helpful finding things. Twice now that I have come into the store I’ve had issues with the prices on the shelves. Tonight for example I came picked up dog food and when it rang up the price was different. When I pointed out that the price o e the shelf was different the response was I was looking at the wrong corner of the shelf.

I love boarding my cat here. Not only is the facility clean and welcoming, the staff clearly cares for the animals staying there. I brought my cat in for a week long stay and picked her up happy and mellow (and the staff actually stayed late to let me pick her up, seriously awesome customer service) and was charged a very reasonable price for the service. I would recommend this place to anyone looking to board their pets.

I got to PetSmart Doggie Day Care pretty often and have been thinking I should write an update since it’s «not that bad».
And then Thanksgiving week happened.
Holy hell.
Let’s start with Monday of Thanksgiving week. Now, they have been saying to me for weeks — make your Thanksgiving plans. And I did. I confirmed that we’d be there our regular schedule and nothing extra; I’d keep him with me on the actual holiday. It was set in stone, every time they brought it up.
Then I arrive Monday night to pick him up, and there are taped up signs saying that on Wednesday the PetsHotel will be closing at 6, not 9. This is the FIRST time I have heard anything at all about this. Three nights before Thanksgiving they are springing this on me. I’m NOT happy.
The ONLY reason I go to this PetSmart is because they close at 9, and I can not pick up before 8 pm. I prefer everything about every other doggie camp we’ve tried, except the hours.
Where am I going to find a dog sitter out of the blue for the night before Thanksgiving?!!
So I go speak with the night manager of the actual store. The store is closing at 9, so would they maybe please do me a favor and allow me to get my dog at 8. Someone/​anyone could let me back there to get him. (I would even pay a little extra, although I don’t think I should. Luckily they didn’t ask me to.)
Night manager — who I don’t think has the BEST customer service in general — said she didn’t foresee a problem and she understood what my predicament was.
She left a note with all my info so that someone would confirm with me Tuesday that Wednesday night would be ok.
Tuesday comes and goes.
In the morning hen I drop off the PetsHotel manager wants to argue with me, telling me that the ENTIRE store closes at 6 on Wed. No it doesn’t. I confirmed that with the night manager just the night before! Yes it does she says. NO IT DOESN’T.
So I wait all day, NO PHONE CALL. No communication whatsoever.
I am able to call in a favor with a friend, and someone agrees to take my dog Wed night.
I get there to pick him up Tuesday (and ask the night manager — what the hell? Where was my phone call, even just to tell me no that they won’t accommodate me) and lookie here — all their signs are down! They tell me I’m in luck — corporate emailed that the day camp will stay open regular hours Wed night!
Ummm, I was supposed to get a phone call anyway, so I ask why they didn’t call me with that info. «Oh Jaime» (the PetsHotel manager who tried to argue that the entire store was closing) «said that since your dog was here to just wait and tell you tonight.»
So rude, so unprofessional.
AND THAT’S NOT THE WORST PART.
So Wed I take him in as planned. I get a phone call at 8:00, just before I arrive — someone is there trying to take my dog.
What on earth?
There is no one authorized to pick up my dog, so they’ve taken her ID and are calling me.
I had no idea what to do. Should I call the cops? Is she kidnapping my dog?
So I asked to speak to her to get to the bottom of it, and I totally chew this lady out — who is she and why is she trying to take my dog?!!
Yeah, she wasn’t.
She was there to get HER OWN DOG, but the staff thought she «pointed at» my dog.
I’m really at my wits’ end with these people!
I can’t wait til my night schedule changes so I can take him ANYPLACE else.

My cat had to get an emergency visit to the Banfield Pet Hospital a few days ago, which is located inside the Petsmart, while waiting for my cat to be scene and waiting for his labwork results to be finalized, I had plenty of time to check this place out — I had 5 hours to spare, no joke. Of course, we took a break from the barks and meows of Petsmart and grabbed a bite to eat, but I spent a substantial amount of those 5 hours, shopping for pet supplies, checking out the Pet Hotel (that’s right, pet hotel), the doggie day camp, training and grooming areas, and other features. This Petsmart has it all under one roof, you name it, they’ve got it. Fish & aquatics, reptiles, hamsters & guinea pigs, and all the pet supplies you can shake a stick at. The staff was very helpful in helping us find the right cat food for urinary tract and weight control, that was geared to finicky eaters — imagine that? A overweight cat that is a finicky eater. :) But, the staff helped me not only find food for these issues, but also cat treats that contained these two needs as well. Additionally, they made suggestions on how to avoid having these emergency «surprise» visits to the pet hospital by preventative measures.
I also used the bathroom a couple times (as I drank a large chai tea before hand), and found the bathrooms to be clean and tidy, which sometimes is not the case in pet stores.

Horrible cut. Did not get what we paid for (premium & spa treatment) Without a doubt the worst cut our maltese have gotten in their lives. Cut was uneven, the «pant» cut around their butts looks god awful, hair in/​on pads not done, ear hair not removed, no scissor blend or fluff dry. Wouldn’t recommend this place to my worst enemy. Oh well, at least it will grow back but we won’t be going there for their next groom for sure. We might as well have rolled down the car window and throw the money out. I could have done a better job for the cost of a grooming kit.

The store is generally clean, but I was a little disappointed this customer service. I buy my dogs slightly more expensive and my favorite brand was shown at a nicely discounted price. When I got to the register the bag ran up twice as much. I was told they stocked it incorrectly and they were discounting the older bag style and gave me a 10% discount. I don’t normally complain, but it was a $ 15 different and she asked her fellow cashier if I should even get a discount right in front of me. I am a cashier at another store and I have always been taught that customers get the advertised price, even if it is your fault that an item was priced incorrectly. I come here often and buy all my dogs needs from this store so I was a little disappointed with the way I was treated.

I always get a warm greeting when I walk through the door. The day care staff remembered me and my dog though we hadn’t been there in a few months. My puppy is always so happy to arrive and tired pour when we leave.

We get all of out chihuahua clothing here, what I don’t make. They are usually on sale which is a plus! We buy the royal canine chihuahua food here too, average pricing. But they earned the 4 star rating because every time I am there the staff is always offering to help. I’ve never had to search for an associate to find something, they always find me.

Let me just start off by saying that my dog did turn out good. I just strongly dislike that they take 4 hours. They leave your dog in the back in a cage for 3 of those hours with others dogs crying and barking. It just breaks my heart. I feel like they should only schedule enough dogs so they can give each one the love and attention they deserve. My dog was shaking and scared for 5 hours after.

Pros: Great for a quick, last minute grooming appointment. They’re easy to accommodate last minute request. Open early. Friendly groomers make nice with your pet, which gives you a warm fuzzy feeling.
Cons: A bit pricey for the services rendered, but as I said, it’ll do in a pinch.
Tip: I advise looking for grooming coupons to reduce the grooming cost, just seems pricey for a sub-​par, average job. Or look for a non-​chain retail facility.

People were super helpful and very nice. I will definitely go back to this location and recommend it.
Thanks.