Nusenda Credit Union

Someone took my debit card, so I went to the location in the SUB to get a new one, they printed me one on the spot, and while I was there I also got approved for a credit card that they said would be mailed to my house in about two weeks. The same day after I got my new card, I tried to use it to buy an iPad app that I needed for a 2 week class, and it kept declining the card. I thought it might be because it takes a few hours for the card to fully activate, so I waited until the next morning to try buying the app again, but it still said my card was declined.
I went back in the next day, after I found out that it was still not working, and it turns out my card was not connected to Visa. So I could not use it online, and I could only use it as a point of sale card. They said they were going to express mail me a new one that was supposed to arrive the next day, and that they would call me when it arrived, but they never did. After waiting about a week to hear about my new card, and not hearing anything, I went back in and apparently according to the system, there was no record that a card was supposed to be sent. So they printed me another new card right then and there, and they said it would work both online and point of sale.
I tried putting my new card information into iTunes but it still said my new card was being declined as well. After being incredibly frustrated I decided to go to the main branch on Indian School to hopefully get things sorted out. I was there for about two hours, while an employee and myself were trying to figure out why my second new card was declining. We were unable to find out why, so they printed me a third new card and it worked just fine.
A few days later I get a call from Nusenda saying that my CREDIT card had been delivered to the Ladera Branch on i40 and Coors, which I thought was strange because I had never been to that location before, as its on the opposite of town. I go in and pick up and sign for my card, and the employee hands it to me in an envelope and I asked him why it was delivered to this location instead of my house or the location at UNM, he was extremely confused and didn’t know what to tell me.
After I leave after picking up my card, I go to my car and open it, and it turns out that it is not my credit card at all, and that it is the debit card that was supposed to be express mailed to the UNM location, a week ago. This making my drive all the way to the to the other side of town, a waste of my time, and gas, since the card I had picked up was useless to me.
I should not have had to deal with all of this, just because someone stole my debit card. It should have taken a matter of minutes to fix the situation, not a week and a half. Thanks Nusenda.