MVD Express

I have given this place a chance not once but twice. Each time I’ve been the staff is incompetent and rude. This has resulted in more time and money for me. I will never use them again.

Pay a fee for service so i would expect them to move a little faster but instead it took 45 minutes with one person in line
Total fucking joke

Worst service ever. Took me at least four visits to get my license. Every time I went in there was another issue and then another issue and instead of giving me all the information I needed at once I was forced to go in every time. They blame everything on The State when, in reality, they have no idea of what they’re doing.

This is a private business, not the government, fyi to those who don’t know this. A convenience fee of $ 30+, I couldn’t understand where this money was going or how it was convenient to me… I brought my social security card as needed, she wouldn’t accept it because it was «laminated»…ummm it was actually issued to me that way, 30yrs old, easy to figure out how old the flimsy old «laminating» is on it… and besides who wouldn’t have their social security card protected in some manner even if it was privately done… Anyways, one of several complaints. The actual DMV isn’t that far away. The employees there actually understand what can and can’t be done, unlike the privately owned express…

I try to be positive but with these guys how?

This company is atrocious and should be banned.
I called them from Miami as I was visiting New Mexico and wanted to take an American driving test there. I was assured that would be fine by MVD and they took money from me immediately. I told them I was staying an extra few days in a hotel to do this.
To keep it short, I spent hundreds of dollars to stay an extra couple of days, got to the Albuquerque office in freezing weather only to be told they wouldn’t give me a test — they couldn’t give me a license because I wasn’t a resident and I wouldn’t have had to do the driving test I’d paid for because I have another license from another country anyhow.
I was furious, tried to get in touch with the owner immediately — Joanne Coelcello (or similar), she got back a day later and said tough, I’d get back the money I’d paid for for the driving test but no other compensation. She said the mistakes on the phone must have been ‘a matter of semantics’ and they have phone records of such calls.
Well they didn’t get back to me about the proof of what I’d said on those calls, they didn’t apologize and they didn’t compensate me.
Additionally, MVD company doesn’t make it clear that it isn’t a government agemcy.
BBB said it couldn’t help.
Be warned, this is a very unethical agency.

This is a fantastic service! It costs more than going to the DMV, but the quality of service you get and the time you save are totally worth it.