Men’s Wearhouse and Tux

A pair of my husband’s suit pants needed to be taken out. just a small tailoring thing. Even though the suit wasn’t purchased at men’s wearhouse, when he walked in with the pants they agreed to do just what he needed, right then and there, at no charge! It was great because he needed the suit for a trip we are taking this weekend. He was very pleased with their service.
We also used this location for our wedding two years ago. All of the groomsmen were from out of state, but getting all of their suits fitted and ready for our big day was so smooth. We really appreciate their customer service-it’s so rare these days! There are a lot of options out there for wedding attire, but you should definitely choose the Menaul Men’s Wearhouse!

I received excellent service. They were quick and even through a transition between employees… It was seemless. Enjoyed my experience.

Generally not happy with the prices for generally loe quality at Men’s Wearhouse. I bought a pair of shoes online which I thought I would really like. They did not fit right after I went into the store to size them with the brand the store did not carry them. I was transferred several times by the customer service rep when I try to make an exchange which was a nightmare. I will never shop at the store again
Now instead of sending me the shoes that I purchased already to my house I have to come back in person to the store it’s the only way they will make this exchange. in other words there is no online store you just have to pay for things up front and see if you happen to get them. It’s as if Comcast were a clothing store that’s what mens Wearhouse is. No manager was available to assist me while I was there but I asked for them to be available when I return to pick up the shoes I bought. I think I can get better service and Ross and definitely and Stein Mart

My fiancé and I went to Men’s Wearhouse because we wanted to buy a suit for him and rent suits for our bridal party, but had such a terrible experience that we’ll never be back.
We made an appointment for 3:30 and showed up early, and were told to wait. There’s not a place to do this, by the way, so we browsed and then stood around trying to stay out of the way. A consultant finally got to us at 4:15 and started getting information on our wedding – colors, how many people, etc. The consultant was not at all pleasant and acted bored with the whole appointment. Some of her questions were a waste of time, like what metal our rings were, and she got kind of rude when we told her we weren’t having ushers, advising that we have several for the amount of people we have– «Um, you really should have at least three ushers, and they need suits too.» It was really clear that her focus was to get us to rent more suits than we needed, rather than getting us what we wanted.
Before I knew it, the consultant was trying to get us to sign a contract – before she’d even shown us the suits. We had mentioned several times that we needed gray suits, so we asked if she could show us what they had before we agreed to rent them. Finally, she told us after asking us questions for around twenty minutes, that they don’t have gray suits. The only suit for rental in the ENTIRE STORE is a tan suit. She says our options are the tan suit, or a gray tux. Why didn’t she tell us that before she asked us twenty minutes worth of questions? We told them when we made the appointment and when we first met with her that we needed to rent gray suits, so you would have thought they would mention then that they don’t have them.
At that point, we reiterated that we needed to rent a gray suit. She showed us a gray tux and then just kind of stopped dealing with us altogether. It was such a disappointing experience, both because the consultant was so rude and because they didn’t bother to tell us they didn’t have what we wanted.

I continue to return to Men’s Wearhouse to update my wardrobe. I can not say enough things about Gabriella! She has outstanding taste in clothing and is very professional and personable at the same time. She makes me look good! I would steal her away from here if I could and have her work in my business. Drop by to see Gabriella and have her set you up. You will be looking AWESOME when you leave!!!

Men’s Wearhouse didn’t live up to it’s claims of «world-​class service» or guaranteeing that I «like the way you look.»
1. Not only did they mess up my measurements badly, but they convinced me it would be a good idea to pick up the tux in San Antonio because it would cost me $ 20 less because I’d pick it up a day later. After doing this, the lady sent the tux to be picked up in Albuquerque, which I found out once I got to San Antonio.
2. What is greatly disappointing is the lack of concern at sending the tuxedo to the wrong state and getting the size wrong. I’m not upset at the reasonable request that I drive back to the San Antonio store after the suit was overnighted. The Albuquerque store blew not only job number one, but number two as well. While they could overnight it, I would have to make the hour-​long drive one-​way again the day of the wedding. They knocked off a measley $ 25, which they tried to recoup as a late fee when I turned my tux in today (Monday) at the Las Cruces location.
3. Lastly, the Las Cruces manager was indignant and told me that I should have told the Albuquerque manager I was traveling (she knew) and chastised me for not reading the fine print in the contract because I should be responsible. I was told it wouldn’t be a problem to get the suit back anytime over the weekend. The town I started from on my return venture doesn’t have a Men’s Wearhouse and I was driving until after they closed Sunday night in Las Cruces. San Antonio would have been a two hour detour from our already long drive Sunday of 8 hours. I am now taking responsibility by advising you that Men’s Wearhouse doesn’t seem to care about their customers.

I’m a female that leans towards the masculine side. Especially when it comes to formal dressing. I was treated very well here and I felt comfortable the whole time. Better yet I was in and out within 45 minutes. Tops. They tailer here. Even if you didn’t buy the item from them. I’ll be back to this location for any further needs.

I feel one star is being nice. The amount of disrespect we were treated with at this location was completely off-​putting. We made an appointment and showed up 5 minutes early. The woman at the rental desk said «it will be 15 – 20 minutes» without even apologizing. We wondered why it would take so long since we had made an appointment and she shoots back «we had other appointments before you» still no apology. Really? I know you have other appointments and we would have been happy to wait if she treated us with some respect. So we waited her 15 – 20 minutes and even a bit longer. They were still deep with other customers. I didn’t feel we could wait any longer and still keep our dignity so we left and will never return. Why would we spend several thousand dollars on tux rentals for our wedding at a place that clearly doesn’t want our business?

So, my man needed to sharpen up his threads for work to dress for the job he wants rather than the job he has — smart, right? — and we had gotten a few random things at a MW in our previous town, so we started there. Good thing we did!
We walked in and were greeted by Neo, who turned out to be the best thing that could have happened to us. That man can pick out a new wardrobe in sixty seconds flat. Astonishing. Everything you could possibly want in a fashion consultant and more.
We started out just getting a new suit and some shirts and ties. But over the past few months we have completely revamped his wardrobe, adding ties, pants, coats, shoes, even an overcoat. He looks SO SHARP!!!
MW has a great selection of ties, shirts and everything else you could possibly want.
But the best thing they have is Neo. Seriously — if you need anything at all he can help you, and I have learned so much about how to match clothes for my husband just from talking to him. He is incredibly helpful and nice, and always willing to find what you need.
The costs do add up, but MW has a program where you get a $ 50 gift certificate for every $ 500 you spend — I know, sounds like a lot, but it goes by quick. Plus they have frequent deals and coupons, and I get solicited for surveys which lead to additional coupons, so they are pretty good about taking care of their customers.
Plus — NEO!!!
Go. Try. Dress. Impress.

This is a chain, of course, so, you probably know what to expect. Good clothes, but not cheap. However, if you go in, you MUST talk with Neo. He’s a sales rep there and is amazingly good. He knows everything about their clothing, pairing, matching, etc. Bring in some of your existing clothes and he can set you up with an awesome wardrobe. Super nice, super knowledgable, and super friendly,