Macy’s

The absolute worse experience ever. Wish I could give it negative stars. Went up to pay for blouse — they ask if I want Macy’s card and get % off. I say sure — has one for years but their cards evidently expire when you don’t use them.
20 minutes later with sales girl on phone and their credit department or whoever asking me if what I put down as my income was correct. Seriously? I’m telling the girl to just forget it — just let me buy the blouse and leave — and she’s telling me she can’t because it’s already in the system. So I have to stand there getting more uncomfortable and angry. When she finally hands me the little slip with whatever reason they are denying me credit — I can finally leave.
Felt like I was held hostage for them to embarrass me. And I certainly didn’t purchase that blouse. Now why would I ever spend money with a company that does that to a customer???

Couldn’t return a simple jacket for 1 size up because they didn’t carry it in store! Instead I had to return it and pay full price for the same item! Worst experience ever.

I don’t come to Macy’s too often as I feel like it’s not totally in my budget.
I went today while doing some shopping for my husband and had a great experience!
I was checking out at the Men’s Department on the 1^st floor and the lady, Patricia, was so sweet. My merchandise didn’t ring up to what the sale price was so she went to go check on it and people were coming to the line and she told everyone «I’ll be right with you» which is HUGE for me. My biggest pet peeve with businesses (which I’ve mentioned plenty Of times) is when workers don’t acknowledge you.
The world needs more people like Patricia!
Overall, this Macy’s is good. I come in for one thing and end up always in the Home department. It’s clean, organized, there is obviously plenty of parking.

Picked up a Bella Rocket Blender for a great deal. Retail is $ 40, on sale for $ 20 and a $ 10 rebate. Ordered online and picked up at Cottonwood.

This happened over the last Christmas season, but I am new to Unilocal and figured I may as well review what happened.
I want in to buy a robe for my mother and a nice shirt I knew my sister liked. My sister is quite small, like I am, and the only sizes left in that shirt on the display were mediums and larges. Disappointed, I took the shirt to the customer service desk to inquire if they had any smalls left (hoping maybe one had been tried on and was waiting to be restocked or if they had more in the back).
Upon getting up to the lady, I asked if she could possibly find out if that shirt was in stock in a small or extra small.
Her reply still annoys me to this day. «Maybe you should try the kid’s section.» The way she said it was completely disrespectful. A grown woman making fun of a customer for being thin? That is customer service? I understand that it was Christmas time, but that is no excuse to be rude.
I tried asking again, still being polite (even though I wanted to be equally a rude) and she just simply told me no. She never even bothered to get a product check done. It’s not hard to do.
I gave up and left. I left the robe I had picked out, too.
Judging by a few of the other reviews, bad customer service/​rude employees is not uncommon here.
I will likely avoid Macy’s this holiday season. It’s stressful enough fighting the crowds!

Meh. This store always seems to have clothes on the floor and dirty, grungy tiles. The men’s clothing doesn’t seem to have a whole lot of selection and rarely anything I would wear (guess I’m getting too old for the new styles…).

I love Cottonwood Mall. Wait what am I saying, I love malls PERIOD. I normally prefer Cottonwood over Coronado. However, I really do like the Macy’s at Coronado better than this one. I don’t think they have as big a selection, especially in the junior department.

I’ve been debating writing this review for a while because I have no idea if anyone will really even see it, but here it goes:
A few weeks ago when I was in the cosmetics/​fragrance/​jewelry department, I overheard some arguing between two employees on the sales floor. When I moved closer, there was a middle-​aged man completely reaming this older lady (he said she was a new hire) for giving the wrong free gift with some purchase of a perfume. I’ve worked in retail, and i know that yelling is not the answer because no one knows all of the rules off of the bat. This is was horrible. He was calling her stupid and telling her she should just quit. To top it all off, she started to get misty and he said, «What, are you going to cry now?» My jaw almost dropped to the floor when she started crying and he started laughing. I wish I had said something, and that makes me so sad.
It was just such a disgusting display that I don’t think I can ever shop there again. I can’t remember what the woman’s name was, but the guy’s name was Lessa (sp?). I hope someone out there sees this and gets that guy fired for being so cruel.