Larry H Miller Southwest Hyundai Albuquerque

Bought a used 2010 Ford Escape and the salesman went and huddled me into paying almost 3 times as much for it, not even showing me the car facts or anything I asked for, just pushing us to get out with the sale, now I’ve got a vehicle I’m paying WAY TOO MUCH for and a hatch that doesn’t open anymore! I want them to see this and know how pissed off I am about this, and I want them to take the blame for them huddling me and my family! NEVER GET A CAR HERE, they’re just in it for the money, not for the customer care you hear so much about

Having been overseas for the past several years, I made it humorously clear that I was looking for a little Hyundai redemption. Hyundai in Kaiserslautern Germany is a rip off and I’m fairly certain they didn’t even do what they charged me 1300 € to do.
So I call Southwest Hyundai and ask to leave my car overnight since I needed to be at work early morning. They were very accommodating. I shared my frustration with the Germany Hyundai and Shawn assured me he would make it right!
Dropped my car off and was called early the next morning with the hopeful prognosis. There were also a few recalls I had missed while overseas and they offered to complete these as well. Shawn was helpful and knowledgable. My ruffled feathers were calmed. I was able to pick my car up the next day. Some service was under warranty and I was charged little. He even ordered floor mats which I had been meaning to replace for a year.
Unfortunatly, the next day, the initial issue returned and I called Shawn again. He was apologetic and I brought my car back. At no fault of their own (it was the German Hyundai that screwed this pooch) they were able to locate the issue and correct it. For good! Shawn even gave me a free car wash ticket and my bill was covered under my 10 year/100,000 mile warranty. SCORE! I was so impressed with the expediency. So impressed with the care and positive attitudes.
They were successful at cleaning up someone else’s mechanical mess and I am thankful.

I just bought a Used 09 Santa Fe. Nice Car! I checked the VIN and a recall was due for a specific oil leak — which it had. I called to set up an appointment to perform the recall. Dropped the car off and they called later to say, yes, you need the recall and we need to set up an appointment to do that. I thought that was why the car was already there. They did not have the parts. Lack of pre-​planning. Really? OK. 2^nd visit — on a Friday, they perform the recall and I pick it up and drive home. Get home and I smell burning antifreeze. Open the hood and coolant everywhere. Traded an oil leak for a coolant leak. Seriously!!! Could not drive it for weekend, kept the dogs away from the car, poured a gallon of coolant in the radiator and back for visit number 3 on Monday. They point out that the tech damaged the radiator during recall work and offer to replace the radiator at their cost. Nice that they owed up to it. Not nice that the tech caused this damage, did not fix it, said nothing and felt it was OK for me to drive home on Friday with coolant spilling out. This dealership is a convenient 2 miles from work, but I will NOT be back. No confidence in the capabilities or communication of the service techs.

Ironically, I was at this dealership– not for service as I said I would never go for service again– but to trade in my vehicle. I happened to talk to the General Manager about my issue I had with the service department and his response was very professional and appropriate. I will give the service department another shot with my new car.
I have to say that the car buying experience I had on Saturday was very good. Of course you get stuck with a little back and forth on price/​payment but in the end I was very happy and I believe the dealership was too. The salesman Joshua Williams was great as was the finance manager and his trainee.
I still need to have an appointment with the service department to be proven that they can take good care of my car– I will be back!

I don’t want to get into it honestly, no point to hash up anger, but beware that this is the absolute WORST experience either I or my husband have ever had with a business. We bought a brand new car that was either a lemon, or just all Hyundai sucks and their cars don’t work. We called and scheduled appointments more than I could tell you. (We had the car for a year) they told us nothing was wrong with the car. It was leaking fluid, seat warmers didn’t work, and brakes were screeching. We went to a different dealership on the other side of town in hopes that it was just the location, but they also told us nothing was wrong with the car. When we tried to get refunded for the warrenty they lied about that, we didn’t receive all of our money, they were going to short us by a third of our refund until my husband so no, try again. Our warrenty wasn’t listed or documented when calling corporate and corporate didn’t do anything for us. We were stuck and felt like peons who were being used. Anyway, worst place I have ever had to deal with. Beware.

I’ve really never had an issue getting in and getting any service taken care of at this dealership. I’ve always been able to come in and get a quick oil change and they service people are very nice. The waiting room is comfortable with leather stuffed chairs and complimentary water/​coffee/​tea and popcorn. They do a good job here although it can be busy, like any dealership.

Was in the market for a used Jeep Wrangler. One of the salesman, Bryan, ended up find ing me one at LHM Toyota. He was able to have the Jeep transferred to LHM Hyundai and I purchased it that day. When I got the Jeep I noticed 2 of the windows were scratched pretty bad and the emergency brake was loose. They fixed the emergency brake and replaced the windows as well as tinted the entire jeep for me. It’s been about just under a year and the Jeep is still running like a champ. I have serviced by them and they always make it quick easy and painless. Bryan was always honest and worked with great with me on my trade and to keep my payments lower then what I expected them to be.

Talk about bad reviews. Maybe this place has gone through some changes. We rolled up to check out deals on a 2014 Elantra. At no point did we feel pressured to make a deal or buy extra crap on top of the car. We were upside down on our trade-​in and they took it off our hands and with rebates etc. we were free and clear. The sales dude was friendly and seemed honest. The standard BS you deal with about «numbers» was not too deep and we got a low APR and OTD price we were happy with. There were 2 small door dings that were fixed within a day and the in-​house tint is quality. I’d have given them 5 stars had they paid for the tint, $ 120.

NUMEROUS complaints– but geez folks cant you read– David M would like the chance to speak with you — all of you, including me, regarding your experience… NOT– rather than correcting the issues of poor service, horrible sales and lending crew, they try to do is draw you back in with a «great deal” — burn me once shame on you, burn me twice-​shame on me.-
UPDATE: Hubby wants a new car… so we browsed this same place hoping they had changed when new management took over. While speaking to salesman, he commented on how things are different now, how they have all new staff, and actually laughed at their behaviors. That took me back a bit as I fail to see anything funny about horrible customer care, lacking respect, and dishonest attitude. Period. Next, as the words are leaving his mouth, regarding all new staff and none of the ridiculous people were there anymore, the guy who referred to us as «you people» strolled by, as did the salesman who was equally rude, who when we said we were tired and were leaving, informed us we couldn’t have our trade in back as they had already stripped it, AND the service guy who pulled the bait and switch on the oil change. Ownership has changed, it is now Larry Miller SW Hyundai, but the attitudes and presence of unsavory personnel lives on. Glad we saw it, we won’t be back. No return customer here.- attitudes are the same. So glad we caught it, and are now doing business elsewhere. Note to all– they also own/​operate the one on Coors Blvd NW.

We bought our 2013 Hyundai Elantra about 3 months ago. Generally satisfied with the car, it’s the dealer that is the rub. We purchased dent and ding insurance for $ 75 and, shame on us, we didn’t carefully read the contract. When we sat down with the sales finance guy (who tries to sell you add-​ons like this) we thought, hmmm, dent and ding insurance makes sense. I either read it quickly or had it explained to me, in either case when you come down to it, the «insurance» has so many loopholes you could drive a truck through it. We discovered a small dent less than 2″ across in an odd place next to the panel on the driver’s side adjacent to the rear windshield. Brought it in for an oil change (we did buy the oil change package so no charge there) and the car had the pricing information stuck to the windshield and it etched the glass so that it was not possible to clean that so they did replace the windshield. As for the dent, it is possible that the dent was there and we just missed it but not something you get in a parking lot. In short I was told it was not covered. They were right and I was wrong but in my mind a ding is a ding and there was a degree of misrepresentation in my mind. Regardless, I am done with SW Hyundai… NEVER again will I buy another vehicle there. if I want another Hyundai I will go out of state and get it… at least if you think you are getting screwed it is from a distance.
MORAL of the story: read your contracts because they won’t tell you that the dent or ding has to be something they can simply go at it from behind and push it out and it has to be little, no creases, no paint damage… does not cover paint. In short you may be paying for air.

High pressure sales tactics and shifty numbers were the basis for my previous review. I’m updating because it is now 2014 and perhaps they run a different operation. I’d like to slide my ratings up as I have more experiences like the one I had recently.
They were running a 0% financing deal and I asked Mike to tell me the trade in value for my car and add up the total transaction cost so I could see if an upgrade would make sense. I braced myself for high impact, but it never came. They just gave my an offer for my car and wrote down the numbers. I then simply went home and did some calculations. Mike followed up with a single call and we agreed that the deal wasn’t going to give me what I needed. That was that. I appreciate the professional respect and honesty and hope this is indicative of their new MO.

Got the classic horrible-​used-​car-​experience there. No chance to just look at a car without answering a ton of probing questions. Then you get the bait-​and-​switch. You came to see the advertised car, but of course its not available anymore. Then you get the usual question: how much can you spend? Eventually I found something kind of OK, I make my offer, they did not volunteer the price. Then the sales rep said that they will check with their sales manager, sales director, etc. for approval, as if I am asking a horribly low price that might bankrupt them. They disappear for about 15 minutes, and come back with a price, above what I wanted, saying that’s as low as they can go. I cave, start the paperwork, then once I’m almost done they note that it was in an accident (carfax report). They even started the paperwork for a loan, which I specifically requested them not to do. I should have just left at that point without the car, but didn’t. My bad. Got the car. First time I washed it in a car wash, much of the paint lifted off. All the warning signs were there that this would be a bad experience, but I just didn’t pay attention. I’ll never go there again.

Three months ago, I went into the dealership to discuss trading in my car and purchasing a new one based on an offer Hyundai had sent to me in the mail. I went it and had one of the worst badgering, manipulative, and coercive experiences (similar to the ones explained above). The ultimate cost was way too high and even though I said «no» and walked out the door, they continued to contact me through calls/​emails/​snail mails to the point of utter annoyance.
In addition, my car died on the way to work this past Wednesday morning. I believed it to be my gas gauge sticking or some type of gas leak in the system since my car will often smell like gas for an hour after I fill it up. After leaving my car at Hyundai for the day, I was told it was the evap canister ($ 520 job). The quote says that the check engine light would soon come on and although no codes were indicating this was the problem, the computer codes were checked and read. I paid $ 117 for this inspection. I then took my vehicle to a well-​trusted auto shop to get a second opinion. I was surprised to learn that my lighter spark plug was out which was keeping up from reading any pending computer codes. Bottom line, there was no way Hyundai read my computer codes with that spark plug being out. In addition, replacing the evap canister may have been able to explain why my car may smell like gas right after I fill it up but it does not offer any explanation for why my car died. The simple answer was that the gas gauge was sticking and my fuel filter needed to be changed — a $ 50 expense, including labor.
I would recommend that if you want to purchase a vehicle, purchase elsewhere. If you want to have it fixed, have it fixed elsewhere.
I love my Hyundai Santa Fe. In order to maintain that I won’t be taking it to this place ever again.

I am a veteran Hyundai lover, and these guys are bringing down the name. I owned my first Hyundai Pony (the predecessor to the Accent) in Europe, around the mid nineties. Before Southwest Hyundai became associated with Larry Miller, it was a great, small outfit with nice people, a great service department and polite sales folk.
No mas. This place I believe has managers on meth (red eyes, shifty behavior, large pupils), and never have I been treated this badly anytime anywhere buying a car as a single woman. I currently still own a Hyundai Entourage and owned a Hyundai Accent hatchback for 11 years.
Me: How much is the car?
Josh: We want to make you happy.
Me: How much is the car?
Josh: You don’t understand. Give us a number. We want to make you happy.
Me: You need to tell me how much you are asking for the Hyundai Elantra GLS Touring with the 1.6 l engine and 4 cyl (I love cars and read Popular Mechanics and car magazines, plus am armed with a calculator, which sales people do not like at all apparently).
Josh: Why are you not letting us make you happy?
Me: How much is the car? And why did you try to deceive me, saying the car has the «new sticker on it with the new special price» when obviously that was the same old MSRP sticker?
Cue for the entry of the aforementioned sales manager of the division, the one I swear is on crack. I left the place and will never go back nor recommend anyone to buy there. Southwest Hyundai is now overpriced, and the sales people do not tell you the price of the car but keep insisting they need to know how much you’rd like to spend a month. I had gone in a few years earlier and walked out when they aggressively kept asking about my monthly payment instead of telling me the price of the car. Duh.
This place is an insult to the great Hyundai brand. I ended up buying a 2012 Hyundai Accent hatchback, 5 doors, like new, with only 8k miles for 14.5 k, a car that is worth at least 16 to 17k because it has a sporty trim, AT, A/​C, automatic windows, alloy wheels, and for the money it drives like a dream. This was at Galles and Davis, where I received excellent help and sales people willing to negotiate.
DO NOT GO HERE! If there were zero stars, that would be the right number!

I came here both when I was looking for a new car and for service on my old car.
My experience with the sales department was very brief. I was not impressed. The salesman knew less about the car than I did. When I test drove an SUV, it clearly did not have enough legroom for me and the salesman was clueless on how to adjust it. The experience was mediocre.
However, the reason for the one star rating is the service department. I brought my car in for 60k maintenance which included changing the timing belt. When I called in for a quote the first time, the price was reasonable. However, when I brought the car in, the «service manager» stated that the price I was given on the phone didn’t include all the required service. The smart thing would have been to walk out then but I figured I would give them a chance. After I dropped the car off, I received a call a few hours later. The service manager was trying to add additional service (spark plug wire change and brake fluid flush) for another few hundred dollars. This time I was intelligent and refused the additional service. The service manager kept saying «we want to do whatever is in your budget» which to me sounded like that wanted to squeeze you for the most money they could get out of you. When I finally went to pick up the car, the price was higher than what was quotes by about $ 50 on top of an $ 800 bill. The explanation was that the spark plugs were more expensive than they had quotes. How they do not know the price ahead of time blows my mind. I was able to negotiate it back to near the original price. When I received the itemized bill, it wasn’t clear all of the work they had done. In particular there was no itemized checklist of the inspection that I have always received when obtaining regular maintenance. There was just an itemized list of the parts (mostly fluids) and a set amount for labor. To me this suggests they didn’t even do the multipoint inspection. In fact, one of the brake pads was worn down to the metal and I had to have the brakes pads changed only 200 miles after having brought my car in. This makes me suspect that they actually did everything that they said they did. For sure, the multipoint inspection was subpar.
I have had decent experiences with other dealer service departments but not this one. Avoid it if at all possible.