Kellycrafts Inc.

Kelly Crafts makes some of the most beautiful furniture you will ever see. We purchased a table and chairs that we were able to customize right down to the carvings on the back of each chair. The end result was everything we could hope for.
So, why the lower score? Sadly, we had to endure some of the worst customer service we’d ever experienced in order to get our beautiful dining room set. We dealt with the owner, Paul Kelly, directly throughout most of our relationship with the company.
We were told verbally that our furniture would be ready in two-​three months. We later learned that the actual invoice/​contract was written for three-​four months. Written so illegibly that we couldn’t read it we learned this near the four month mark in spite of the fact that we called twice in the 2 – 3 month span of time. In fact, the invoice was so illegible that the company called US to ask us what the invoice said about the design of the table.
Questions about when our furniture might be ready were met with accusations that we were being negative and hostile. Pressing for a specific date (after the four month mark had passed) was met by an accusation that we were making the owner shake with fear. We were hung up on three times by the owner himself. In each conversation we were pressing for a due date and nothing more.
I’ll be the first to say that by the time we were hung up on the third time I probably did come across as angry and upset. However, before that I was simply trying to get a firm commitment to a finish time. The owner would shout and talk over us repeatedly.
We were also accused of being too picky about prices. We are retired and have a limited budget. We were quite happy to pay the cost that was quoted to us however we were pressured several times to make the table fancier than we could afford. Also, we received two calls making new suggestions (for thicker legs) where we again had to say we couldn’t pay more.
At the end the owner told us we were the worst nitpickers about price he had ever met. I shudder to think what the table would have cost if we had allowed him to be as loosey goosey about price as he was about actually finishing the project and committing to a deadline.
Beware of delivery charges as well. We were told it would $ 35 – 40 for delivery. A three hour window was missed by over an hour. The owner arrived on his own and demanded that we help him carry it into the house.
The owner knew he was delivering heavy furniture to two women. Fortunately I didn’t drop the table as he and I brought it in. We were told that two delivery men would have cost $ 90+. This was not disclosed at the time we made the appt. Finally, the owner attempted to charge us almost $ 50 for the delivery. We refused on principle, something we might not have done if we had not endured so many difficulties with Mr. Kelly.
To be honest, we will not be using this company again. In spite of the beautiful results, we were treated so poorly that we would not go through this again. If this sort of thing doesn’t bother you then you might want to check them out.