Hotel Cascada

Everyone was really friendly and we received awesome service the entire stay. The hotel itself was just dirty and outdated. The water park was small the kids were bored after been there an hour. We bought a day pass I would not recommend doing that half a day pass is more than enough is my opinion.

Really had a great time at this place. Albuquerque is quirky and low-​key, and that’s exactly what I think of when I remember this hotel. Great service and a really rockin’ waterpark. Older, very well maintained property.

Our first (and last) visit was terrible due to the lack of organization and communication between the two main desks. Aside from being a sorry excuse for a water park (seriously go to cliffs instead), the customer service was atrocious.
Upon arrival, there was no proper signage regarding where to park or where to walk to find the actual entrance. Once inside, they had us complete wavers, which were for the wave attraction.
Once we stood in the long line and arrived at the front for this wave/​bugie board attraction, we were informed that we were missing another wristband and could not participate. We went to the nearby desk and they informed us that we should have received them at the check in counter, but that she would allow us to complete another one there. Annoying but at least willing to be helpful.
Second, the food was disgusting and old. Just don’t order in their snack shack.
Third, we called ahead and told them we purchased day passes, and wanted to know if we needed to bring our own towels. They informed us that towels would be available at the water park desk, which would be very convenient for us as it would be less to pack. After we finished and were heading to the showers, we asked for a few towels and were told that towels were only for hotel guests!
We would have been happy to bring our own but they told us they would be provided! We were so unimpressed with the lack of communication and consistency at this point, we decided it would be worth talking to a manager about it.
Once we got back to the main desk, we sought out the manager for these comments and let her know what happened. As soon as we told her it was not a good comment, she obviously checked out. We wanted nothing more than a sincere apology and for her to say they would talk about it between the two desks, but we got only blind head nods, hence this review.
She also informed us that they do not ask customers to sign wavers at this counter, ha! Funny since this is where they demanded we sign ours. As we did not know it was an issue, we didn’t get the name of the two women who helped us originally, which she found strange and replied with, «a lot of women work at this desk, so I don’t know who you’re talking about.» She missed the point, we don’t care who it was. We just want them to know we got a royal run-​around and ask that they make a change for future customers.
Just save the time and money and avoid this «resort» at all costs. They care so little about their customers, it’s a wonder they are still in business.

Came for the Waterpark, but took an overnight package that included Waterpark access. Shouldn’t have. Parking is a nightmare if you can’t find a spot at the building (which are few) you will hike from the parking structure. The lobby is nice and the staff was friendly. And then there was the hike to our room with luggage and elevators that are few and far between. Then there was the room –clean and jammed into a corner with a lovely view of that parking structure — why is there a balcony? The beds are sleepnumber — what a waste — one seemed inoperable and the other never held it’s position so I ended up sleeping on a deflated balloon. The bathroom was tight — when you can dangle your feet in the tub from the toilet there is a problem. Love the new fixtures and countertop — too bad the wallpaper was peeling and the door let out a loud yowl everytime it moved. Also would have loved a microwave and mini fridge — but I guess that was too much to ask for. Next time I will just come for the Waterpark and stay elsewhere.

the water park is ok. great for kids. the lazy river is so crowded with everyone. its the only real pool there. Adults can’t really just sit and float in the river because the kids are pushing past and splashing all the time.
the hotel part is ok. the rooms are clean but the beds are not comfy at all! sleep number beds.
I think they are over used or something, you can’t get the right number and if you do it deflates half through the night. so you are sleeping on a board.
we had breakfast~ we had 4 people eat and it was 60 dollars for the breakfast bar! it was cold food. there was not much on the bar.
OVER ALL ~~ the place is pricy for what you get.

I feel conflicted. This place seems to be similar to an old cougar that is trying to botox itself back to twenty — something.
We have a sleepnumber bed. It is next to a crusty old hotel phone circa 1980. We have the curved shower curtain bar but it protects one of those rubber bathtub mats (ripped) like your grandmother had along with covering an slmost spackled hole where the ild shower curtain was bolted. We have a granite counter top with new faucets that trickle out 3 tiny streams of water.
Maybe we got the «hotwire» room. But if I had paid full price I would have been upset.

Horrible experience. Horrible management staff. Hotel literally stinks, elevators don’t work, too bad if you’re handicap. Rooms are old and stink as well. We had reserved the hotel over a month out. We were quoted our rate, when we got there our rate had doubled even though we had not been informed. Truly ruined my experience. Would not recommend to anyone and would not stay there again even if was free. Horrible experience. Hopefully a trustworthy hotel chain takes it over and makes something worthy out of the spot.

The Radisson Hotel in Albuquerque New Mexico is so dirty and has broken showers and they promised a new room but never give you one they are so bad they don’t even have a Unilocal I don’t recommend the Radisson Hotel to anyone until they fix all locations.

If you’re into swimming, this is the place.
Otherwise not so great. Restaurant/​bar so so.
Breakfast very pricey-​passed.

Not good, not good at all!!! Old, dirty, poor service and overpriced. The water park is short on towels for the paid hotel guests all the time and it’s cold inside the water park so the kids lips were blue :(

The hotel was extremely big and easy to navigate. However, there were police cars blocking a road for more parking and the hotel staff had no knowledge they were even there and still did nothing about it. In order to get a «dry» water park bracelet, it is still $ 20.00, just to sit there. That’s crap!
Upon entering the water park, I had a chocolate milk, the guy asked if I purchased it in the hotel, I said no, he told me I couldn’t take it with me so I had to throw it, chug it, or just not go in. What is the difference from buying from them or an outside place? Nothing.
Parking is ridiculous and very limited.

Hotel Cascada is an extremely awesome hotel and I really Love Albuquerque!!! Albuquerque is the very best and the most awesome place in the whole world !!!
I was a guest at Hotel Cascada from October 18, 2014 to October 25, 2014. I remember a Hotel Cascada employee by the name Annabelle who was very very helpful!!! Hotel Cascada has my vote anyday!!!

we found this hotel quite by accident during an internet search. SO GLAD WE DID! hotel staff polite! parking convenient! affordable! my kids were up late at the water park, and we stayed right up until check-​out time because they were having so much fun. it’s much bigger than we expected, and the helpful staff makes navigating it for the first time a breeze. we ALL loved the wave rider machine. the girls there were so patient and playful with the kids — everyone had a blast. do NOT miss the superb BBQ across the street!
check-​in took a while with a very long line. i’m sure the staff was working fast as they could, and i don’t blame anyone. there was quite a crowd. however, the lengthy check-​in time is the reason i give 4 stars instead of 5. i also love that the water park is included in hotel registration. thank you cascada! i recommend this place to everyone i know who’s going through Albequerque.

Rated a three star hotel but pretty sure it is mostly because of the amenities. The room itself is older– nothing impressive. The bed was a sleep number bed but I can’t say that it’s better than a regular bed– though it is smaller than a queen. The bathroom was small, old, and not very pleasant. The wifi at the hotel has not worked at all. I’m driving cross country from VA to CA I’ve stayed at a couple hotels so far. I’ve stayed at cheaper hotels that were a lot nicer than this. Find another place to stay.

We had a great time at the water park! Didn’t stay in the hotel but everyone loved the water slides! Regular price is high for the water park but Groupon was great!

Wow! Zach the manager did me a wonderful favor… my car ran outta gas on their parking lot and he saved the day! Not the stupid gas station across the street had a gas can not Firestone not Walgreens but they did! Not only that but he was so kind to run across Carlisle to get me the one gallon I needed to get up Menaul to giant! He’s the best!

My husband and I took our kids for a stay cation here over the weekend, I was hoping for a relaxing weekend before our newest child is born next month. That is far from what we received!
I will start with the positives, though. I encountered great customer service every time I went to the front desk! The waterpark was a lot of fun for both my kids (11 and 2) which in turn was fun for me. (Hence the two stars) But 5 attractions for $ 30 a person, with the entire place way over capacity, seems a little steep. Both trips down ended with us gettting bored after just a few hours and leaving. And the lifeguards seemed easily punked by gradeschoolers.
We got the hotel/​water park combo with two double beds and on first glance the room looks nice enough but with what we spent I expected a little more. The room was right next to the side exit doors, and across the hall from an ice machine so noisy my toddler kept saying was «too scary» and would cling to me if ever we were in the hallway. Let alone the noise from the doors (Literally right next to our suite). We felt like we were in the hotel ghetto. And their black out curtains don’t accomplish much when the tall lights across the parking lot face your room, and spill light onto the head of the bed through their cracks.
The beds were miserable and uncomfortable, and I cannot state enough how terrible they were! I switched between both beds and still ended up in more pain than if I’d slept on the hardwood at home! They were very firm, and offered no back support. (And being 9 months pregnant, I really needed that support) The sheets had the sound and texture of plastic shower curtains.
Speaking of which, the grout around the tub was completely cracked, which was disconcerting while I attempted to bathe my backache away until 3am. There were these mismatched tiles along the wall that kept me wondering what was being hidden/​covered up. And their toiletries are simply horrendous.
Sorry this is so long, but I feel very jipped. I could have spent that $ 200 and gone to the Tamaya, and I bet I would have had a better experience.

We got a room here while they mean a Minion movie special. They showed the Minion Movie in their courtyard and served popcorn and lemonade. It was actually really nice to watch it under the stars and there was a nice breeze blowing so it was very relaxing. We watched half the movie and skipped the rest so we could play in their indoor pool and hot tub before it closed. I loved their pool area! Its nice that they have real plants all throughout the hotel, including in the pool area. The next day, they served us a hot, buffet style breakfast and they held a meet and greet with the Minion characters. We ended our stay with having a great time at the water park. The special they ran for the room included breakfast and water park passes. The food at the snack bar is decent and wasn’t as expensive as I thought. The rooms are OK, nothing spectacular, but you don’t really spend much time in there anyways with all the fun stuff to do around the hotel. I didn’t get to experience the little bar in the lobby this time around, but it looked like a chill place to hang.

We had a great time at the Hotel Cascada, with a few minor annoyances.
Good things: We stayed in a King standard room, and it was pretty nice. The bed was amazing, and we slept great all three nights we were there. The room wasn’t huge, but spacious enough for my family of four, with a 1 and 3 year old. We had no problems, it was quiet, the staff was kind, and it was affordably priced.
Annoyances: First, the cleaning staff could use some improvement. The first day we stayed there, they came and cleaned while we were out, so we weren’t sure what time they came around. However, they took our dirty towels and cups, but didn’t replace them. Which left us having to call for towels when we got back to the room to shower. The next day we went about our day and returned to the room around 3:30 to discover that the room still hadn’t been cleaned for the day. The cleaning staff came around 4:00 to clean the room. The third day we were there the cleaning staff showed up at 8:30. The inconsistencies were annoying but not a deal breaker.
The water park is nice, but kinda pricey for what it is, especially since hotel guests don’t get a discount or extended hours or anything.
Although security in the parking lot was good (I saw them multiple times while coming and going) the inside of the hotel has much to be desired. One night we were there, the hotel was hosting a rather large party. However, the next morning as we left my room to go get breakfast, we discovered multiple people asleep on the floors in the hallway. Which says to me that there clearly wasn’t security walking around, or they didn’t care that people were asleep on the floor of their hotel.
Although overall we had a good experience and would recommend this hotel others, I’m not going to make it sound fancier or nicer than it is. It’s not a 5 star hotel, and without the minor annoyances would be a 3.5.

What a blast! The front hotel staff was friendly and helped us during our first time at the water park. Though you will make a small financial investment, plan on staying the whole day for lots of fun! You do not need to be staying at the hotel to enjoy the park. There is a kiddy area where it ranges from 6in to 2ft. There is a lazy river, obstacle course, water basketball, two water slides, indoor and outdoor ‘lava pit’/hot tub and indoor water surfing! If you want to sun bathe there is also a sanded area. There is a snack bar and dressing/​change areas. One last thing, while you are having fun, the DJ is playing music and there is a screen playing movies! There are plenty of life guards that are diligent about keeping the kids safe. Enjoy having a blast at Hotel Cascada!