GoWireless Verizon Premium Retailer

Do not ever go here. Worst customer service. We arrived there tonight at approximately 6pm to get a new phone for my wife. Myself, my wife, and our 4 year old walked up to the front door and found it to be locked. Lights were on, open sign lit, and someone’s purse on the counter. The hours posted said they were open until 8 pm. The three of us and another young woman continued to wait outside for 25 minutes wondering what was going on. We tried calling the store multiple times with no answer. We then called gowireless. They tried to call the store multiple times and also tried to call the manager. Nobody answered any of the phone calls. Finally, right as my wife was dialing the police just in case someone inside was hurt or in trouble, some young woman comes walking slowly out of the back towards the front door. She doesn’t look up from texting on her phone once, unlocks the door and walks away. We all entered the store and asked her if she was ok. She gave us a dumb look and said I am fine, why? We explained to her that we all had been waiting outside for 25 minutes and she said «oh. I was eating in the back». We then tried to get my wife her new phone. After about 3 displays of total incompetence and lack of understanding on how to complete the transaction, my wife looked at me and said I don’t trust this place, let’s leave. We asked the woman to cancel the transaction, grabbed our kid and left. Multiple things in the store were on display and mispriced. They don’t carry a good selection of anything for your phone. Everything is spread out to make it look like the store is full, but all the shelves are one item deep. It is a very shady store with an absolute embarrassment of an employee. I’m very confused as to how that girl is trusted by Verizon to handle any of their transactions. Take a drive right up the road to the actual Verizon store where they actually care.