Fairfield Inn

The room I booked online was not right when we checked in. I did book directly on the Marriott website, which was cheaper than going through one of the travel sites. I asked for another room and they gave us a King suite and did not up charge for it, which was awesome. This hotel is a tad bit outdated. We were wondering which hotel this was before it was a Marriott. The beds were comfortable. The indoor pool and sauna was a nice touch. My only complaint was all the kids that crowded the hot tub and pool, way exceeding the max amount of people supposed to be in the pool and hot tub.
This hotel is dog friendly, which is another plus. It is close to restaurants off Menaul blvd. The staff was very knowledgeable of the local scene. I would have liked some free weights in the fitness center and better quality machines. For the price, it was a comfortable stay and would definitely opt for a Marriott again.

I am giving a one star only because I had to. First off the backstory of this bad review is the fact that my boyfriend and I have been newly doing long distance since August 9^th. He had to move to Las Cruces for work :(and his work is 7 days a week with long hours. (Football). Anyway to give us a little MINI staycation I booked us a room in Albuquerque for one night. To be honest we would only have from 8pm until 9 am the next morning bc we would have to drive back down. So obviously QT time was important. I fly in to ABQ go to Fairfield Inn and suites. They can’t find my reservation. Apparently something happened and it was made for the 21^st not the 22^nd. Impossible. I have been looking forward to the 22^nd for over 2 months now. Literally COUNTING days. This is what happens when you do long distance. Now this is where the HORRIFIC customer service started. I pulled up around 3pm on Thursday, October 22. This information is for any upper management to take a look at your horrible staff meaning who was working. So I’m standing there alone, with luggage, obviously confused and the young man behind the counter who had been staring blankly for about a minute tells me «So yea we charged you last night bc you like didn’t show up.» (Obviously I was not in the state, idiot) I respond with «there must have been a mistake somewhere.» I’m still confused! I was trying to be nice! His response «well um yea like we can charge you the same amount for tonight but sorry… like you didn’t show up… so I need a credit card and ID» I’m getting mad now. So many other ways this could have gone if he had any clue about his job. Better verbiage, maybe some understanding? I work in customer service, this is the opposite of customer service. Are you kidding me? I’m supposed to except the fact that I got charged for a room I didn’t have, when I wasn’t even in the state! His response «Yup… So um like can I get your ID and credit card?» To top it all off as all of this is going on there is this blond woman standing right next to him saying nothing but slightly laughing and smirking. Hopefully this is not the type of upper management they have.
So for the one night, OCTOBER 22^nd, that I have been LONGING for and so excited for has now been ruined. So I called an über, spent another $ 15, drove downtown to stay at Hotel Andaluz, spent $ 133 via Hotel Tonight app and had an amazing experience. For one night to stay downtown and not in the middle of no where was better. Yes a lot more than I wanted to spend for about 6 hours but in the end so worth it. I am writing this as well as contacting Marriott’s corporate bc I demand a refund for my «night» added with such horrible customer service. I leave you with the Fairfield Inn and Suites quote on their main page. Yeah not satisfied.
reservation number #88 335 613
«We promise you’ll be satisfied, or we’ll make it right. That is our commitment to you.»

Enjoying my stay here at the Fairfield Inn. My room is very clean and the front desk staff are very helpful and welcoming.

It is what it is, for a single night stay is ok. If I had to stay for an extended time I would go elsewhere. Rooms are clean and comfortable. You get what you pay for.

I’ve been a loyal Marriott member for quite a few years and this is my first bad review.
To begin with, my reservation was problematic requiring me to reserve again at the front desk. After working through that, the room I was given was on the first floor next to a conference room where a large group of folks were playing loud mariachi music with their instruments. It was 9:30PM.
I requested a different room and was kindly given one. The room was ok… I thought. But when my son used the restroom sink to wash his hands he discovered a bad water leak underneath.
I was too tired to move yet again. So I placed a trash bucket under the sink and called it fixed.
Will not be staying here again. Obviously.

I wanted to provide a current review. We stayed here May 27, 2015. I agree with Jason M’s review and some others. Avoid this Marriott location. As a matter of fact. I might not stay in any Fairfield Inn. The front staff was very nice. Our room was my concern: Bench in room was dirty and needed replacing. Furniture the TV was on had signs of extreme wear and damage. Entry door needed cleaned or painted on the inside. Chair needed serious cleaning or replacing. Bathroom was clean. Queen beds were the smallest queen beds I have seen.
This place is not up to Marriott’s standards.

The staff is extremely nice & our room was nice too. We even got free water bottles. I stayed in another Fairfield inn the night before (in OKC) and this one is way better. By far. The breakfast isn’t that great, which is why I gave them a 4 star rating. The fruit is soooo good and fresh though

It’s a roof and a clean room. I have stayed in far better Marriott properties. This one needs some updating. The walls are stark and the carpet ugly. She’s showing wear. The best thing was the awesome coffee shop within walking distance.

This place was a good spot to stay while in Albuquerque. The location is right in the central region of Albuquerque. The lobby and rooms were in good shape, while the main halls were a bit outdated.
The price is right and I received very friendly service during my stay.

Even with an upgraded redesign this hotel shows its age. Smsll rooms, ac units thst are bulky and from the 20^th century. Rooms with less than adequate plugs meaning you will have your electronics spread out around the room plugged into multiple outlets. Ive stayed at nearly all the Marriott hotels in Abq and im sad to even see this hotel carry the badge. Did i mention some room entrances are identical to a motel 6 and the pristine view frim ones window if you are so unfortunate not to have a courtyard view is the concrete jungle we call Interstate 25 as well as a field for semi truck trailers, lot lizards, and shady «Breaking Bad» type characters in the shadows.
On the plus side at least is the customer service. Unfortunately not enough to keep my business in the future.

The 1^st floor room has a sliding door which makes pool access very easy. Extra towels were provided at the front desk unlike the Crown Plaza next door. The rooms were nice and the wifi was working. The breakfast was the worst part of the stay here. The room was cramped and the selection was ok. The location was easy to find and plenty of parking.

Yeah probably the worst check in at a Marriott ever. The front desk attendant took his sweet time checking in the people infront of me as I held my dog and my toddler screamed that she had to go the bathroom. He kept thanking them for being Silver Elite members and asking if they would like to take a free snack. finally its my turn. He looks at my license and asks me if Sarah is checking in (my name is Cori & is stated as such on my license) — then proceeds after I ask him if we can be as quick as possible to take his sweet time (I mean my daughter who is three is screaming to go to the bathroom and I’m sorry we just drove 12 hours). Then he proceeds to say I was gonna take a few more minutes I need you to sign a few things. Never once does he mention that I am a silver elite member — unlike how he fawned over the older white male gentleman who checked in before me. We are finally done and I am running to our room — we get inside and i’m trying to help my daughter in the bathroom when our phone begins to ring repeatedly. So i’m super annoyed — of course it’s my favorite front desk person saying that unfortunately he didn’t have a chance to swipe my credit card (which I had given to him and is on file). He asked me to come down to the lobby to bring my card — I say sure but it’s going to be a minute (my daughter is getting into her pajamas). Five minutes later the phone begins to ring again — it’s my favorite person saying «is your husband here yet? Or can you just bring down your card because I need to run it».
, no my husband isn’t in & the card is in my name, the reservations are in my name. It’s one thing to make a mistake it’s another thing to turn your mistake into your customers problem. I told him to please run the card that’s on file and sure enough he says that would be fine «but you know if it’s declined that you’ll need to come to the front desk and handle it» (and no my card wasn’t declined– who says that?!?). Great news just because a customer tells you they’re in a hurry it doesn’t mean they’re being rude, it means they’re being honest they don’t have time for you talk to them for 20 minutes about the room. You see you it’s real simple; someone tells you they’ve just drove 12 hours & their kid has to go the bathroom (and they’re holding a bunch of bags) — check them in & give them their room keys in the most efficient manner possible.
As far as a Marriott this one is not up to par — The bathroom is so small that you can’t have the door open & get to the shower. inside the room you could hear everything going on the hallways — and the elevator was broken. Overall I would avoid this place, & that’s coming from someone who stayed 25 nights in Marriott hotels during 2014.

Very modern décor. Paul Mitchell shampoo and conditioner. Free cookies. Free WiFi. Very nice room for a budget price. I even like the little balcony that looks over a very pretty courtyard. Close to the older area near the university with pubs and bars and restaurants and the newer area with a Target and Starbucks. Only drawback is the lightning fast speed with which the elevator doors closed

Stay elsewhere! We are Marriott Gold members and this is the worse Marriott brand hotel we’ve ever stayed in. We were put on the 1^st floor and after about 15 minutes in the room we had killed 5 COCKROACHES! They moved us to an upper floor, but really do you think we slept after bugs in our room? Also, we skipped the «Free» breakfast… I do not want to eat in any place that is so dirty and unkept… I can only imagine what the kitchen is like! GROSS! It is right off the 40, but that does not make it worth having cockroaches in your room!

This is the worst Marriott location I’ve stayed at in recent memory, and I travel quite a bit. The walls are paper thin, and the towels are even thinner. Doors slam, and people in the hall sound like they are right in the room with you. There are small balconies, which could be nice, but smokers take advantage of that opportunity, and smoke filled my room regularly. It’s not very clean, and the place is simply falling apart in general. Wall air conditioning units make it difficult to regulate the room temp. Several tv channels have poor reception and are snowy. The breakfast is very poorly organized, and it’s impossible to work around folks to get your food. Speaking of — the food is pretty poor. The only positive is that they have soy milk — yay. Stay somewhere else.

We stayed in Albuquerque because we had a very early morning flight out the next morning, and chose this hotel because of the price, good reviews, and pet-​friendliness. What a mistake. The one pro of this hotel was that it is pet friendly, but the big cons include: NOISE. Not only could we hear traffic roaring along on I-​25, but we could also hear almost every word above a whisper from anyone walking down the hallway where our room was located — until very late that night. It was so loud in fact, that it sounded as if they were yelling. Any attempt to fall asleep before midnight was fruitless, and we were awoken throughout the night with doors slamming and random conversations. COMFORT. The beds are terribly uncomfortable, they give you an incredibly limited number of cheap, thin towels, the balcony was ridiculously small, and the AC was loud. The phones were impossible to use, and even though we cancelled our wake up call after being awoken once again and just decided to stay up, we got the call anyway. I would not recommend this hotel to anyone.

This place was nice and clean. I was in town to take the bar exam, so I really needed a nice quiet place with a gym. They have a small gym, large pool, hottub, and sauna. I felt safe here. It’s right off the freeway so there were lots of people passing through. The breakfast kind of sucked, but I really didn’t except it to be nice. There was an entire 6^th grade school when I was there but fortunately, I did not hear or see them (except for the breakfast time). The bottom floor seemed to be pet friendly, but I didn’t hear any barking. There are security cars driving around the parking lot all the time. Would stay there again if I was in town and it was still a reasonabe price.

The FI is in a good location — you’re very near the freeway, but not so close that you should be bothered by the traffic all night (to be on the safe side, ask for a room facing the courtyard).
The rooms are typical of FI’s across the country, and the place was clean and well stocked. I only visited the breakfast room once during my stay, and while not exactly impressive it offered enough staples to fill you up and get you off to a good start. They did have some fresh fruit, which I always appreciate.
They seemed to allow pets at this FI, which I wasn’t aware Marriott did — ever. Someone’s dog was barking the first night, but it wasn’t a problem after that. Either they checked out the next day, or hotel management took care of it. I also saw dogs being let out in the courtyard for potty breaks — just FYI in case you have allergies.

we stayed 1 night with 2 adults and 2 kids using the friends & family rate. we arrived around 10 pm and the front desk was extremely nice. i swear i saw tim tebow working the front desk. lol. okay, but the guy was very help and hooked us up with soy milk because they didn’t sell any milk in their tiny store. i was impressed.
our room was on the first floor. we could hear all the noise in the hallway. it got so bad i placed a towel at the base of the door. it helped some. the room was very large, nice and we didn’t see any bugs. we had double beds. when 2 adults were on the same bed it sagged and became uncomfortable. so we had 1 adult and 1 child per bed. that worked out better.
the workout room and pool was nice.
the free breakfast offered eggs, sausage, waffles, fruit, muffins, toast, juice, milks, cold/​hot cereal, yogurt.
my only complaint would be the difficulty of getting to and leaving the hotel off of I-​25. good thing we have gps other wise we would have been driving back and forth.
i wouldn’t mind staying at this location in the future.

Arrived here yesterday and I was told there was a $ 250 hotel smoking fee like most hotels now these days. During my stay here I received a phone call to my rm that there was a smell in the hallway and it must be coming from my rm? Now I don’t know if it’s my skin color or they just trying to come up on a few extra dollars. I’m here to tell u now stay away from this hotel. Unless u want to be charged $ 250 for not smoking in your rm. I got the letter this morning and no one hasn’t even been to rm yet. Like where’s the proof? Oh yeah the hallway was smelling. I will never come to this location again. I will be contacting the district manager and disputing my credit card ASAP !!