Extended Stay America – Albuquerque – Airport

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I had made a reservation at this location EIGHT months prior to the date. I particularly wanted to be close to the airport as I had an early morning flight. On the day of my reservation, at 4pm, I received a voicemail message notifying me they were overbooked and that they were cancelling my eight month old reservation. I called and discussed the situation with a manager by the name of Jessica. She was extremely rude and condescending. She did offer to place me at their companion hotel in a neighboring city. I guess with Extended Stay America, a confirmed reservation means nothing.

I strongly DO NOT recommend staying there. I booked the reservation through Expedia for the date of 5.14.016. When I arrived at Extended Stay, I was informed there would be a $ 100.00 deposit on my credit card that I used to book the facility. Since I was concerned that Extended Stay would not refunded my credit card deposit due to previous issues with Extended Stay ~ I was somewhat worried that this would be the case here.
I offered to put up $ 100.00 CASH to be refunded in the morning after their room inspection; however, I was informed by two desk clerks that it must be on the same credit card as the original Expedia charge for the room. In fact, I was informed it must be on a credit card if the room was charged on a credit card. At this point I contacted Expedia and they were kind enough to refund my stay and I booked (through Expedia again) — the Candlewood Suites for the two nights I was staying in ABQ.
It is always a question as to whether utilizing these «recommendations» is in fact — «recommended»… however, all I can add is that the due to another Extended Stay America not returning my deposit., that I would exert caution when placing a deposit on your card with this organization and carefully tracking the refunding of that charge. Should you have $ 100.00 to risk, then by all means do as you desire. Nevertheless — there are other alternatives that even for a $ 10.00/night higher charge (if even that) — you are still better off than wasting time fighting for your refund to come back. Thanks…,

One of the worst places I have EVER stayed. Rooms are small and dirty. The pictures on the sites are NOT accurate. The mini kitchen was all broken down and non functioning. Bathroom was dirty and very smelly. We asked for two extra blankets and were given just one. The «free breakfast» they offer is coffee and muffins which we could not eat since they didn’t look close to being fresh. No costumer service. Horrible experience!!!

I felt ok staying here. I did, however, perform a blitzkrieg with Lysol prior to bringing in my personal effects. Following room sterilization, I settled in.
Aside from motel basics, there was a mini kitchen – microwave, small frig, sink and kitchen cupboards. Coffeepot, plates, flatware, etc are available upon request. There was an iron and ironing board. There was no hairdryer… I don’t know if they were available at the front desk. I was happy with the shower and water was hot enough. WiFi was free. There are washers and dryers available (quarters needed).
Continental breakfast was a bit bleak – granola type bars, packaged muffins, fruit, oatmeal packs and coffee, tea, etc…
Staff were helpful and friendly.
Neighbors were pleasant. It was pretty quiet during my stay.
It’s not The Plaza Hotel, but the cost is quite low.

Totally regret getting this room. Got it for a quick stay on the way home from an out of state trip. Would have rather slept in my car with my kids than waste my money on this place again. Found hairs in my sheets the TV didn’t work. Switched rooms TV works but sheets had hairs again. Stains everywhere on the bedding! Filthy walls and kitchen. It literally looked like they didn’t clean the room just made the bed with the old sheets. Worst part was when I found a bug on my pillow and another one landed on me while I was trying to fall asleep. Needless to say I had a very troubling and restless sleep. All I wanted to do was get out of there.

This place is perfect if you like moldy tubs, sketchy lobby that reaked of smoke and mildew, people with their doors wide open with beer cans all over the place, sketchy people making weird trades of god knows what in the parking lot out of their uhauls, and bed sheets with mysterious stains all over them.
I only needed a place to crash for a few hours, and it was cheap. Should have forked over an extra $ 20 to stay somewhere else. Never, ever again.

I only gave this place a star so I could review it.
We didn’t stay, and they refuse to refund my money because I prepaid for the room online. It was filthy; no amenities at all — no hair dryer, no dishes, not even a cup to drink from. No wi-​fi. In ill repair, nasty odor, hairs in the shower, unfriendly and understaffed; a very frightening neighborhood, to say the least —and now, I’ve spent almost $ 300 they refuse to pay back, EVEN THOUGH they told me I could cancel my reservation up until 6 pm the day of arrival (but now, only if you don’t pre-​pay — it’s their «policy»). Not one thing they tout on their ads is true here. Empty cupboards — when we questioned how we could get some «kitchen» stuff, they didn’t have any. Like a third world crack house.
I would not send my worst enemy to this awful *&#**hole.

Only if I could give this a 0 – 5. I got a non smoking room expecting the room to smell fresh with no smoke at all! I was wrong! Every once in a while I could smell some sort of funky smoke smell. The blanket had a burnt stain and a hole! I requested another blanket and she said «they all have that» isn’t this suppose to be a non smoking room? Doesn’t really seem like it ! The breakfast isn’t really breakfast! Which is kinda okay for the price. I’ll never have someone stay here again!

There are so many other hotels in the area that are also reasonably priced. Skip this one. The room was okay but the service was awful.
Like many people have written, we reserved and paid for a queen sized bed room and were assigned a full. I feel like this is this hotel’s bait and switch plan or something becasue SO many reviews on Unilocal and travel zoo have this same story. We were lucky enough to not get charged extra for our «upgrade» at least.
Also, regarding the service, I am fairly certain that the ONE person that is supposed to work the 24 hour desk just hangs out in one of the rooms and does whatever he wants until someone calls. They left a cell phone number on the door to the reception area so we had to call that and have the guy (Miguel) come down to help us. This was after he forgot to extend our key cards for the second day after changing our room to the «upgraded» one. So not only did he mess up the key cards, he wasn’t at his work post when he needed to be leaving us waiting for him out in the cold.
The room was decently clean. There was a cigarette burn mark on our blanket (in our non-​smoking room). There was also makeup on the «clean» towel that I used after my shower.
The internet SUCKS. When you log in you are asked if you want to have upgraded internet for an extra fee.

Horrible, horrendous, and terrible customer service!
Unfortunate that I have to pick a star because this property really deserves nothing!
I booked a room through a 3^rd party website for 2 adults and 1 baby. Turns out to be a horrible mistake!
We showed up at the hotel and were given a small full size bed. I told the front rep right away that the bed size will not work for me for the amount of people but we were told that for our booking that was the only room available. I went to the room and as expected the small bed could hardly fit 1 adult person let alone another adult and a baby. I immediately went downstairs but as usual the helpless front desk lady told me the same that there is nothing she could do and if we want bigger room then we have to pay extra for it. Since I had no choice to take my family some where else at night, who were already tired after a long trip, I paid the extra amount.
Next morning, at check-​out, I asked for the manager and here comes this rude, unprofessional, and unfriendly lady to help me out. If I remember correctly her name was Teri. She is an old White ethnic lady. Even before I completed my story, she interrupted me right in the middle, in front of 2 other customers behind me, and rudely told me that she is only getting xyz amount from my booking and there is no way she will refund my extra paid amount. I told her again and again that I booked the room for the correct number of people and I should have given at least the minimum size that would have accommodate number of people I have booked for but, again, her rude and loud response in front of other customers was the same as before. I really felt humiliated and insulted. What kind of attitude and behavior is that and how come Extended Stay is employing these kind of staff at the manager level to help out customers? This is just plain ridiculous and outrageous conduct!
At least after this experience, even though a big fan of Extended Stay before, I am never ever going to stay at any Extended Stay even if offer for free!

Carla at the front desk lacks people skills. We came into the lobby and were waiting for her for five minutes. I rang the bell and could hear her rustling around in the office. The phone rang and she had to come out to answer it. When she saw us she made a laughable attempt to act like she didn’t know we were there. The whole interaction was bizarre.

I know you get what you pay for, but I’ve been to other hotels at similar prices and they have been much better.
Reason for visit: Business, U of St. Francis. About a 10 minute drive there.
Service: Eh. Not good, not bad.
Room: Did not feel clean. Bed was uncomfortable and also felt dirty.
Amenities: Breakfast not really a breakfast at all. Unless you just want coffee and oatmeal to go. Free parking. Free, fast wifi. Iron and hanger in room. If you want ANYTHING in your kitchen area, you have to go downstairs. And my room was not close to the front desk, so it was a hassle to constantly go walk over there.
Area: Not really close to anything.
Spend a couple more dollars on a different place.

While traveling cross country we spent the night at this Extended Stay after driving from Texas.
When we arrived late in the evening we were greeted by a very polite employee named Ron who was extremely personable and made our check in easy. Ron went above and beyond to make us comfortable throughout the night which was not our experience at other hotels while traveling the US.
The room itself was just what we needed for the evening. The bed was comfortable, the room and bathroom were clean, and it was nice to have a refrigerator to keep our leftovers cold.
Our stay here was incredible and we are happy that we found this hotel on
. If we ever travel back to the area in the future, this hotel will be on the list for places to spend the night.

So my experience thus far is, I went to my truck one night to grab a stack of work computers and some guy started yelling weird, off the wall things at me. I truely felt as though he wasnt talking to me because I was simply getting things out my truck. I then realized his girl was in the car parked behind me so I thought he was talking to her. He ran up to me ready to swing. Starting saying weird things. He ran up 5 – 6 times within 2 feet ready to hit me. I tried to calm him down but looking in his eyes, which were pointing in unnormal opposite directions, I knew he was drugged out and hallucinating. I still felt as though I needed to prepare to defend myself. I sat my stack of computers on my toolbox ready to defend myself and he swiped them off my tool box. Luckily I caught them. I threw them in the truck jumped in and drove up to the office. I parked in the middle of the parking lot since there no empty spaces near the offfice, went in and asked them to call the police. I had some employees staying in the hotel as well so I called them to come out and make sure I could safely park my truck. I did so and the police showed up. The police talked to the guy who said I was hitting on his girl. Didnt even know she was in the car. The «team lead» of the hotel flipped it on me as if I was the problem since my employees were outside their rooms talking while I was speaking with the officer. I couldnt believe a guest was trying to assualt me and the hotel employee was more concerned that my employees were outside talking. There are some good employees at this hotel. The girl working that night has no business being in a leadership position.

I don’t know why there are so many negative reviews for this place. You get what you pay for, actually I think you get a little better than what you pay for. Rooms have a stove, microwave and fridge. Our fridge was leaking water but only because of the freezer part and because the temperature wasn’t set to the lowest setting when we got to the room. They offer a complimentary breakfast and parking is free. The area isn’t bad either. I felt safe with my family staying there. There were fireworks going off further in the city and our room had the perfect view of it. It was nice.

The rooms are incredibly run down. There were mystery stains on the carpet and shower curtain, and the smoke detector was LITERALLY hanging off the ceiling. (I have this thing about people misusing the word «literally,» that’s why I capitalized it). Anyway, there was also a towel hanging behind the door in the bathroom, which leads me to believe that housekeeping didn’t even clean the room thoroughly. Rather, they replaced the towels and moved on.
We got a good deal on Expedia and we were pretty desperate, as we had already been on the road for close to 16 hours. However, we should’ve paid more and NOT stayed here.

Got a decent deal through Expedia front desk man was nice and friendly… but as soon as we walked in there was a very strong smell of rotten eggs… as we walked to the room on the non smoking floor. the smell of smoke was there… As we walked into the room it smelled as if it was a smokers room. They did not have shampoo in the, had to walk up to the front desk to get. Staff was very friendly and the coffee was good though.

I have spent thousands of nights at thousands of hotels and motels around the world, and this was without question the worst experience I have ever had. It was so bad, I left early and went to another motel across the street even though I was not able to get a refund. The room was filthy and stunk. The bed was filthy and had cigarette burns all over it (non-​smoking room). The room smelled. There was mildew on the ceiling and walls of the bathroom. The towels were very thin and worn, and there weren’t enough of them. The glasses in the cabinets were dirty. The carpet was horrible. The room was noisy. Did I mention the smell? When I asked the front desk to have housekeeping come by, they said they would have to charge me extra.
Let me re-​phrase that: THEY WANTED TO CHARGE ME EXTRA FOR A CLEAN ROOM!
Do yourself a favor and stay at one of the other, very close, inexpensive motels/​hotels, even if you have to pay a few dollars extra per night. It’s worth it.

Stayed here not once but twice on a roadtrip this past week– got a great deal on
for our first night on the road, and was impressed enough to try (and succeed) at booking again at the same rate a few days later. Even somehow managed to get the same room!
GPS had a little bit of confusion locating the place– told us we’d arrived when we were in front of the sidestreet rather than telling us to turn, but other than that, our stay was hassle-​free.
One bedroom unit has a small kitchenette with coffee maker, sink, two burner stove and mini fridge, which was more than sufficient for what we needed, and the shower actually had hot water when we wanted to take a shower.
Only downside was that on both visits, there were two soaps in the room but no shampoo? Called down the first night and was able to pick some up from the front desk, but the second night we asked upon check in and were told that they were out and it isn’t even something they usually provide– which is odd beyond belief. If you can stock bar soap, why not 2-​in-​1 shampoo? A little bizarre.
Check out was a surprisingly late 11am, which was nice to sleep in on our return trip. If you drive around the area a little further down Yale it seems to get a little shady, but it was safe the whole time we were there.
Definitely worth the price.

We were staying here just as an overnight stopover on the way back to LA. The location was a little out of the way, but we had a rental car so it was OK. The staff was helpful and cordial– I bought the wireless access, but couldn’t login to their system (plus there was a free «linksys» signal nearby), so I asked for a refund and they processed it immediately– no questions asked. The kitchenette was nice, but the sink was a little dirty. Otherwise, the cleanliness of the room is totally fine. One warning: the sign on the 2^nd floor telling you where the room numbers are, LIES! It said «201 – 239 odd numbered rooms» but the hallway curls around the corner and turns into the even numbered rooms.
Anyways, I digress. The motel was fine, location was OK, service was great, and fair price for the services offered.