Enterprise Rent-A-Car

I can’t say enough for the great customer service we received at this Enterprise location. Zach, the manager anticipated my needs and took care of them. When a little miscommunication happened, he made every effort to make up for our inconvenience. From the time I made the reservation, they made me feel at ease, with their assurance that my vacation will be memorable while visiting Santa Fe, Taos and Abiquiu. I was horrified with our parking lot mishap, when I called Zach to report it, he calmly assured me not to worry, he will take care of everything and he did when we returned the car. It was such a pleasure working with with this team. Thanks again, Zach! I will be back!

Me and a group of international students studying at UNM for a semester have used this location frequently. The service has been really great, and the cars have taken us all over the US. Anytime some kind of mix up or mistake happened we were immediately upgraded to a bigger or better car. If you are a returning customer like we were, you will get plenty of good deals, and a very personal service. Can highly recommend.

I arrived by train and called Enterprise once in ABQ. They arrived in 10 minutes to get me. Once at the Lomas office, Grey, helped me out and I was out in less than 15 minutes. I made reservations a month prior and I got a great deal they had … with taxes and fees it was 50 bucks total for rental Fri-​Sun. Thanks Enterprise for assistancing in making my ABQ experience great.

I would give the 120 Lomas Enterprise «0 Stars» if I could. I was trying to get rental vehicle after an ABQ driver ran into me on Eubank and Comanche. My insurance company gave me a reservation number and the phone number to the 120 Lomas Enterprise location. The folks there told me to call another enterprise located at the repair shop. I called that number and no-​one answered. I called the 120 Lomas enterprise back and was disconnected 3 times after waiting on hold. I finally got though and they suggested that perhaps the enterprise location at the repair shop was closed. I asked if I could rent a car from the 120 Lomas Enterprise and they said they had no cars available and were getting ready to close at 2pm (it was 11:45am at the time I called). I asked if I could rent through the enterprise at the Airport and they said they could not do that. I asked if they could check availability at other non-​airport locations in ABQ and they suggested I call around myself. I called the enterprise corporate number for assistance and they sent me back to the manager at the 120 Lomas store who again suggested I call another enterprise location in ABQ. I finally got a hold of someone on the 9433 Lomas location who told they had a car and to stop by. When I arrived they told me they had no cars. Fortunately, the manager at the 9433 Lomas store finally hooked me up with a mini van. This experience was frustrating to say the least. Don’t believe the enterprise hold message that says that «We are a family owned business and treat customers the right way.»

I come in to Albuquerque on the Amtrak. Used to rent my cars at the airport until I found this wonderful place. I walked in to this place and was treated wonderfully. Everything was explained patiently. Everyone had a smile and we joked around and had a good time. When I dropped the car off I was graciously driven to the train station. I am returning in March and will definitely rent my car there.

I needed a car fast when our car needed major repair. The Enterprise crew at the Lomas location delivered. Good price and great service. Just what I needed.

They never have enough people working at this branch. Pick ups general take an hour to happen and check in takes similar length of time. I would plan on an hour to an hour and half to pick up a car at this location. Today when I was asked a about the service I mentioned the issues of getting picked up in under 45 minutes and the branch manager processed to argue with me that the pick up is a courtesy and I should be happy whenever it gets there.

Great and friendly service. No hard sell on the insurance extras or anything else. Picked us up at the Albuquerque Amtrak station and dropped us off there. Competent in everything. Clean if small waiting area. Note their hours because if you arrive when they are closed, you are SOL. The car they gave us was a Kia Optima. An upgrade from our request which was fine. But the car itself had a very strange passenger side chair. Very low. We ended up using a pillow so that my wife could look out. Not Enterprise’s fault and we probably would have exchanged it if it was a big problem. Highly recommended. Especially if you’re traveling by train.

These employees could not have been more professional. They are POSITIVE, energetic and patient. They were extremely busy and still managed to offer a smile and a kind word. I would hire these people in a heart beat! Rudy and Alex especially deserve accolades for their awesome job performances!

I came to Albuquerque by train, and the location here was very convenient. Yes, they picked us up. The check out and check-​in processes were quite painless, as was the weekly rental charge. And the folks there were really nice! Helpful, too. Thanks, y’all.

The location at 120 Lomas in Albuquerque was great, until we returned the car. They now claim there are «dents» in the roof (apparently this is a common shakedown at car rental companies — damage claims on the roof or undercarriage, where nobody looks during the pre-​rental inspection). The photo they provided shows what appear to be pockmarks on the roof, highlighted by dust after we spent 10 days in the desert. Even if their employee had included the roof in the pre-​rental walk around inspection (she did not, no mention was made of it), we probably wouldn’t have noticed the pock marks on a clean car. The weather in NM was extremely mild during our visit (no hailstorms, barely any rain) so we know these pockmarks are not our responsibility. Julio at Enterprise said they are filing a claim and sending the car to the body shop for repair. It makes us wonder if this is punishment for not paying $ 20/​day for their extra insurance. Over our 10-​day trip that would have gotten them another $ 200.

If you ever rent from them make sure you no problems with your credit card because they make you wait 24 hours before they can run it again.

Great service with Zack. Thank you lots. When I arrived from ABQ airport I was with altitude sickness. I was able to get to Urgent Care in Santa Fe with the Chrysler 2000. The trip to Santa Fe, Taos and Albuquerque was wonderful. Carolyn Maynard

On 29^th of March I did a reservation on a car from Thursday (04/​02/​2015) around noon to Monday and it was a disaster. First of all, I called the company for a pickup service from my home. A guy named Julio Raminez told me on the phone that there is no car available before 5 pm and that it was my mistake and I chose the wrong time. I’m more than sure that I did the reservation for noon because we wanted to leave Albuquerque around 2 pm to head towards the Grand Canyon, but I had no other option than accepting it. Furthermore, Julio told us that we will be picked up at 4:45 pm. The pick-​up-​service was 40(!) minutes late, though. At least he called me again to inform me about it. But the time went by more and more. At the end we had to forget about leaving that day even if we already had paid for the night in the hotel, where we didn’t get the money back.
At around 5:45 pm we finally reached the Enterprise location and the nightmare went on. I didn’t get the car because my driver’s license got stolen, even if I had the police report with me and my friend had a valid driver’s license. Moreover, I rented a car with exactly the same documents on March 29^th for one day and I had asked again, just to make sure that I will get it, when I rented the car for the weekend we are talking about. So I was standing there, already more than 4 hours later than expected, without a car at all. I was really upset and desperate about it and left. For me, it is outrageous that they were not able to tell me at the time I did the reservation and that they do one reservation with the police report and cancel the other! Is this really the sense of the company’s policy?
This is still not the entire story. Back home I had to talk to the other people of our trip that we had no car anymore. It was already pretty late and we had to leave at least early the next morning, even if everyone’s motivation was down in the meantime. So we decided to go back to your company the next morning with the other friends and their driver’s licenses. And, what a surprise, Julio Raminez was there again. My Spanish friends went in to ask about a car and what was questionable is, that for the actual reservation I had done the price was 168 $ for an ‘Intermediate’ car from Thursday to Monday and now, for even one day less, we should get a Hyunday Velostar for 225 $. Can you give me any explanation for that? I’m sorry but I do not understand it. At the end, we compromised on 181 $, which is still far too much for regular customers and if I think about your advertised weekend special I cannot understand this price at all. And if that wouldn’t be enough, some German friends got a BETTER car for the same amount of days (3) at the same weekend, insurance included, for 90 $. Can you give me any explanation for that?
And don’t worry I already emailed this to your costumer care, but still I wanted to share my experience with others!

Probably the best car rental experience I have had. Great value, great car, and most importantly, superb customer service. Pleasant, helpful and accommodating staff. I will definitely go back again on my next trip to Albuquerque!

I have used this location about three times a year for the last six years. Enterprise employees are professionally dressed and conduct themselves the same. Always friendly and competant service. I have always received the car I asked for and it is always clean and in perfect working order. They pick me up and return me to the train station each time. And if that’s not reason enough to use them, the prices can’t be beat. This location doesn’t have the expensive airport tax. Highly recommend.

I have had great experiences renting from this Enterprise location on several occasions. I live in ABQ so have only rented when my car is getting fixed or when I recently needed an SUV to take to Santa Fe when it was snowy and friends were in town. The people at this location were amazing! They got me an awesome Tahoe (it was gigantic!) to take to Santa Fe. They let me pick it up early to ensure that I’d get a four wheel drive SUV for my trip before they all disappeared that day. They are always very friendly when picking me up and dropping me off at my home which is nearby. Overall, I’ve had really great experiences with them and will continue using them for all my car rental needs in ABQ.

I rarely rent cars, preferring to use public transport and taxis, but on this trip I wanted a small car so I could get out to the petroglyphs. I had a breeze of a time with Enterprise. There were plenty of people working there, and they didn’t hassle me over anything. It was a very professional experience.

Just read Steve W’s review. Our experience couldn’t have been more different. The rental car was essentially new with about 2000 miles. The staff was friendly and helpful. Check-​in was a breeze as was the checking out process. No problems were encountered.

When we wanted to return our compact size car, I noticed that they charged us for couple of insurances I didn’t want them and also charged us for underage fee to add an another driver, we both are older than 25! After we noticed them about these fees, she told us that she waives those for us and then recalculate all expenses again, guess what she recalculate them like 12 $ more than what it actually was, so, we had to bring a calculator to show her that she summed them wrongly!
Just want to tell you if you are going to rent a car from this location be careful about conditions and calculate every single expenses by yourself to make sure you pay the right price.
I hope I could report it to enterprise since it is the second time this location makes these kind of difficulties for us.