Embassy Suites By Hilton Albuquerque Hotel & Spa

Hotel was nice and clean with good amenities and plenty of space. However, I had two major problems during and after my stay. First upon check in (and completing the online check in), my room wasn’t made available until around 5pm! Check in at the hotel is schedule for 3pm and I was in Albuquerque for a meeting, which began shortly after 5pm and getting into my room really put me in a bind. In addition to this, several other colleagues of mine who arrived after I did did not get into their rooms until after 6pm! This is unacceptable, and the hotel made no attempts to correct the problem, other than a simple «I’m sorry». Second, after returning home I noticed I was charged an extra $ 7.50 for a bottle of water I didn’t use. I called and informed the staff immediately upon noticing this to get the charge removed and I was informed it would be taken care of. However, a week later the charge remained, so I called again and was given the same response. This morning the charge is still on my card, so I finally decided to dispute the charge with my credit card company and turn the process over to them. Due to the effort it’s taken to reverse an incorrect $ 7 charge, I can only imagine if the room charge would’ve been incorrect! Therefore, I would strongly recommend avoiding this hotel.

I stay here often and love the breakfast and service of the hotel. The hotel has a basic gym and pool that you can use.
The breakfast offers eggs and pancakes made to order. The buffet line has scrambled eggs, French toast and potatoes. Also available are bagels, muffins and toast along with coffee and tea.

After waking up at 3 am in Boston for my flight into Albuquerque, I headed to the Embassy Suites thinking there was a slim possibility I could check into my room before 11. I got there and they said they had no available rooms and when I returned again after some sight seeing at around 2 pm they said our room was not ready yet but would be at 3 pm, check-​in time. I was a little annoyed at this point because the receptionists was rude on arrival. He did not offer to keep our bags or anything. We went on a hike and when we returned at around 3:30 we were told our room would not be ready for 35 – 45 minutes because of the early check-​ins and late check-​outs, but we were not offered an early check-​in when we arrived at the hotel hours prior. Angry about this we had drinks at the bar (which we had to pay for) and went back up to the reception desk at 4pm. I was told that our room would not be ready for an hour or more!!! The man at the front desk said that check-​in time was anytime after 3 pm but not guaranteed even though the official website of this hotels says the check-​in time is 3 pm. After a lot of complaining they somehow immediately found a room exactly like the one I had booked. Why was this room not offered to me earlier? They then tried to charge me over $ 300 more than the online price had guaranteed I would pay. This is a nice hotel with nice large rooms and amenities but it does not make up for the rude and unhelpful staff. I am paying so much money to stay in this hotel, I should be given respect and a reasonable check in time.

The only saving Grace was Angelo. The first person was so rude I almost left but Angelo to the rescue. Super professional and courteous and customer service driven… rare find. Obvious problems with crime probably location … Needs updates

Worst internet ever. Doesn’t even work in my room. Otherwise not a bad hotel but the wifi was just annoying.

Check in here because I’m working local.
Asked for free upgrade being a diamond member and was told there is a charge to upgrade. Diamonds are supposed to get free upgrades when available.
The front desk help also put me as far from elevator as possible. Gave me standard free internet which is very slow. Also didn’t acknowledge being an honors member. Get better treatment at the Hampton Inn down the road. Suggest you stay there.

This place needs a serious inspection. I changed rooms 3 times. None of the door locks worked. Staff is courteous. TV channels are limited. I would never stay here again.

I stayed here for a conference in February. What a beautiful hotel and perfect place to host 200+ people.
Our family and I enjoy staying at the Embassy Suites for a few reasons. First, we love the free breakfast. Omelets made to order, fresh fruit, homemade pancakes, etc. Second, the complimentary happy hour is legit. Enjoy two free drinks on the house as you wind down for the evening.
This location in particular is super convenient — as it is located near the major highways and is only ten minutes from Old Town, Nob Hill and Downtown. The hotel has great local food recommendations, as well.
The only thing that was slightly a bummer, was the bed situation (and I am being picky). The fold out bed in the couch was not clean. The blankets were dirty and I was afraid to sleep on the sheets. The king bed in the bedroom, also had old sheets with holes. Just something I noticed.
Overall, this was a very comfortable stay and I would stay here again in the future.

The service was great, the property not so much. This location could definitely use an update/​refresh. I was disappointed at the condition of the bathroom in particular. The complimentary breakfast was up to par and the staff were all great so while I won’t necessarily cross this hotel off my list, it wouldn’t necessarily be my first choice either.

I live in Albuquerque where this Embassy Suites is located and this is our official stay cation hotel. It has everything a family could want. Plenty of sleeping room (includes a hide a bed), indoor swimming pool and jacuzzi, managers reception with free alcohol and snacks (for the parents), free breakfast in the morning (with literally everything you could want), premium suites located on the top floor with a free snack machine (the room also has a balcony and amazing views), a gym with all of my fave equipment, beautiful water fountains with an indoor atrium, a Starbucks, a bar open till 11, a restaurant (which I have not been to) and of course free wifi. The only reason for not a 5 star it really needs some renovation and they were in the process of that at our last stay.

One of the better hotels that i have stayed in a while. Beautiful lobby and bars and location. Rooms are a bit dated but huge. And worlds apart from the double tree in down town ABQ. Stay here, dont think it any longer just stay here FLX approved!

I attended a 3-​day conference in August 2015 and it was held at this venue’s conference rooms. I love this place. There is enough space, food is great and the arts décor are in good taste in my opinion. I

I stayed here on 10÷10÷15 for one night and three days later I ended up with a rash of bedbug bites! I’ve never ever experienced this before. I will never return, needless to say!

Okay. Stayed here 4 nights recently for a conference. The actual room I stayed in was fine. No serious problems. Not enough outlets near the bed, air conditioning not cold enough. But no big deal.
The conference services and catering were the worst I have ever experienced in my 25+ years of business travel. Examples:
1. Our group arranged with sales manager months in advance to use DVD players hooked up to hotel TV monitors in rooms with HDMI cables. Get there, told that TVs are locked down and we cannot hook up DVD players. Came close to renting monitors at a cost of $ 5000 to our group but one of our exhibitors figured out a workaround (which even the hotel AV engineer didn’t know how to do).
2. Problems with room booking. Several attendees experienced extremely rude/​snippy «assistance» when calling to make or confirm reservations. Some attendees were not given timely access to the rooms they had been assigned in advance. This wouldn’t matter for most conferences, but for this one in particular exhibitors host attendees in their suites, and suite assignments are arranged with hotel and published in advance. Also, 2 attendees found mold in their rooms, on windows and shower curtains. Was never addressed to their satisfaction.
3. Catering. Worst. Food. Ever. Wow. First lunch was southwest meatloaf; okay, meatloaf could go either way. This was pretty bad but at least it came with a good salad and rolls.
The broccoli served with it looked very tired and overcooked. The «chicken» enchiladas we were served for the second lunch were honestly, no kidding, the nastiest thing I have ever tasted in my life. Looked like cat food. So gross. Also, they brought a gluten-​free colleague a bowl of fruit, and the strawberries had mold on them. No kidding. Mold. Finally, 2 and possibly 3 folks got sick from room service food. As in, food poisoning/​sick all night. I skipped lunch the 3^rd day; i did hear it was an improvement.
So, if you just want to stay there for a vacation or something it’s probably okay. But for a group meeting, give it a pass. Breakfast was usual Embassy Suites, and it was good, but the rest of the food was worse than sub-​par.

I’m torn on this place as there’s many positives but just as many negatives.
So let’s start with the positives; the staff!
–The staff are very friendly and so willing to do whatever it takes to make you comfortable. Including bringing up blankets at midnight because you turned your ac too low.
–The food is delicious; order the steak sandwich from room service! Literally you get a perfectly cooked 5−6oz steak sliced on a ciabatta. Amazing and so filling for $ 17 (+$ 2 room service fee so low for room service).
–the pool; adult only hours from 10p-​12a! Yeah I typed that right, adult only hours. Not that kids are bad but it’s nice to end your day with a quiet soak.
Now the negatives.
–The room doors; heavy and your neighbor will wake you out of a dead sleep they slam so hard. Now granted slammed mine by accident when I first got into my room and loudly apologized to whomever I may have disturbed. My neighbor for the last two days however, must be deaf or just doesn’t care be cause every freaking time they enter or exit the room, they just let the door slam with full force, startling me and rattling the pictures in the wall. Argh.
–The in room coffee pot; not a Keurig. For those that are not coffee nuts or simple gross out at in room coffee, this isn’t a big deal to you. For those like me, I don’t care if they never wash these things, I need atleast one cup to even figure out how to dress myself. I even brought my own k-​cups/​sugar/​cream but haven’t gotten to use them because they have one of those little makers that takes a teabag size coffee filter.
All-​in-​all this isn’t a bad hotel, there’s a nightly reception with free hors d’œuvre & drinks and free made to order breakfast bar in the morning. The spa here is apparently fantastic as well. I just wish they would put some type of catch on the door and for goodness sakes get those mini keurigs.

Lack of attention to Detail and Rude Reception Staff!
Visited on a Tuesday and then a Thursday while on business.
Front Desk:
The grand entry way is beautiful, with high ceilings and quality décor.
Entering this property certainly makes you feel like you are going to have a spectacular stay.
The staff at the front desk was energetic and professional.
I was quickly greeted, ushered to a kiosk, and checked in to my room.
Accommodations:
Upon checking into my room (a supposed ‘upgrade’ corner suite), i was shocked to see what was waiting for me.
Before i even set my bag down, i realized a translucent creamy colored substance splattered on the table just inside my room.
Finding this disgusting table item, i quickly checked the rest of my room.
I found several cream/​white splotches on the arm of the couch, ripped upholstery on the bottom of the couch, and a very noticeable black colored substance right in the middle of the bathtub.
GROSS!!!
I immediately turned around and went back to the wonderful front desk staff, who promptly called the house keeping manager Debbie over.
Debbie was professional, and asked me to wait while she and her staff resolved the issue.
After three hours i was provided a new STANDARD room instead of the corner room they had upgraded me to.
The new room was personally cleaned by Debbie, so at least it was sanitary.
Evening Reception:
The evening reception offers several cream-​based dips, a mixture of cubed cheese, tortilla chips and salsa, and potato chips for the cream based sauce.
In addition to these, each night featured one hot appetizer such as flautas.
Alcohol beverages included the standard mixture of well-​brand liquor, house wine, bud lite, and Blue Moon.
A large sign with words «complementary beverages» hangs on the wall next too a juice machine, soda machine, and cooler of milk.
I tried to get milk, but the cooler was locked.
The waitress told me rather rudely that if i wanted milk, i could walk over to the restaurant and buy some.
I was surprised to be treated so poorly at such a quality establishment.
I was also surprised that liquor would be provided at no cost, and despite the sign stating complementary beverages beside the cooler of milk, milk was off limits.
I asked to speak to a manager, Jennifer, who apologized and walked with me over to the milk cooler and asked the waitress to open it and give me some milk.
The waitress did open it, but stated she had been working at that property for 9 years and that is was ridiculous that she had to open this cooler as it was not the policy.
For an employee with 9 years of experience in a job requiring top customer service skills, she was certainly not interested in providing me as the customer any service except lip service.
The interaction with this waitresses and her sour attitude makes me question the management at this property’s ability to evaluate their employees and hold them to Embassy Suites Brand standard of customer satisfaction.
I would certainly not want an employee like that at my establishment for 9 years!
Other:
The property is located just off the interstate, so it is easy to get to/​from.
Parking is ample and free, so that is nice.
Their are several local (non-​chain) restaurants within walking distance, making it easy to enjoy some local flavor during your stay.

Hands down one of the better hotels I’ve stayed at.
From the beginning of our stay to the morning we left, the entire staff was very friendly and helpful.
Room
–spacious
–clean
–friendly housekeeping staff
Overall Hotel
–free parking
–happy hour 5p-​7p
–free breakfast (omelet station)
–location
–friendly staff

Traveling for work. (been here twice for about a4 day stay each time)
Cons:
–Rooms are muggy and humid.
–rooms could be cleaner
–no coffee available early in the morning (I had to get into work at 5a and would have loved some coffee)
— gym needs some love
Pros :
+ free happy hour
+ bfast is amazing (have had it only once tho)
+ room views
+size
+ location rt off of 25
+friendly staff

I would say this was more of a 3.5 star kind of rating. We are fans of Embassy Suites due to the extra space for our kiddos — so we’ve stayed at several of them. This one is pretty similar to the others, which I love that there is a level of consistency. Check in was fast, room was clean and there was ample parking. When we checked in we were told the crib we had pre-​requested was already in the room but it was not. Called and a crib was sent up about 15 – 20 min later. We utilized room service several times and it was pretty efficient (for room service) with our longest wait being about 30 min. The food was decent but nothing to write home about.
My biggest complaint was the housekeeping — we left every day by 10 am but there was a day that our room did not get serviced. The other days it was questionable whether someone had been there — other than the towels had been replaced. Our trash wasn’t emptied which became problematic given we have a kiddo in diapers. Every time we came into the room it felt muggy and smelled muggy. We are pretty tidy and so the housekeeping issue wasn’t enough to ruin our stay but it was an annoyance.
Another annoyance was the laundry situation. Our 22 month old decided to take his blankie into the bath at 8 pm (bed is at 9 pm) so we were in a hurry to get it dry. We looked in the guest services book regarding the laundry situation. They have a «coin operated» laundry — so we headed out to the car to get some quarters and then headed up to the 9^th floor to the laundry only to find out that the machines take tokens. We had to then go back down to the front desk to trade in our quarters for tokens — then back up to the 9^th floor. This was no small feat to do with young kids and it, actually, got me pretty angry. I wished it would have mentioned this nuance in the guest services book.
Anyhoo…
Would we return to THIS Embassy Suites — very likely.

First time stay last weekend –went to show (Wicked) and didn’t want to do 4 hr round trip drive in one day.
— Indoor pool and hottub– one star for the hours! open 5am to 10pm for kids, then ADULT swim 10pm-​midnight– yay!
— proximity to Popejoy was about 5 mons, perfect!
— right near our fave Standard Diner so we got breakfast before leaving town
— easy peasy parking even with 3 (THREE!) weddings onsite that night
— Nice room service folks– very courteous and willing to amend quesa for our veggie daughter
— $ 160 for suite with foldout sofa for the kid — big space, also outside the room there was a nice atrium and onsite restaurant–
things that weren’t perfect:
— the front desk checkin was NOT smooth so hubby voted for one less star– he’s Hilton Honors and wants his props dammit– lol– seriously though that could have been handled a little better, he was ignored for an uncomfortably long time and other people were taken ahead of him even though he’d been waiting longer. but when he finally got up there it went smoothly. so essentially nothing that couldn’t be fixed with some training, the guy was very kind just maybe not experienced in handling some finer details.
–have to pay for wifi :(really?
Still liking this hotel best so far for hotels in ABQ.