Defined Fitness

I love my meatheads gym… but the customer service at this gym sucks… to get signed up was a nightmare and when I wanted to sign my daughter up. They wanted me to bring her birth certificate to show how old she is… I live 18 miles away… it’s a little ridiculous. I understand policy but my daughter is a national level Volleyball player and they wouldn’t even let her check out the place… needless to she doesn’t want anything to do with this place after the way she was treated.

Yes, this is my gym. It’s my place to «get it all out» after a long day at work, lose count of the my laps in the pool, and peek through the classroom window at the BodyPump class in a state of pure befuddlement. It’s also my place to shamelessly watch Food Network shows while cranking out the miles on the treadmill (seriously, no shame here).
Many folks have high expectations for gyms — I don’t. I’m that gal that comes in, does her workout, talks to no one, and leaves. I don’t need fancy amenities, spas and massages, deluxe locker room showers, or ten overlapping fitness classes to satisfy every latest trend. I need equipment that works at a reasonable price. Defined delivers on these simple needs.
Yes, the roof leaks in a few spots during a downpour (how often does that happen in ABQ and do you really have to stand in that square foot of the massive gym?). Yes, it gets busy at «gym rush hour» (it’s a gym after all). But my wallet doesn’t cry each month when it comes time to pay dues and I have access to the equipment I need. I’m a believer in simplicity and functionality. I can count on Defined for that.

Howdy folks, it’s the traveling gym rat again. And today? I’m giving my review of Defined Fitness.
If you go there for the equipment ALONE. The one on McLeod is okay, and smaller/​less spacious than the one on Juan Tabo.
The only problem i have is the gym members in New Mexico in general, staring when they see someone that doesn’t exactly «fit the mold». I’m not talking steroids, we’re just talking someone who is extremely fit, doesn’t talk to anyone, comes in, does their work out and leaves. To them? It’s unusual and in their opinion — rude.
Then the ones who aren’t that serious about THEIR workout will come over and start trying to talk to you about YOUR workout. You can be wearing ear buds, STOP signs, and WOMAN AT WORK T-​shirts and these folks STILL come after you. If you walk away from them, or give them signals to leave you alone? They get pissed off and go find someone else to commiserate about how rude you are.
I can take this on certain days. But there are times, it just gets to the point you just have to say something. I work with people all day/​night — and the last thing i’m interested in doing is interacting with a loquacious bi-​ped on my personal time.
One older lady kept staring at me in the locker room, i got fed up, put her in check — and told her it was rude and she should stop? She didn’t, she kept staring — then approached saying: «You know, i watch you when you’re working out, and…» Sorry folks, that creeped me the hell out, I lost it, cussed her out, and went into a bathroom stall to finish getting dressed — and what was even worse, she followed me while talking until i slammed the door in her face — and locked it. She stood in front of the stall, made a sound of disgust and finally left.
In her eyes? I’m the one that’s «out of line».
Sorry, but remember this is a small town, and folks in these gyms are not used to the more «serious» types. I’ve not only encountered this silliness in Defined Fitness — but Santa Fe Spa, as well.
Actually Santa Fe Spa is probably even worse and is the most over-​rated high-​priced gym with some pretty sleazy clientele, as well as front desk folks.
Though the front desk folks aren’t the brightest bulbs on the christmas tree at Defined Fitness, i have to give them credit for at least «trying» to be professional — not like some of those front desk fools at Santa Fe Spa. Unfortunately, they didn’t like my review about a strange incident i had there — so they not only had Unilocal get that review deleted — but they banned my other account that it was posted under as well. Must have been one of Unilocal paying customers at the time? Don’t know and don’t care. The review i gave them under THIS account is under their «not recommended» reviews, and pretty toned-​down actually.
So there you have it folks, thanks for reading my post on McLeod Defined Fitness.

Defined is an awesome place for the gym-​goer wants to get serious about exercise, but doesn’t want to pay an arm and a leg for it.
They have all of the workout equipment you’ll need, from cardio to free weights, along with a great deal of classes daily. The gym is kept pretty clean and the locker rooms as well. (But you might want to fix the roof, guys…) They also have personal training as well, for an extra amount charged per session. And best of all, its all local! Check them out.

Nothing against the individuals that work at this gym, but Defined has really gone downhill the last few years. Ever since they inked their deal with Presbyterian, giving the masses free gym memberships, this place has gone from bad, to ridiculous. If you even approach this place between the hours of 4 and 6, it’s at 80% humidity from the mass of people exercising. You’re literally breathing in other people’s sweat. It’s time for defined to remodel some of their other locations instead of leaving the Juan Tabo location as the one bright, shining beacon in an otherwise mediocre collection of gyms that are too busy, aging, that feel like they’re in perpetual need of disinfection.
PS– I saw one reviewer say DF was «short on amenities». Total understatement. There are no *towels*, because, according to one person, «too many people stole them», which, I’m not sure reflects more poorly on the gym or New Mexico. I’m currently counting the days until they take down the paper towel dispensers and tell people to wipe down the equipment with their T-​Shirt.

Instead of exceeding my expectations or considering the VERY SERIOUS CONSEQUENCES for his politically correct & argumentative attitude, «JOE», a.m. shift, (see photo) caused me to reroute to a competitor, Planet Fitness, and leave with a VERY BAD taste. Sadly, Defined Fitness & EVERY member & guest (a prospective member) DESERVE BETTER from front line employees who KNOW & underSTAND the value of customer service & what happens when their VERY RUDE just to one guest. What happens?
«THE LO$$ of NO LE$$ THAN 250 REFERRALS/​PROSPECTIVE MEMBERS. THIS IS MULTIPLIED VIA SOCIAL NETWORKS.» WOW!
«EVERY FRONTLINE EMPLOYEE or NOT, „MUST“ KNOW & underSTAND THIS TRUTH.»

The classes I have taken here are great, and there is plenty of fitness equipment. The staff are very friendly, too. Overall a pretty good gym to be a member of.

First off, I was a defined fitness member for 10 years. This gym has everything you need for a great workout. The selection itself of machines (both cardio and weightlifting), the free classes they offer just cant be matched. You cant beat the price for the quality of the machines, and atmosphere. Yes there are a lot of meat heads here but i find that to be a good thing, helps with motivation and education i guess. The locker rooms are always clean, the pool area and classrooms seem to be in great working order and the daycare center seems to be well run. The only downside is that it gets REALLY busy from about 4−7p on weekdays (mon and weds are the worst). I moved out of state recently and i really do miss this gym.

If it’s your first time here, note that the entrance is near the main road. I wrongly assumed it would be by the parking lot. I’m in from out of town and day passes are $ 10 (and I think they said $ 35 for a week?) Not a bad gym to go to if you’re on the road, they have all the equipment you need to get the job done. I don’t like how everything is open though, everyone doing cardio is literally watching you lift weights. Also this place is PACKED after 4pm. Good luck finding a spot to lift in front of a mirror. Meathead to meathead, I don’t mind the bros. If that’s intimidating to you, go to another gym.

I really like this gym. Sure, it’s got a bit of a meathead vibe (and I say this as an affirmed non-​meathead) but there are a lot of good things to be said. The women’s showers/​locker room facilities are large and clean, the classes have good instructors and aren’t too full (although I would love some later in the evening and/​or more early morning spin classes) they have a ton of cardio machines, almost all with TVs, and very good hours. Not to mention, their rates are reasonable (around $ 40/​mo) and there’s no contract. Overall, I think it’s a good value, as I’m there 3 – 4 times a week for spin at least, and individual classes would cost far more than my monthly membership fees.

Overall, the facility will meet most people’s needs quite well but was a little shy on the amenities side. Here’s what’s good and not so good.
THE GOOD
— Newer, quality equipment
— Spacious workout and break-​out rooms
— Up to two hours complimentary daycare (VERY NICE!)
COULD IMPROVE
— This showers have poor water pressure
— Th club doesn’t provide any shampoo, body wash, or other toiletries. This is a misstep for any club. Anything the club can provide more economically than its members, it should. (In fact, some items that may cost the club more to provide than its members should be if the value to the members is sufficient for them to pay for it (e.g., shower towels).
— The lockers are very small. I had a hard time getting my small gym bag in and out and my dress shirt was so wrinkled after my morning workout, I went to work looking like I slept in my shirt (only a slight exaggeration).
— Customer service was mixed. Generally the CSRs were great. However, I wanted to cancel my membership and had to go through the process three times for it actually cancel. Two messages to the corporate office to check the status of my request were completely disregarded and the third was only responded to after I resolved the issue on my own by going back to the gym to verify in person my request was processed.

I used to go to the open gym, but the location didn’t work out for me. So a few weeks ago we signed up here. Tons of fitness equipment, free classes, aquatics classes, lap pool, the works. It’s about $ 75/​mo for my husband and I, whereas our last gym was around $ 45/​mo. Totally worth it. It’s open from 4:30-midnight during the week which accommodates most people well. While it can be a little intimidating (there are some hulking bodybuilders here… no joke) I haven’t felt judged or anything, and as an obese red-​faced sweaty huff-​and-​puff kind of girl, that’s saying something. We are pretty happy with our switch. This location also seems a lot less packed than the riverside one, and we prefer this one.

I am a fan of Defined Fitness for several reasons mostly because of they don’t have any contracts. They recently upgraded quite a bit of there equipment and another small but major thing is they keep up with the cleaning. They have hand sanitizer and paper towels all throughout the gym. I for the most part can vouch that 90% of the other gyms do not do this. I also like this location due to the fact that it doesn’t get as busy as the Juan Tabo and Mantano locations.

I used to go to the San Mateo location on a regular basis when I lived on that side of town, but now I mostly go to Riverside. This being said, it’s my second favorite location. I like the setup of the place and the classes are good.

Seems like a nice place. Its facilities are not as nice as Sports & Wellness, but the price is much lower as well and the equipment gets the job done. Once I try the aquatics I’ll throw in another review.
Other Pros:
Free Child Care
Olympic Platform with bumper plates in the back
Free Classes
Not too crowded
People are good about replacing weights and generally polite
Cons:
Most of the equipment could use an upgrade
If Sports and Wellness was the standard for locker rooms, Defined would get about a C.

3 stars for overall experience. A 4 star facility, one of the better gyms in ABQ: just beware of their policy and lack of communication regarding locker rentals.
Military, Fire, EMS, Police, and student discount on monthly fees and the one time membership fee.
Excellent and adequate equipment.
People here tend to be polite and return their weights to the correct spot.
Month to month billing.
They have a daycare service, which is awesome for parents. Just don’t drop off Junior and head over to the Palms Strip club– you will get caught.
Don’t even bother coming here on a weekday around 5 PM, unless you desire frustration.
Plenty of good looking people working out and senior citizens «rehabbing.»
These jerks cut off the lock on my locker and threw away all of my workout gear when my locker rental expired. I honestly forgot about renewing my locker. They didn’t call me or e-​mail me to make me aware of this situation. I haven’t been back since and this lack of common courtesy prompted me to join Planet Fitness, which is $ 11 a month.

Have had a few poor service experiences with their staff over the years. I think they have gotten so big that they take their members for granted. I originally gave them 2 stars but bumped it to 3 because they do have the best equipment/​facilities to membership rate ratio in town. Good value in that regard, just too crowded and poor service.

i love this gym

The place is clean and the equipment well maintianed. The weekend hours aren’t the best; they open too late and close way too early, but the mon-​thurs hours are great.

I bought a 2 week pass for $ 40. The gym is nice, The people here are in a great shape. Weights are returned, people are nice, its clean.