Critter Control

We are VERY disappointed in the lack of service and professionalism of the Critter Control team.
Not once, but twice, we took off time from work to be here for the service and both times no one showed. It is a bad precedence to set with a customer that had been using the service for five years and just signed up for the maintenance service plan.
Not only did the service not get performed but both times we called about the time that we could expect the technician and were told that «we were the next house» and that it «should not be long.» After waiting for almost two hours with no call, no one ever came to perform the service.
When I brought this situation to the attention of the company’s main contact, Nancy, and asked that they make it right, I was emailed a response that they were sorry of for the inconvenience. As far as I am concerned, they don’t care about their customers and I will take my business to another company that does. Incredibly bad customer service.

A great, professional service. Everyone I’ve worked with at critter control has been good, with Ron deserving a special mention. They arrived on time, checked everything throroughly, provided a reasonable estimate, did the work as they said, and solved the problem. Recommended.