Broadstone Towne Center

My windshield was cracked, so I got it fixed and got back after the office was closed, and that night they towed my car from a spot i pay $ 25 per month for, because i didnt have a sticker; due to, the brand new windshield!!! It cost $ 160 to get my car back and management smirked as they basically told me they could care a less and that a new sticker cost $ 50!!! What?! $ 160 for the wrongful tow, $ 50 for a stooped sticker, and $ 25 per month for the spot! These guys have lied and deceived me at every turn! I APPLIED for a 9 month lease; however, when giving 60 days notice on the 9 month, they said I signed a 1 year lease and in addition to the 60 days i had to pay 2X the rent $ 2600 as penalty! When i asked for them to look at what i applied for, they said a 9 month lease, but it doesn’t matter cause i signed a 1 year lease!!! Wow! Thats what i get for not reading to verify that they weren’t shady scam artist, but i guess I assume people aren’t like that, but these guys definitely are! They’re out to screw u out of your hard earned money any chance they get! I could give u two other examples costing me 346+ but i doubt i can leave a message that long and hopefully ive said enough! Btw my car was dragged out of the spot and i have front wheel drive! I didn’t see it but i saw them do it to someone elses even thou when i confronted them, they claimed they didn’t do it to mine and used «miracle jacks» yeah okay… but u dragged this guys bmw out very nastily and I’m to believe mine was different. Especially when i have marks that i can’t get out of the paint which is a different kind of carelessness! I’m a professional pilot that moves from state to state a lot and I’ve never fell victim to such a horrible, deceitful, greedy, and evil management company!

First off, IF YOU ARE MILITARY TDY to KIRTLAND AFB, DO NOT STAY HERE!
This apartment complex is way over priced for what you get. For example, parking spaces. You do not get a reserved parking spot unless you pay extra per month. This way they can corner you into extra money when it should be a given with the absurd amount of rent they charge! They have more residents then they do parking spaces. So what happens when you come home and no parking is available? Their response, «you could have parked at Buffalo Wild Wings.» Now I’m not sure if BWW knows about this little arrangement or not, but it’s not fair to a paying resident to have to walk off property to get their car. The other option is try your luck at parking in a reserved spot that no one uses and get your car towed and pay $ 150+ in fees. Both options are inconvenient to say the least.
Finally, at first glance, the apartment seems well made and put together. After a couple months the flooring starts coming up, things start breaking and falling apart. And no alcohol allowed near the pool, unlike the same apartment complex north of town. To some that matters, other not so much. Just thought it was worth mentioning.

I’ve been a resident of the grounds that are Broadstone Towne Center since August of 2014. Much like all things in this area of the city it’s classy and a little ghetto, the «Classy Ghetto», if you will?
It’s apartment living for the masses, but they also have the towne homes that are slightly more upscale as they are secluded from the rest. Boasting a gated community which is monitored by management during the day, and semi-​patrolled by security at night.
Broadstone is decent living for students, medical, and military alike. I’m sure there is much more variety, but it’s location is perfect for all of the above. You can even be to Nob Hill in less than ten minutes when the traffic is right.
The staff does their best, and I’ve no complaints with them what so ever. They’ve always dealt with my issues in a timely manner, and have done their best to resolve them within their ability.
But all the good must come with an equal balance, and I have to say it’s really just my neighbors I have the gripe with… Them and their pets… Rather the fact that people don’t care enough about our home to pick up after their companions. Truly it’s the only thing I hate when it comes to living here, because maintenance and the grounds people can’t keep up. In the end it isn’t their responsibility… it’s ours.
But I digress, Broadstone, for your price and location, for your many amenities (two pools, a hot tub, home theare, business center, and onsite gym), and for your above average service. I thank you. Keep on keeping it classy in the ABQ, and know that you’ve earned a valued and appreciative resident.

This place has gone thru several management companies, the current for 2014 being the worse. The folks working on the weekends appear bored and won’t help with resident requests, as though they are being inconvenienced. Their are holes in some of the exterior walls which has been that way for a long time. Ice build up on the uncovered stairs are a true hazard and they refused to spread anything to break up the ice. The manager has lied to me several times regarding issues with the lease. If you live here and have questions outside the lease, get it in writing because they will tell you one thing, then will tell you something entirely different. They just want to get you out of the main office as quick as possible. It took them a month just to renew my lease, which was rather stressful since I went in several times to get the paper work done, but they never had the lease ready. I’ve also had mail held, then lost for some inexplicable reason, I’ve seen sales associates crying at their desks, their is constant garbage along the drives… they no longer have security on site, so you have to call if your neighbor is loud and if you’re lucky they will come that evening, otherwise you just have to complain to the main office during business hours. I’ve complained about people climbing the fences to get into the pool, people have followed cars in to park on site when Buffalo wild wings is too busy.
Overall they are not managed well, they will be very nice to you before signing a lease, but once you do they will treat you like you’re burdening them.