First time was great. Marissa got the color I wanted but like in the other review. price had changed because I asked for a trim, ok but as I came home my husband pointed out that there was dye on my ear and neckline. Hey it happens but at the price I was charged it’d would of been nice to get it cleaned up cuz I’m sure she noticed it before I left. I write this review because after many attempts to get a firm price on a touch up she took days and days to respond which only leads me to think she doesn’t seem to eagar to get back to me or to have a lifetime client. Owell now I search for another, no sweat. Just beware of price change and maybe if you really must go here it’d probably be best to go in… maybe?