Audio Express

The insolent store manager, who is like a temp with a bad attitude, does not understand customer service. Neither he nor his guys can troubleshoot a problem. First of all, I’m a disabled Vet and avoid confrontation as I’m in pain every day. Anyway, my high end Clarion stereo, which they installed 5 years ago, was draining the battery in my Infiniti I30 and these clowns had the car for hours and they finally said, «yep, it’s draining the battery alright.» Then they, the store manager that is, referred me to an electrician! No way. I will attempt to do the job myself. By reading my owners manual I found there’s two 12V pos. wires that are hooked up and one, the red one, needs to be cut as it drains the battery too much. The hard part is accessing the wiring. I found out about this from a friend and I found the exact color wire, etc. from my owners manual/​If this is the solution, they should know about it – they install Clarions and other Double Din Stereos, I also proposed a solution– to use the cig. lighter wire as the 12V source as the cig. lighter does not have 12V once you turn the ignition off – I wouldnt mind losing the convenience of running the stereo with the engine off. It was like talking to a brick wall. How can you install Clarions if you can’t troubleshoot? Two stars I’m being generous. That’s for the nice insides of the place and the other customer rep was decent. The store manager is basically a disrespectful control freak, which means… if it’s not his idea, he’s not listening. But he’s also full of crap. He thinks he knows what he’s talking about, he comes across convincingly, but he’s full of shit. I would guess the actual techs don’t stick around long with him in charge. Coming here was much like a Seinfeld episode. Except this was the Stereo Nazi – «NO stereo for you!!! You are banned from the store!!! Now GO!!!» I will.

Promised a 45 minute wait for installation and cheech was taking it back immediately. well it’s going on close to four hours now. I had to come back and remind them about my car, which was still out front, or else It probably still be sitting there. The manager thought if was funny and gave lots of excuses. At this point thumbs down and very unimpressed with the lack of professionalism. I would never recommend.

Had these guys do a rewire on my 84 mercedes and an amp install. They left wires exposed consoles not put together properly and then I pull my deck out and find out that they didn’t even do the rewire went back got attitude from the store manager james horne until they checked it out then they fixed it but nothing happened to the employee who tried to steal my money and the manager worked in the back prior to his new position so i feel like they are ripping alot of people off do not take ur vehicle here these guys act like they are professionals but they’re just a bunch of dudes in a shop that don’t really give a shit they devalued my car by messing up and interior and if they did this to me they have done it before and will continue to rip people off especially if they know u won’t check their work.

Took my daughters car here for a new radio and speakers. Although I can’t be sure I think we got a good price. One thing for sure was great service. We were in and out quick when we dropped off the car. Better yet it wasn’t to long before we got the call to come pick it up. When we got there they spent as much time as my little girl (she’ll always be a little girl to dad, lol) needed to learn how to work her new sound system. Overall I give the experience 4 Stars.

Worst experience of my life with any business, EVER!!! I don’t even know where to begin. I had an over priced car stereo, (amps, speakers and subwoofers) installed to my vehicle that cost thousands of dollars by Audio Express that has never worked correctly even after 3 visits and 30 hours of work!!! Less than two months later my navigation system no longer works, I can not change radio stations, raise or lower the volume, my passenger window goes up and then comes down. etc. etc. I will never return to Audio Express after I received by email a Lease Agreement that was forged with my signature, fraudulently signing me into a contract for $ 1,471.25. This Lease Agreement was later deleted by the manager Brian. I received multiple threatening phone calls from Audio Express employees claiming I had stole the equipment and they were going to call the police. I said please go ahead so I can sue your asses off. I saved all my receipts and emails with the forged Lease Agreement. I now have to take my vehicle to another car audio shop to have it either repaired or replaced because the incompetent idiots at Audio Express can NOT be trusted. Neither Brian or Scott (the manager from the other Audio Express location in Albuquerque) will return my phone calls anyways. You have been warned!!! Stay as far away as possible. Save yourself the headache. Save yourself some money. Stay away from Audio Express!!!
UPDATE: Several months ago I came across this review I had written and seen there was a response from Audio Express asking that I write to the District Manager Devin so they could «get to the bottom of this». I did send an email to the address provided and I never heard from them. I don’t know why they thought I should be contacting them, it is they who should be contacting me. But regardless, I made the effort and once again Audio Express let me down. They just blew me off

Best and most helpful customer service. Devin Skelton helped me every step of the way. I was worried that replacing my 2001 Subara radio would cost a fortune.
Instead, they gave me a great online deal and I left with Bluetooth for my cell phone and Pandora radio. My old Subaru felt like a brand new car!
They were able to install while I waited and they were so fast, I did not make it to every store nearby. Plenty to do while waiting.
Great experience Devin made the entire time fun. I noticed that all the customer service was really good. Even dealing with multiiple people they efficiently get everyone’s needs taken care of. Just so happy that I found this place.
A hundred dollars cheaper than the place down the street and that didn’t include Bluetooth.
So happy to have a radio again! Thanks eveyrone at Audio Express.

Horrible service!!! No not use if you value your time or money. We had our car windows tinted and the job was unsatisfactory. We took the car back in three different times. Each time we waited around all day for a return phone call that never happened. Each time when we called them, we were told that the tint person didn’t show up. We asked for a refund but were denied because they say they use a third party contractor.

Very competent staff.
They helped me with a new alarm I was having trouble with despite the fact I had bought it somewhere else!
Chuy Martinez and all his staff were phenomenal at customer service.
I will be back when I need some great gear and awesome customer service!