Yellow Cab City of Albany

This morning I had an appointment at 8 a.m. The appointment is 2 or so miles away from my home. At 7:29 a.m. I phoned this cab company who picked up the phone and yelled, «HELLO!» I told them where I was, and where I needed to go.
«ONE-​SIX-​TWO-​TWO 9^th STREET…», he said. He hadn’t been listening. I know this, because he cut me off as I initially told him my address. Again, I told the man on the phone where I lived. «15 minutes,» he told me, and hung up.
Eighteen minutes later I called back to ask if the cab was still coming. He said he would call me right back. 30 seconds later he did, to tell me the cab was 2 minutes away. 5 minutes later I rang this crappy company again.
«Oh no,» the man said when I informed him the taxi still hadn’t arrived. At this time it was less than 10 til 8. I began complaining that I would be late to my appointment because the cab was missing, and that’s when this fine, upstanding business man HUNG UP ON ME. Naturally, I called right back.
This is when he began screaming at me, telling me something about the driver, but I could not understand him. I tried to speak, but was once again hung up on.
In the end I had to cancel my appointment, and because I did not give 48 hours notice it may cost me $ 60.
Never, ever call this company, ever. I don’t care if you accidentally cut your arm off and all the ambulances in the Bay Area are MIA. You’ll die in a pool of your own blood waiting for these losers to do their job. Avoid at all costs. 100% unprofessional and absolutely unreliable.