U-Haul Moving & Storage of Albany

Really rude people. I showed up at 6:58am for a 7:00am reservation I made online and two people yelled at me that they were closed. I left and went to a different location.
Stay away!

Horrible place. Almost negligently dangerous storage facility.
I rented a storage space here for 9 months. When I moved in, there were two MANUALLY operated freight elevators. Shortly thereafter, one went out of service and has been since.
On one occasion, the second elevator stopped working and I was effectively locked out (my space was on the 4^th floor). The manager was unapologetic and refused to take any responsibility for the situation.
The place is a disaster waiting to happen: if the management can’t be bothered to maintain the elevators, there’s a serious risk that something worse than merely locking their customers out will happen.
Clearly, they run this business as a bottom-​of-​the-​barrel investment. They don’t care about customers — once you’re moved in, you’re stuck!
Avoid this place. Don’t support an irresponsible business like I unfortunately did!

I don’t normally post reviews but this place is so terrible it warrants one. I would give this place negative stars if possible. This is about their self storage. My boyfriend and I needed to rent a small storage unit for a month. We called and reserved one. Once there, they tried to charge us for a larger space than reserved. Then, we were told we had to buy a special lock for the door which cost $ 10 plus renters insurance which raised the price considerably. After we paid, we were told someone would meet us outside and show us to the unit. These workers had us pull our car into the garage and then left us. Less than 5 minutes later another worker came over yelling at us to move our car out of the garage, which we did although we did not appreciate getting yelled at for something they told us to do. After we loaded our stuff onto carts, we made our way to the elevator which wasn’t working and there were no stairs nor any workers around to help. I had to walk around back to the store to ask for help. At this point we were frustrated but needed to just deal with it. A week later we tried to use our card to access the unit after business hours, as we had been told we could when we paid the bill. But, of course, it did not work. I called the Uhaul customer service, which thankfully is not associated with this store, and was told our lease did not have 24 hour access meaning we can only access the unit, we overpaid for, during business hours. This whole process has been beyond frustrating and is the tipping point. We will never again use this store. We initially choose Uhaul because they claim to not have any processing fees but after insurance and the lock, storing here is more expensive than other places. Honestly, if you need to store anything, save yourself from the frustration and go somewhere else. This place is THAT BAD.

Wish we had seen the reviews prior to renting from here. We had made reservations weeks prior to our move date for a 17 foot truck. We called the day before to confirm the truck size and pick up time. When my husband arrived at 7 am (as scheduled) they stated they had no reservations for us on file and they didn’t have the right size truck, we had to go with a 15 foot truck. Extremely rude, unprofessional people. Will be calling corporate to complain.

What an awful experience from beginning to end! The rude people work there, the filthy facility, the lack of information when renting! I can go on and on.

Worse company ever– could not get an appointment for a hitch installation after paying on line and making 4 calls. The staff seems like they are drugged or something. The owner is never there.

I am glad I read these reviews. After reading them I decided to call and confirm my 7 a.m. appointment to have a hitch installed. My appointment, made 6 days prior was scheduled for 3 months ago. The hitch was also not in stock. The staff member I spoke with was extremely helpful and I was happy to reschedule for that day at another location. Unilocal!saved me from a very frustrating morning. Thank you.
Update: I went to the other location and Albany never confirmed it. So I wasted my time and my wife’s who was picking me up so I could return to work. I went to the Albany location. Yes, I was angry. However all I got from the manager was the run around and told I could leave my car and pick it up at 7 p.m. or the next morning.

If I could give less stars I would. Each time I have come here the staff are unprofessional and and disorganized. Today I show up and for my 10am truck hitch appointment and they tell me it can’t be done until 12:30 and that my scheduled time was just a «requested time.» They just blew it off like it was no big deal.

If I could give them less than a star I would. This review relates to storage but I can’t imagine it would be any better concerning the truck rental side of the business. The prevalent attitude here is take advantage of people who are going through a tough patch. Service is non existent and if you have a problem that requires the help of management forget it. This is suppose to be a consumer oriented business helping people. It falls miserably short.

Don’t rent a truck from U-​Haul if you want your deposit back. You will not get it back, and they might even lose the details of your entire transaction!

Pure incompetence at this place. Even though I have had horrible service here in the past, I attempted to use them once more — but never again. Called, made an appointment and had appointment confirmed by email. Showed up to drop the car and the reception I received was ridiculous. The guy at the desk immediately told me that they didn’t have the parts and might have them on Wednesday. When I asked why I was confirmed for an appointment, he acted as if it happens all of the time and as if he couldn’t care less. One of the other attendants was riding a U-​HAUL bike around the store while I was there. When I called to inquire as to what happened, I was transferred 3 times and the woman that I finally spoke with said that I should have called the office directly to confirm that the parts were there.

What a nightmare. This is the worst U-​Haul and services ever. You make a reservation days in advanced and the day before they call you to confirm a reservation for a smaller truck that you didnt reserve. We called days in advanced to make the reservation and made sure that it was the 14′ truck that we wanted. The person (she) promised that it was going to be the 14′ truck that we need. The day before, they called us to confirm a reservation for a cargo van. We called the location directly again and she said that they dont have any 14′ trucks available and that they have only the cargo van and that was all they can do for me. How are u going to fit the stuff of a 14′ truck in a cargo van? Impossible. After calling the general uhaul number, I was transferred more than 4 times and they coudnt solve my problem. Uhaul should be getting an award or something like that for worst customer service. What a terrible service.