Sterling Optical

Back in December, I decided to go to this location because it’s where my boyfriend goes, and I had just switched insurance providers. I showed up for my appointment on time and waited about thirty minutes before they saw me. I had brought an old pair of glasses with me and told the optometrist that I didn’t think they were the right prescription because they consistently gave me headaches. He did the exam and confirmed that they were, in fact, the wrong prescription – he said they had corrected for a stigmatism at an incorrect angle, from what I understood. So he wrote my prescription and sent me on out to pick frames.
The girl who helped me there must have been new. I hope it was like her first day. Because I wasted so much goddamn time in this process. She told me every pair of frames would be covered by insurance, which I was quite surprised at. So I take twenty minutes or so to pick out frames – it took so long because she kept randomly bringing over frames that looked nothing like what I wanted. I wanted petite oval frames that were gold colored, and she kept bringing over massive colored plastic Buddy Holly frames. She obviously had no clue. And then, when I bring my frames over to the computer, she looks up my insurance and says, «Oh, they don’t cover these.» Well, you told me everything was covered. She says that CDPHP only covers frames that are under $ 120. I figure that means I just can’t get designer. So ten minutes later I’ve found frames that are pretty close to the designer ones I’d picked out, and I bring THOSE over. Then she says, «Oh, CDPHP doesn’t cover these, only the ones over here.» I thought you said they cover anything under $ 120. Apparently I thought wrong. And she brings me to a section with like eight pairs of frames that are the cheapest, ugliest things ever. I suffer but pick out a pair of gold frames that are a horrible shape for me. Do the whole visual adjustment thing and they take my frames and tell me when to pick up my glasses.
I come back to pick up my glasses, and the optician brings out a pair of glasses in massive, thick, bronze frames. Uh, this was NOT what I selected. They’re bronze and squared off, what I picked (the THIRD time) was gold. I said, «These aren’t my frames.» He says he’ll show me, and he goes to pull up the photos they took from that visual adjustment thing. He looks at the screen for a minute, then kind of walks away and won’t look me in the eye, so I just knew that they had screwed up and he didn’t want to admit it. I’m fuming, but no one will talk to me, so I just leave.
Flash forward maybe four months. My company changed vision providers for the new year. I keep trying to wear these butt-​ugly glasses but they’re giving me constant headaches, even after that initial week-​long time where I expect headaches. The frames are a cheap piece of shit that are constantly needing adjustment. So I go to Empire Vision near where I live and ask for contacts. The optometrist asks about the old glasses and my headaches, and he checks my vision, and then he informs me that Sterling Optical had indeed messed up my prescription. The Sterling Optical optometrist had way overcorrected my vision and that’s why the glasses were giving me headaches. So I get the new prescription from Empire Vision, go through the contact class, and finally have the correct prescription.
So, in the end, NOTHING at Sterling Optical went right. Stay away and find somewhere else.