Sparkle Clean

I have to chime in like everyone else — Sparkling Clean is OK and thats about it. They started off good cleaning everything — including inside the fridge, wiping down the cupboards & even folding the bathroom towels in a very nice hotel-​ish kind of way. But as time progressed, they seemed to get real lax. No longer was the fridge cleaned unless i asked & even then it was never looked as neat as the first time they did it, the cupboards didnt get wiped down, even when asked! I told the cleaning person many times i wanted all the doors/​cupboards wiped down & even told sparkling clean themselves – this was never ever done. By the time i let them go, the cleaning was no more than a very basic «straightening up». When you ask the cleaning girls to do something they nod yes but its clear they do not understand you. When an item in my bathroom came up missing & no one «remembered» anything (one day after it happend) is when i knew it was time to let them go.

The cleaning was throrough and well-​done. I did have the following problem. On the phone I was estimated the job would take 2 hours. When the cleaning ladies arrived and I showed them around and told them what I wanted they confirmed it would take 2 hours. Then, it actually took them 3 hours. Never once while they were cleaning did they try to tell me that it would take longer than expected. They seemed a bit slow to me and just took longer and charged me for it without ever checking in with me if that would be ok. Don’t know if I’ll use them again.

This was THE WORST cleaning service ever! I used them 3 times. They were at least 30 minutes late with the excuse «I can’t find a parking space.» Hello, this is SF! How hard is it to come early? This last time was horrendous. I told them (when they were 45 minutes late and I was late for work) that I just got a puppy and I needed the floors to be immaculate. I said that I didn’t care if they had time to do anything else. Needless to say, they were nowhere near clean. I called and complained to the owner and she came over to check the floors. She claimed that they were cleaned, they just looked dirty because it’s wood. I’m totally serious! To top it off, I took a shower and my eyes started burning, as well as the puppy. I realized later that they cleaned my bathroom with bleach. I JUST said that I had a puppy that licks the floor! The owner didn’t see this as a problem either. This place sucks!

I have to say that Sparkling Clean should clean up its business practices before they clean any more apartments. The girls that came were nice– they did an OK job on my move out cleaning for what they understood they needed to do– the people who booked the service and told me to give my move out list to the girls when they got there need to spend some time with customer service training and not just assume they know what needs doing. The rest is an email I sent to them– after a week plus during which they were waiting for my credit card number only to later figure out they had it all along. (needless to say, with the dissatisfaction and frustration I experienced on the day of the cleaning, I didn’t go out of my way to contact them– I figured they’d find a way to get their money — and THERE I was not disappointed!)
Excerpted from my email:
The ladies were nice, but there were several things on my list provided by the apartment complex that were not done or fully completed that I had to redo (excluding the carpets) — I really think that it put both them and myself in a bad situation because you had told me when I scheduled to go over the list with them, and because they were unable to understand English I could not do so. I would suggest that you institute a policy of having someone get the information beforehand and translate it before they arrive– clearly there are issues with clarity of understanding here– especially since you are having to come back to get the credit card info from me afterward.
I had to spend an additional hour and a half redoing the following:
1. removing black marks from base boards, door jams and kitchen floor
2. lifting the top of the stove to clean under the drip pans
3. had to clean the oven
4. wipe out the broiler pan and the tub because the film from the cleaners have left residue
5. pull pieces of plastic out of the dishwasher — question whether that had been de-​odorized or not
6. Remove hooks and nails
7. I had to remove the magnet they had left for the service as well– had that been left in the apartment, I would have been charged for it.
I’m angry that the management put two young, sweet cleaners into a situation where the customer would be unhappy because they couldn’t read the list I had– especially because I have no issues with whether or not they could speak English– only that someone should have taken that into consideration and, knowing that, taken my list and translated it so they could have done everything they needed to at my place. What the girls understood they needed to do, they did quite well. Unfortunately, that was about half the job… and I didn’t get to pay half the fee.

I have to Totally Disagree with the previous Unilocaler. I had just finished painting my home, so it was in real need of a deep cleaning. They were friendly, punctual, and did an absolutely amazing job. They really pay attention to detail, and were super friendly to my two kitties. I’ve also used them for my business, and I’ve been using them for almost two years now. I’ve never had a bad experience. They give me my time and sanity back,.and this is priceless! Vanessa and her team are all sweethearts. I love Sparkling Clean Service!!!

Update 1÷11÷08:
I am no longer using this service. The work was mediocre to begin with and never got better from there. While they are still very nice, I was not willing to pay $ 130 for an «ok» job. Hell, I could do mediocre for free!
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The staff was great and super nice to my dog. I liked how the owner kept in touch and confirmed my initial appointment via email. The service itself was just ok. My place is clean, and my lazy ass didn’t have to clean it! That was the main objective, so I guess that I should be happy. I would like to see a little more attention to detail. Maybe we can get it dialed in when they start cleaning my place regularly.