Southwest Airlines

I was sorely disappointed by my most recent Southwest experience — here’s why:
1) The stewardesses we had on our flights were very, very rude. As a stewardess, one is in the customer service industry. When someone asks a question, politely, one shouldn’t snap at them.
2) They don’t enforce the order of seating, especially for family and friends. If a group has people in A, B, and C, then they should board in A, B, and C, not A.
3) Military is always offered early seating, but not in my four flights with Southwest.
4) The hugh technical delay I experienced on a Sunday caused me to bump from B5 to C44. Because of a delay on Southwest’s end, I lost my decent seating. If the company has to re-​assign me to different flights, then they should keep or improve my seating number.
Overall, I probably won’t choose Southwest in the future.

I can’t believe they have a non-​refund policy even for medical excuses. I planned this trip in February. I had surgery 5 days prior to my trip. I had an unexpected medical complication; that prevents me from flying until it’s cleared and they won’t refund my purchase. I’m forced to use their services before February of 2016. I’m going to a «customer first» airline.

God I hate this airline.
Sure I paid for business class, which isnt business class. Just gives you a better chance of getting a dinky ass seat in a preferred spot.
It’s a cattle call basically. Rude air waitresses, don’t do this, don’t do that. Blah Blah. United makes these people look ghetto!
Oh and let’s not forget how they lost my luggage, said it woudl be there at 11pm and I got it at 1pm the next afternoon.
Screw you Scuzzwest, I’m back to United

My first time with southwest. I have to admit that their unique boarding system gets passengers on the plane so quick. Our flight scheduled to depart at 1:10pm, boarding started at 12:45pm. We backed off from the gate at 13:08pm. The quickest boarding for a full flight in my life.
Staff both ground and air are very nice and positive attitude.
Anyway I gave 4 stars because the check-​in online is a bit of a work to get ahead in line.

Southwest’s check-​in counter at Albany Airport is an unorganized disaster. The Saturday after Christmas, I brought my daughter to the airport so she could catch her 6:45 am flight back to California and there was an enormous line, While we stood in line waiting to check her bag for over an hour, we realized that there were 2 flights — one that she was on and a later one going to Florida — that were all being checked in simultanesouly. Meanwhile, my daughter and other people on the earlier flight were in danger of missing their flight because Southwest didn’t have the foresight to separate these people out and deal with them first and then deal with all of the families headed to Disney. By the time my daughter got through and got up to security, the line there was huge and the security personnel would not help anyone on her Southwest flight saying it was there problem if they missed their plane. Luckily, some passengers with a heart let them move ahead in line and all 13 of them made it to the plane.
Also, Southwest if you know you have 2 large flights boarding early in the morning the Saturday after Christmas, you should plan to have more than 2 agents checking in baggage.
This isn’t London Heathrow. Two hours ahead of your flight time should be plenty of time for Albany Airport. Southwest, you are absurd.

Always have a great flight with southwest. Was able to go from Albany-​Orlando for under $ 250 per person round trip. Cant really beat that. The planes are always clean, service is excellent, and most planes even now have wifi and free tv :)

What can I say… it’s Southwest. Always on time. Always excellent customer service, never a fee to make changes or cancel a flight and no extra fee for 2 checked bags.

There’s nothing better than this airline. They’re friendly, recognize when there is a problem and try their best to fix it in a timely manor.
LUV these guys and their rapid rewards program is the easiest.

Such a consistent airline! Best customer service in the airport, smooth boarding process and always the top notch seats. After dealing with security this is a wonderful experience on the way out. Thank you for your five star service and standing out in the small airport.