Phoenix Inn Suites

Good value for the money. The hotel is dated and showing signs of wear, but it was nice enough. In addition the free breakfast was adequate.

First there aren’t any upscale hotels in Albany. I’m reviewing this location as a 2 star hotel which is what it is.
The room was clean. We asked for a couple of things which they took care of right away.
They always had our room clean by the early afternoon which was nice. We asked for a couple extra towels which they got for us right away.
When we checked in the clerk was helpful and friendly.
I feel they try hard to make you happy, and we didn’t have any issues.
They have a decient breakfast, and the lady working on 9÷5÷2015 was helpful and again when they were out of OJ she stopped what she was doing and replaced the container in the machine. She was very busy, and it didn’t seem to bother her at all for me to ask for more OJ.
The only down fall is you can hear everything that goes on in the hallway, and you can hear the people above you walking around very clearly.
If I ever come back to Albany I will surely stay here.

The location is great but noisy due to being right off of I5. The room though was not up to Phoenix Inn typical standards. Green gum on the ceiling above our bed was disgusting, found a toy under the bed when I dropped something and found lots of dust bunnies and feathers. Then the sink in our room ran water, not just a drip all night we had to put a towel in the sink so the noise didn’t disrupt our sleep. Reported it to front desk in hopes they’d repair for our second night but nothing was done so had to do the towel thing again. We won’t stay again even though we typically love this hotel chain.

Front desk told me that if i booked through a third party, such as travelocity or
, and they are full that night, they cannot honor what I requested which was a non-​smoking room. 4^th floor — BEWARE — Hallway smells like smoke & our room (404) was a smoking room and it reeked!
1^st front desk woman told me she was SHOCKED that it smelled like smoke & gave me the crank to open my window. After airing it out for 4 hours, we came back to find it STILL stunk horribly.
2^nd front desk woman (later in the evening) said she doesnt know WHY 1^st woman told me that, because «Its a smoking room.» It smelled TERRIBLE! And then told me about the «can’t honor a 3^rd party booking» which seems REALLY bogus and crazy. We packed our things and headed down the road to Corvallis & stayed at a non-​smoking hotel close to campus & Reser Stadium.
Would NOT recommend staying here. Didn’t appreciate the front desk attendants and the flippant shrug of how I booked my stay. I asked, «How am I supposed to know your full for the night? I expect the room I booked is the room I get.» Not the case & their attitude reflects that they don’t care.

Second time staying here and I am thoroughly impressed with the customer service! Theo was professional, helpful and great at his job!
I will def recommend this Hotel to friends and family staying in the area!

Stayed here for a tough mudder with my boyfriend, dad, and brother. The receptionist was incredibly rude. She left us waiting in the front for over five minutes. While we were waiting, someone’s entire payment information was left in front of us — full credit card number, verification number, billing address. This is unacceptable treatment if people’s information. She’s lucky I am not an identity thief.
However, on the flip side, the rooms are great. We had two rooms and each of them had a separate bedroom/​bathroom space and a living area with a mini kitchen (fridge, microwave, and plates/​glasses). Beyond the initial receptionist, we had no problems and enjoyed our stay. I would have easily given four stars if not for that first negative experience.

I don’t know why but this place smells like mouldy cheese. The front desk lady was really rude

Really like are room lot of space for everyone. Beds are very comfy. The breakfast was good plus the pool and hot tub was awesome. The staff are great. We would stay here again. Very clean room and also the hotel is the same way. So please keep up the great job.

Perfect place stay with kids or without. This hotel was easy to find and easy check in and out. The staff extremely friendly. They were polite and interested even when my young children talked to them. The breakfast that is set up was great. Lots to select from, so that even the pickiest 2 year old could find something. The rooms are spacious and safe for kids. The beds were comfy, but a little too high for little leg’s to get on to. :) I would recommend this hotel to anyone.

Not too bad. Front desk staff is awesome.

Very good compared to your typical highway stay. Try to get a room away from the highway. Very clean comfy rooms. A pool and hot tub. Good free breakfast.

We love the Phoenix Inn Suites experience and have stayed in several over the past few years. Our expectation is high and this one did not disappoint. The room was incredibly comfortable, clean and quiet. The staff was friendly and accommodating. The breakfast buffet was good — a step above the continental breakfast that some places offer as it had eggs, pastries to include bagels, fresh fruit, biscuits and gravy, the waffle maker that children seem to love but I can’t get right ever, several cold cereal options and juices/​coffee. We love the fruit infused water that’s right by the entry way — after a hot day it’s so refreshing. It’s the little touches that make this a destination for us in the future.

The king suite was very nice. nice amenities such as microwave, fridge, coffee pot. Rate was very reasonable compared to comparable rooms at more known hotels. I travel a lot and PI is pretty good for the money. Try to find this room in CA or east coast and it would be 3x the money. Breakfast was really good and fresh. WIFI is free and worked really well in our room –no connect issues or throttling I’ve experinienced at other hotels. I would stay there again if I needed to.

This hotel is fine, probably one of the nicer places to stay in Albany. My room was mostly clean, and was large. I did not care for how the room is set up, but there is not a whole lot that can be done about that without a major remodel. There was a wet bar with a coffee pot and a mini fridge in the kitchen area. There is also a desk, a couch, and a coffee table bent on late night leg attacks. The sharp corner on that thing got me every time I went to adjust the thermostat on the window AC/​heat unit. It didn’t matter if the lights were on or off. I’m pretty sure it could move on its own.
As another reviewer said, the front desk does not seem to be manned at night. I couldn’t find anyone when I checked in and had to wait a while. After I did get checked in, neither key to my room worked so I had to head back down to the desk. The clerk was nowhere to be found again then. I couldn’t find her again when I tried to get the WiFi password. The front door is not locked at all which seemed unsafe.
Be sure to check out the sweet Bigfoot hiding the in trees behind the front desk.

I really liked this hotel. The staff was friendly and it was small and cozy… The rooms were clean, wifi worked fine and it was nice. It not as good as it gets as this hotel is WAY understaffed and few issue.
1. They tried to clean my room around 4pm – really 3 floor and you get there after 4pm… That is ridiculous.
2. As I had dogs, I got up at very strange hours such as 1am, 3am, 4am on different days. When I went outside and came back in, they was no one at front desk. One day need something called and no answer. This is fine but wondering about the security.
3. The wake-​up call were at least 10 to 15 min late… each day…
In all those were my issues with this hotel… I would stay here again with no issue.

Like another visitor stated, it’s great place for stop and road trip for family. However, take breakfast elsewhere. It’s not the greatest, even at complimentary rates.

Clean, comfortable highway hotel…

We go to Albany atleast 2 to 3 times a year. This was our first stay at the Phoenix Inn but it will not be our last. It was very clean and the rooms were roomy, comfortable and smelled clean! The breakfast was great, well stocked and a huge variety. The pool/​spa was easily accessible and maintained. It is right off the freeway and even close to Denny’s if you need a meal. The price was reasonable and the quality was nice. I didn’t have much inter action with the staff but the couple I did speak with was very friendly. We will be making the Phoenix Inn our go to hotel in the Albany area on our trips up.

I stay here for 5 days each year when I visit Lebanon and I have to say, out of all the hotels that I have ever stayed in, this is the cleanest and nicest one to stay at. The beds are very comfortable, the breakfast is great, double queen rooms come with a leather-​like couch, Desk, Microwave, Refrigerator, tv with many channels, and so many other great things. Also the swimming pool and spa is always very clean and nice. I also have no problem staying here and driving all the way to Lebanon and back each day because this is probably the nicest hotel around for miles!

Stayed there on Saturday night for close to home getaway place that had a jacuzzi tub. King suite was clean, bed was comfy, tub was clean and felt wonderful. Room rate was reasonable for a suite with jacuzzi.
Negatives were that they really need to add some sound-​proofing to the rooms facing the freeway and to keep from hearing kids jumping up and down on the floors above and playing in the stairways from being heard… especially annoying at 6:30am. If they’d had responsible parents I might have not been too bothered by the freeway noise but there’s room for improvement.