Murphy Overhead Doors

Terrible service and very unprofessional. Was sold into something I didn’t want but felt pressured into buying and my garage door is still not opening right!
Update– I was just charged for the guy to come back out and fix something that the company didn’t install properly in the first place and its still not working right!
I had another contractor from another company come out today and, wouldn’t ya know it, he fixed my garage door! He charged me a quarter of the price (85 to fix door) that I paid Murphy’s. Don’t waste ur money.

I would not recommend this company at all. First they charge a ransom for their work. My bill was $ 600 just for the labor portion for 1.5 hrs or work. Second when I wanted them to come back and check a portion of the work they did where I had a concern they refused without charging me again. Needless to say I did not have them come back. So unless you have a few aspirin on hand for the headache this company causes I advise you go to another company.

Our garage door had malfunctioned and not risen all the way. That meant the top of our vehicle hit the door while backing out. Don’t know if the little wheel on the door that was now out of its track was the result of the impact, or what had caused the door to malfunction in the first place. I was able to remount the wheel back in its track after disassembling a part and reassembling that unit. But the door was now not closing properly or quietly.
I called Murphy Overhead Doors the next morning, explained the problem, and the receptionist said they could have someone come to the house possibly that day between noon and 4, but definitely the next day between noon and 4. With that I assumed, if I was lucky, I’d hear from them much later that afternoon or more likely the next day.
At about 12:15 on the day of my call they called me to let me know they would be able to have someone at the house today. Five minutes later their truck pulled into my driveway.
The technician assessed the damage and looked for a date of manufacture on the door. Upon seeing that the door was about 12 years old he advised me that I would not want to replace the lower panel which he showed me had split on the edge from the impact. He said «IF» I could still purchase a replacement from the manufacturer, it would likely cost me half as much as replacing the entire garage door.
With that, he came up with a plan to put a bolt through where the door had split, and tighten the section back together. He then lubricated all the tracks, wheels, and section edges. The door now operates normally again and the bolt is hidden from view. Excellent job!
I received a bill in the mail the next day for $ 95 plus tax. I think this was a very reasonable price to pay for fast, friendly service, good workmanship, and useful advice. I highly recommend them for these reasons.

We have used this company over the years for various garage door repairs and the service has always been great! The technicians are professional and have always fixed the problem.
Lately, however, we’ve been getting terrible customer service on the front end — the office staff is too busy to take our phone calls and rude when we try to find out why it’s taking so long for a part to come in. The person who answers the phone needs some serious customer service training!
The actual service part where the guy comes out to fix the broken door is awesome, but it’s tough getting past the poor attitude and unhelpful behavior of the person on the phone at the other end when I call. Sadly, we will be taking our business elsewhere from now on, since multiple complaints have failed to resolve this issue.

This company was great.
My garage door was broken. It seemed like a simple enough repair, but I’m not handy at all. And that’s an understatement. So I thought I’d get a handyman to come by and do the repair. He came and looked it over, said he could do it, and then another job ran long.
Now I was getting impatient, so I decide to bite the bullet and call in a garage door professional. I was a bit apprehensive about taking a shot in the dark on a company I knew nothing about.
But this company was great. I called in the morning. They said they could have someone over between noon and 4pm. A repairman came over around 2:30. He was very nice and didn’t mind that young master Daniel B. wanted to watch him use tools.
Not only did he fix what was broken, but he identified a problem that was hidden to me, which was the cause of the problem in the first place.
The bill has yet to come, and we’ll see how the repair holds up. But I trust everything will be as expected. I think he said the bill should be in the ballpark of $ 125. In the grand scheme of home repair, I feel like I got off easy. Whew.