LL Bean

CLEAN STORE! Great customer service and so many options!!! Love all their winter gear right now too!

Excellent, high-​quality products, prices are high but justified by the overall above-​average quality of their merchandise. Customer service is fast and efficient. No hassels on warranty returns and exchanges. Good fishing gear. Staff are polite and knowledgeable. No complaints, worth the trip if you’re in the market for good quality sporting-​oriented clothing and equipment.

Walking in from the parking lot on the Wolf Road side, you are greeted by the dispaly of backpacks and a customer service desk on your left. Frequently walking towards that area are store personnel to guide you where you need to go. In the middle of the store is a neat fish tank.
My daughter’s back-​packs for school have come from here for most of the past six or so years. We like the fact that if something we don’t like with them or get tired of them we can return them no questions asked and get new a new one. Staff has always been helpful to us.
Even when there are long lines, we can get in and out relatively quickly. Cashier’s are always helpful, smiling and greeting all customers.
There are display areas for almost all members of your family. (I haven’t been able to find something for cats.)
Clothing areas are very well thought out, with room for people to move around in without bumping into one another also.

I think I like shopping here a lot more than going to Bean’s catalogs and website. A lot of that is because I shop LL Bean primarily for clothing, and they have a LOT of men’s clothing here. And I like it to be hands-​on. I like feeling how thick the flannel shirts, T-​shirts, and turtlenecks are, and of course being able to try on the pants. They haven’t perfected any way to do that over the Internet yet as far as I know.
Something else this store appears to have versus other Bean stores — sanity. Have you ever tried shopping at, for example, the LL Bean store in Burlington, MA, during the holidays? It’s almost like this store pipes in zen or something.
The one thing the catalogs have that the store does not yet have is golden and Labrador retrievers, which of course make everything around them much more desirable.

When ever I go home to Niskayuna I make it my mission to stop in at LL Bean and I always leave with more than one thing.

Very big L.L. Bean. They have everything from casual clothing to hiking, swimming, biking and camping stuff. They have kayaks, bicycles and camping gear as well.

I just tried to redeem a gift card I got for Christmas. I could use another flannel shirt. I ordered the shirt, and my confirmation showed the shirt on back order until June 1. That’s 2 ½ months. It’s a shirt. Not an F-​16. I won’t be needing a flannel shirt in June. This has been my only experience with LL Bean. Definitely not impressed.

Wow. this LL Cool Beans is so big they actually have a small section devoted to camping gear tucked in the massive apparel departments. Such is the fate of the outdoor equipment store in the 21^st century; I saw for instance they’ve added XXL sizes with stretch waistbands in some pants, which is a pretty typical need for your average woodsman/​hiker/​trailblazer. To be fair this is truly a common problem with these stores now, no matter what the brand. And LL Bean has always stood a bit apart in the active-​wear apparel line for having good craftsmanship and a reasonable set of choices without too precious styling.
I haven’t detected much in the way of sales here, and in particular I don’t see a big difference in prices from the catalogs. This reduces the retail store to a try-​before-​buy role, assuming they have what you want in stock. In general I’ve found more discounted items from LL Bean on-​line. But one does enjoy browsing.
Special holiday note: they have created two giant «hat christmas trees» that must truly be seen; they look like blurry pictures of Bigfoot, come to life.

I was actually pretty upset when I went to this camping store and the staff there didn’t even know what a MRE (Meal Ready to Eat) is. Other then that I found a lot of nice stuff in there, though I am not a big fan of the clothing myself a lot of people seem to like it and the staff is very knowledgeable about the products they do carry in the store.

One of the few and only LL Bean stores that I’ve ever been to, this place is humongous. I was quite amazed when i saw this store. It’s got a campers store-​load of goodies, from driving gloves, to winter gloves, to (mummy-type)sleeping bags to regular sleeping bags, to God-​knows, you name it. if it’s displayed in an LL Bean catalog, try this place.
For faster service at the register, sign up online beforehand, as they’ll connect your online account to the register account for faster checkout (by phone number) so you not only get your items at a reasonable price, but also some coupons on occasion, that are automatically awarded to your
account.
IT’s not very often, that I have ever found an LLBean shop, and now that there is one in a mall that is 50 miles from my house, is just beyond my wildest dreams, lovely. If I was an avid camper (which I’m not) I’d commonly use this place. However, for the amount of times I use them (I use them for other things), it’s well-​worth it. Quality is well beyond sturdily built. Most of their items (with the exception of a few) are built with a Therma-​Check fleece inner-​lining. Some gloves even have better gripped padding on the outside.
Nice and warm for the wearer on the inside, these items sure do protect the person they are intended for. A sure bet I’ll return once again, when I have a wife (and maybe kids). Your empire is sure to shine once more… Keep up the good work, and keep building these places (5 stars isn’t an accurate rating of this place (but 7 or 8 stars are)!
Even if you bought your items online and need to return them (you can also return these items at this store) without a problem, thereby the account method is nice. The accounts are well syncronized.

LL Bean is the best place to purchase the outdoor gear and winter gear. I love the place.
LL Bean store in Albany has a great location and a very nice ambiance. The customer service is the best in entire albany. Everyone of them is very helpful. I always have a lot of questions before I purchase anything and almost all of my questions are answered all the time. The stuff is the best quality you can find in its category. I first purchased my winter boots from here and fell in love with this place. Since then I have bought my turtle neck, jeans, gloves, down jacket and bicycle. LL Bean stands for its goods and there is always a lifetime guarantee on everything they sell. Now every time if I need anything I look at LL Bean first and if it is not available there I will go somewhere else. Just love the quality.

LL Bean’s high quality merchandise with the option to try before you buy. You can order stuff that you may not like but is too bulky to ship back and if it doesn’t work out, you can return it to the store. I wish they sold more overstocks and slight imperfections, but I am happy to have LL Bean in the neighborhood.

Everything I buy for winter from this point out will surely come from LL Bean.
I got the Maine Warden Parka, and man is it warm. And dry. And breathable.
But when it came time to get my snow boots to go with my snow jacket, the line at the shoe counter was too long. So, I took my boot business elsewhere in the mall. I ended up, with what I thought was a splendid pair of Columbia Sportswear boots.
Skip past the boot rash, past the infection, past the antibiotics and steroids, to the point where I would like very much to return my non-​LL Bean boots. But I’m SOL.
I learned my lesson. The hard way. Wait in the shoe line. Get the 100% satisfaction guarantee.
Plus, they have a map in the store, which is a stunning display of all the nature and lakes that surround Albany. It was the first thing that I have seen that actually makes me feel good about the capital region.