Lassen RV

A few weeks ago I took an elderly friend who was moving out of her home and into an travel trailer out to trailer shop. Because Lassen was the nearest dealership we went their first. What a big mistake that was.
I parked my van in the shade and went into the office to make contact with a sales person. At the first desk you see when walking in there was a man sitting. He didn’t rise when I approached nor did he get up at any point during our interaction. I explained that I was there with a friend, elderly and with limited mobility (also it was in the mid 90’s that day) and that she had specific needs with regards to having a trailer with a walk around bed and a low step over for the shower stall.
The «salesman» couldn’t be bothered to even stand up and walk to the door to point at the trailers he thought might be the best fit. His response was that there were not too many like that and that the new ones are in the front row, used behind them. I made an effort to engage him in more conversation, sort of in the hope that he would get off his duff and at the very least point at specific rigs and say «this one, that one, this other one might fit her needs» but all he could tell me is the new in the front, used behind mantra.
I walked back out to my van and informed my friend that we would not be doing business with Lassen and that we were driving to Junction City. We drove onto the lot at Guaranty and I was met before I ever hit the front door by a very nice young man, Aaron. I explained to him what I had explained to the Lassen guy and the difference couldn’t be more amazing. He loaded us up in one of their golf carts and he and I went in and out of the trailers he felt best fit the bill in terms of size, features, and accessibility for my friend. When we found trailers that seemed suitable we then got my friend to check them out. Aaron was wonderful and I would recommend him to anyone.
BTW my friend purchased a trailer that day. Lassen’s loss, Guaranty’s gain.

It was forty minutes of my life that I’d like back. I felt I was not taken seriously as a customer.
I wandered around the sales lot for fifteen minutes, nobody approached me. I wandered through the sales office, was glanced at, but basically ignored by staff. I wandered around the sales lot again and then back to the office. Finally acknowledged by someone, I explained what I was shopping for and was promptly handed off to someone else. The next person listened, but kept looking over my shoulder beyond me. I got passed to yet another person.
The sales person did not seem to know much about the products he showed me. He was surprised by features of his own inventory.
Not looking me in the eye or really even talking to my face, I got the impression that there was something more interesting for this guy elsewhere. This did not engender any trust or make me feel comfortable doing business with them. After picking up some brouchures, I left.
The next day, I bought my RV at one of their competitors.