Klassic Stone

It’s been 3 weeks since we picked out the stone for our bathroom vanity, Kim was going to pull the piece the next day so we could view and make sure it would fit our needs, When I didn’t hear from her after 3 days I called and left a message for her to contact me, our sink cabinet was delivered and in our living room. Again 3 days and no call from her, I called back and left another message, I waited 2 days and then called the company I got the cabinet from (who referred Klassic stone to me) they then contacted Kim, who said she would pull the piece and get ahold of me 1^st thing at the beginning of the week. Day 3 into the week and we still haven’t heard anything. My contractor is 2 weeks behind with our bathroom because I have no vanity top. We had our first visit 5 weeks ago, my contractor gave them the dimensions 4 weeks ago. Don’t waste your time with this company unless you have months to wait.

After having a good experience with our fireplace hearth, we again went to Klassic Stone for a counter top as part of a main bath renovation. We visited he shop where the salesperson was helpful in identifying pieces of granite that had the pattern and colors we wanted. The stone was cut to the measurements we provided with a ¼ bevel edge, and we requested one of the oval sink bowls they offered.
Klassic Stone delivered and set the counter top, and cut openings for our sink on site. We were very pleased with the workmanship.

I am forced to give this place a star, but trust me, it doesn’t even deserve — 1000 stars. I have never dealt with a worse company than this. I was ultra excited to be giving my business to a family owned business over a big box store, but this place proved to be unethical and extremely shady. I have never met more dishonest people in my life. If it weren’t for the involvement of my lawyer

Terrible experience and customer service. Multiple problems and company repeatedly refuses responsibility. Look elsewhere or you’ll regret it!

This place was great! I shopped around and they had the best pricing by far… Were super easy to work with and went out of their way to help my wife and I find the perfect stone. I would go back there for any future needs without batting an eye!

When I stumbled upon Klassic Stone a few years back, I couldn’t imagine a local family business able to compete with the big stores and big suppliers/​installers of granite, tile, etc. But this place did very well. Competitive, perfectionist, timely, highest quality I’ve seen to date in workmanship, and work ethic. Nice people to do business with just isn’t saying enough. I’ve had them do quite a bit over the years in different places and I must say that they have not disappointed me at all in any area of the job. Prices (cuz I still check) are better than other options in the Capital District. There on-​site personnel are remarkably skilled, knowledgeable, and professionally pleasant and friendly. They have a geographic reach that surprised me. They go everywhere and that’s been helpful as I’ve been able to refer them out to friends and family beyond the Capital District and New York. A «mom and pop» operation and extended family. Go figure… there that good. Tom M

I could write a complete page about all the problems I experienced with this company but to sum it up they ARE THE WORST! If I could do it over I would never use them. One lie after the other and shody work by shady characters. I really don’t understand how they stay in business. There is even a Facebook group called Klassic Stone Scammed Me. Do yourself a favor stay away even if it means paying more money!