Hilton Albany

I stayed in this hotel twice in the last year. Once for a wedding and another time for a work event. The staff does a good job here. The rooms are clean and decorated nicely in minimalist style. The breakfast is good and there is parking in a garage adjacent to the hotel. It feels a bit generic in its stylings because it’s a chain hotel but what they do they do well. I would recommend this hotel for a work event or large party.

I had a great experience, the staff were super friendly and professional. the rooms were super clean and service was 1^st grade! & the breakfast was excellent! One of the better Hilton Stays I have ever had!

Room was clean, beds were comfortable however; the bathroom was very small. The majority of the tv channels in my room did not work. Hotel staff was friendly. The food I ordered from room service wasn’t good.

I stayed for a hockey game Easter weekend. I was on the executive floor, the room was clean, comfortable and well decorated. The bar area was very nice and the drinks were a good size (not just ice and mixer). I really enjoyed my stay!

Stayed at this hotel for a birthday weekend with friends! We had 4 rooms & 1 suite on the executive floor. The rooms were nice, clean and well appointed. Only complaint with the rooms were the excessive heat, with no room controls. It was a small bother, but by no means ruining the stay. We spent a few hours relaxing in the indoor pool & hot tub area, which was clean, spacious, well stocked with towels, tables (for cocktails & snacks) & lounging chairs. We had a wonderful time. The design of the hotel having the elevators going from the guest room floors to the pool is a great benefit, as to not have to travel through the lobby to the pool in bathrobes (provided in our guest rooms)& cover ups! Staying on the executive floor included the breakfast buffet in the restaurant the next morning. It was great! Food was good and plentiful with great selection of different foods! Being that this was a birthday celebration, my husband had arranged for balloons & flowers to be delivered to our suite while we were all enjoying the pool. The staff was wonderful in making this all happen & were extremely friendly, organized and accommodating! All in our party look forward to another stay at this hotel!!!

Great hotel. Attended a few events they had for Caucus weekend and I wasnt disappointed by the location. Very nice, spaceous, and accommodating. Will definitely try out being a guest of the hotel as opposed to attending there events, the next time I go to Albany.

Have been here 3 years running on lobbying trips to Albany. Very comfortable King size bed and perfect blackout curtains leads to Great sleep. (Better than at home). Friendly staff and very clean. Pool and hot tub looks. Ice but have never used. Was actually closed for service on this trip. Gym is sufficient for most workouts. Bathroom stocked with peterthomasroth skin care and even a shower cap! I always need that and hotels rarely have. Of course, like in every other hotel, in room coffee pot makes horrible coffee. And like practically every other hotel Starbucks is the only nearby option. Sucks.
Try to get a room with a view of the Hudson River, quite beautiful.

This is a terribly run hotel. It’s unbelievable that this is the Hilton.
I had to get them to switch my room. First, when I entered mine, it was clear that Housekeeping hadn’t done their job properly because there were still pillows lying on the ground. Second, the windows were wide open and the heater wasn’t on, which made the room feel like a fridge.
Then nothing was working in the room. I called in engineers a total of three times that first night. The phone line was dead, the shower drains were completely clogged (disgusting!) and the cable TV wasn’t working.
When I switched rooms the next day the same problem happened with the shower. Also, other engineers suddenly came to my room to tell me they were changing the locks on the doors and that I needed to go down and get a new key. Understandably I was super confused by this and they told me I should’ve been notified when I checked in. Which I wasn’t.
Staff is generally friendly but I was very disappointed. When you pay for an expensive stay at the Hilton you expect everything to be professionally run. Wifi is also terrible. They need to review their rooms and check their hygiene issues.

My room is dirty.
The windows.
The corners.
The doors.
The bedding has yellowed and the pillows are SO GROSS.
I will be at the Renaissance up the street next time.
Fail Hilton. They’re rude too.
Now the bill has arrived via email and they messed that up too.

Impressive inside, outstanding amenities, but rude front desk persons. I apologize in advance for the long review. As a Senior Concierge with an apartment company elsewhere, it come as my deepest displeasure to say that the work needed here is in its hospitality. There is no excuse for this. Customer service is absolutely the number 1 amenity in any establishment and requires a team’s constant best effort to achieve. When calling twice this morning: I said «good morning» and was greeted in return with silence (4 – 5 seconds) until I then proceeded with my question. Second person I spoke with seemed upset or almost guilty to tell me the coffee was not free in the lobby, but rather at the Starbucks kiosk; stand behind your buildings policy and value. The two stars is not all the fault of the staff. I would have given a 3 if I did not almost flood my bathroom upon turning on the shower, and bump heads with the shower’s while washing (I am not extremely tall at 5’10). Small door clearance everywhere. And finally the creamers where spoiled at the coffee station in my room. Just as breakfast is the most important meal if the day. Morning service makes the difference when in a foreign place. I would return if these issues were addressed, but I can only speak to my first night and morning here at the Hilton of Albany New York. Good luck Hilton Team!

Being honest, it’s been a tough year with Hilton. As a business traveler, I’ve seen their brand nosedive in quality across the country. Unlike that chain that says, ‘We’ll leave the light ON,’ any day now, I expect Hilton’s slogan to become, «You might want to leave the light OFF when you open the door to your room.» My expectations were low accordingly when I checked in to this location. That said, I have to say that I was VERY pleasantly surprised at the condition of the room in Albany: it was very modern, clean and comfortable! The bed was wonderful and I had absolutely no complaints. The only issue was that the walls are paper-​thin. The guest in the adjoining room was watching TV at a reasonable level and I could hear just everything. It wasn’t too bad, though. The view from my room was also beautiful, as I really like Albany’s architecture. Nice stay!

Great location with an awesome view of the Capitol. Friendly staff. Restaurant was dead on a Friday night but my meal was fantastic — caramelized onion ravioli with dried cranberries and peas. Sounds weird I know!
Maybe it was just the luck of the draw but my room had lights out around the bathroom vanity and the room temp never left 67 degrees despite tinkering with the heat/​cool for 2 days. Phone call to the front desk was busy despite several dial attempts.

Stayed overnight with a bride to be before her wedding day. The hotel itself is very nice — crisp, simple, elegant. Hard to believe it’s located in downtown Albany (there were some rough looking folks waiting at the bus stop just outside late at night). I know that the service desk staff were rude and not helpful to the mother of the bride, so that’s pretty disappointing. They were however, friendly to me when it was needed. The bathroom in the suite was tiny, which is odd considering the rest of the room was a really good size.
Cleaning staff was courteous and even provided several extra bath robes for the bridal party to get ready in. If I ever need to stay overnight in downtown Albany, I would consider staying here again.

A solid 3 — I’ve stayed at the Hilton Albany several times and service is pretty consistent. I can’t say it’s one of the best hotels I’ve stayed at but if in the area, I would stay here again. The bed is comfy and the sheets are clean — very important points. The restaurant bar is awesome! though slightly pricy. The staff are pretty friendly — especially the barista :)
Thank you!

So we stayed here again for a wedding (after my 1 star review from couple years ago service has sure improved. They are now 2 stars. Keep this up guys. 6 more years and you should figure it out). No choice as this was the wedding party’s hotel and venue around the corner.
So lets just keep it brief. Nice room. Tiny bathroom. No AC. Hot, humid day outside. Tropical rainforest inside. Not just us but many of our friends had the same situation all around the hotel. The lobby was moist to say the least.
Called room service twice, no one picked up. Why did I even bother. I walked across the street to eat. They did end up reducing our bill a bit and comping a small bar bill.
This however is not what I expect from a 4 star hotel. This was 1 – 2 stars at most (like a days inn). The staff did apologize and tried to make things better, but if the maintenance guy couldn’t fix the A/​C what chances did anyone have?
I would not stay at this hotel unless they priced their rooms accordingly. Under $ 89/​night instead of $ 160+.

Service was deplorable. I was there for a beautiful wedding across the street. The first woman I spoke to at the front desk could have been working at a Dairy Queen in Detroit with her attitude and lack of customer service knowledge. The hallways didn’t have any air conditioning, the walls were paper thin and the bedroom was so warm I barely slept. It was like I was in satans lair. The comforter had a stain, I could go on!

Disappointing. Overpriced, mediocre restaurant, noisy. Maybe its time Paris Hilton stop partying and start focusing on making the Hilton Hotel chain better. If they want to compete with the level of service and stay at Marriott they will need to do that. After spending close to $ 300 for a one night stay (including parking, dinner and a breakfast), I left disappointed. Check in went well enough, no line, friendly staff. It costs $ 13 a night to park in the garage next door, which didn’t feel very secure and isn’t directly connected to the lobby, but a very short walk.
The room itself was well appointed, on the small side for $ 230 a night (this is Albany, not NYC). Very comfortable beds. The heating/​cooling system didn’t work well, when I arrived room was freezing cold and it took several hours to get it warm. When the fan was set to high it made a loud humming noise, so had to lower the fan speed. Also, the mini fridge kept making a clunking noise, so I turned it off.
Because the room density is high and the way they have their doors, from 9:30-close to midnight it seemed all I heard were slamming doors, and that began again at 6 am. The room was clean, but there were still some signs of wear in the room itself and bathroom. The coffee that they leave you in your room was blah. One thing that would have made the stay nicer was the chocolates on the pillows and some bottled water?
A group of us had dinner in the restaurant. The bar was lively but the restaurant was nearly empty. I order the grilled salmon, which came with rice and asparagus. The rice was «crunchy» as if some of the rice wasn’t cooked. The server did comp us a dessert after I complained.
The breakfast was very tasty, so it seems the food in the restaurant is hit or miss. The hotel itself is in a nice neighborhood, but I likely would not stay here again unless the Marriott was booked.

Nice hotel. I feel like I could pretty much end my review there.
The staff were all friendly and helpful, and the rooms are your standard Hilton fare – clean and simply decorated. The bathrooms are a bit small, but I don’t need to do yoga in it, so it’s functional for what a traveler needs.
I thought the room rate was a bit steep, given the overall cost of things in the city, but it’s very conveniently located and has great views of the capitol building. Also, steps away from City Beer Hall, which was a plus at the end of the night.
Didn’t eat there, but I did have a beer at the bar and the bartender was friendly and accommodating. There is a free shuttle to the train station and airport, which was nice and saved us a cab fare.

Even at 3 stars, the Hilton Albany is a giant leap from the Hotel Albany, which occupied the space previously. Clean rooms, friendly staff and a well-​stocked bar make this Hilton property both enjoyable and a safe bet in an otherwise risky city. It also sits on an ideal corner of downtown close to the capital building, bars and restaurants.
If you’re coming to Albany, I’d recommend staying here, most certainly.

Environment: ³⁄₅
Employees: ⁵⁄₅
Food: ⁵⁄₅
Drinks: ⁵⁄₅
Cost: ⁵⁄₅
Accessibility: ²⁄₅
Total: ²⁵⁄₃₀
Synposis: As you may already know, I am classic for being a gypsy and traveling to different hotels… of course on someone else’s expense. In any case, I was surprised that this Hilton was nice. It was then brought to my attention that it was renovated…, which clearly it did, because a convention center was being built in adjacent to the hotel. Awesome! For the most part, everyone was lovely, the bartenders were amazing, and the food was really good. My favorite part, of course, was the food. As Dietitians, we have the «healthy» stuff. LOL! I loved the mozzarella salad with tomatoes and basil? Pan-​fried chicken yum! And their beef! :D
Environment: Essentially it looks like a modernized home with a twist. You wouldn’t expect such a splendor while in Albany, surrounded by history, and older buildings, but because of the renovation, it makes you feel like you are in New York City! Has the city, high-​end vibe. Gorgeous bar, huge open lobby area, conference rooms made available, the works! The rooms on the other hand are a bit mediocre and the view is garbage!
Employees: Upon arrival the lady that was at the desk seemed like she hated her job. After giving me the keys and directing me with irritability, I went to my room to find another woman «almost» done with my room. Why would the bitch downstairs bring me to a room that isn’t ready? After a few moments, the woman was done, but of course when I look into the toilet, I see Period on the bottom of the seat. What? Really? *rolls eyes
That evening however, was way better. The bartender was making specialty drinks! When we had an OPEN BAAAA. IT WAS OPPEENN! Even some top shelf goodness. He made me toasted almonds and orange-​cicle. The merlot was great, and on the table there was designated wine! It was lush-​central. At the end of the night because the bottles weren’t done, I took it to my room! YES! This is what leaders do! WERK WERK WERK WERK AND PLAY PLAY PLAY! The next morning, Yvonne she was fabulous! Gave compliments. did a little spread eagle for her. goin miss you girl! And the bell boy made special, special accomodations to drop me off at the train. Awww adors!
Food: All the meals we had were delicious, although the box lunches were me… except for that COOKIE! WHAT. WAS IN THERE? Those cookies were up-​right addicting… there were two… so I ate two. I couldn’t control myself, yum yum!
There were pan-​fried chicken, green beans, potatoes, bagels…
Drinks: Are you kidding me? Open bar! I am all about that!
— Merlot Wine: ⁵⁄₅
— Creamcicle: ⁵⁄₅
— Toasted Almond: ⁵⁄₅
Cost: Free! Cause I am a DIVA!
Accessibility: Albany in general isn’t very simple to get here… because you have to catch a bus that can take forever! And the train. well you probably need a taxi.