Firestone Complete Auto Care

I dropped in with no appointment to get tyre pressure checked after warning light came on — fast friendly professional will definitely go there again for car maintenance — renovated showroom and staff a big improvement over previous visit a couple of years ago.

I had to change my appointment to leaving my car there, to having to wait for my tires to get done. The workers were flexible in this and my car was done in 45 minutes. The mechanics were quick and very nice. One problem I did have was when I was driving after having my tires done, it sounded like something metal was falling off my car. This sound happened twice, but it did not affect my tires or my car.

Excellent service really went out of their way to help me out with a warranty issue will definitely be back.

This place is without question the worst chain auto repair shop I have ever encountered. We went there for an oil change and an inspection. We left here with clunking from the rear. We returned within 2 hours and were told our rear brakes and drums needed to be replaced. This was really odd because we had no sound or anything when we went there. Nothing! We thought it was odd but we had the repairs done for $ 600!!! nevertheless. This time we left and got on the thruway relieved that nothing was supposedly wrong. 5 minutes later, the van was wobbling all over the place. It was scary! It was out of control. So we immediately return to Firestone and are told we need to leave it again for the night! So we got a rental and waited for their call again. This time they claimed both front axles and seals were destroyed and needed to be replaced in addition to a ball joint for a total of $ 1170! Wth! This place is out of control! When I got agitated the one handed manager (Dave) could only say, «well if you go to the doctor for a bad shoulder and then leave with a bad knee, it’s not the dr’s fault»! What is that!!! I’ve never been to any dr for one problem and leave with another! Have you?! Well anyways, we told them off and slowly drove to a friends garage. His mechanic said that someone had pounded one of the axles with what appeared to be a ball hammer! Obviously vandalized. Something else that I can’t recall right now was also odd and out of place. Anyways, got it all repaired for $ 345! Not $ 1100+!! I only wish I was vindictive. Man I wish I was! This place is WRONG!

This is my regular car place as well. I travel a lot and they’ve actually corrected a job that a location in Syracuse did for me at no charge. They are happy to put on tires/​rims from
for a good price. There are usually coupons on their website which help because they are kinda pricey. I would definitely recommend them, and I’ve used them myself probably a dozen times since I moved to the area 3 years ago. I also have their credit card which helps for more expensive repairs.

These guys are a total rip off. They tried to steal the tires off my new car (18,000 miles on it) when I wanted to replace them with Firestone all seasons. I planned to use the ties only in winter, and the existing tires in the summer. Someone employed there stole them, and they tried to tell me some worn out tires were mine (thus selling me new ones and stealing the old ones). A complaint to their main office yielded nothing; Eric the so called manager a loser. If you have any sense, do not waste your money here. These guys are low class thieves.

This is my regular car place. I take it there for tires, inspection, oil change, etc. So far, so good.
I first gave them a try since I had a coupon that they regularly send out. They guys have always been nothing but nice and pleasant. I never feel like I’m getting ripped off.