Enterprise Rent-A-Car

Such a great experience at the TU Center location in Albany. Every single person in the office the day I picked up the vehicle (a brand new Hyundai Sonata) was so friendly and helpful. They called to check in during the rental period (25 days) just to ask how things were going and how I liked the car. I’ve never driven a Hyundai before but I have to say it was a great car! When I returned the vehicle, they took care of everything. They were friendly and personable and so efficient. I’ve never rented a car on my own before and I have to say that I will definitely return to this location if I need to rent again. They made a stressful situation so easy and hassle-​free! I cannot say enough positive things about the service at this location.

The Enterprise offices in Albany are all great to work with, but Sevrin and Dan at the TU Center office have consistently gone above and beyond to make my business rentals as convenient as possible.

Reserved a car for a day trip on Sunday evening. Went to pick it up Monday AM and were told there were no vehicles available. WTF?! No apology, no phone call. Never again.

Where to start I booked a car for a long weekend. I had a double upgrade so when I book a standard car I am eligible for a luxury car. When I reached the enterprise office they said they don’t see anywhere in their system any upgrades for the booking and they could only give a standard as I have booked a standard car. After talking to the representative over the counter he agreed to give a luxury car (maxima). It was a Friday and I got the car around 5.40 PM.
By the time I reached home I realized the tire threads in the car was bad and the car was sliding on the road even with very little snow. I called up the enterprise roadside assistant they asked me to exchange it in airport but for a full size car (Altima) because it was not from the place I booked the car.
The Altima was in great condition but I was not ready to take it for the long drive. So I waited till the next day morning. I explained to the representative everything again. He tried to get another luxury car but in vain. He said he will give whatever they have in their lot. I checked theirs and decided to go with Nissan Rouge as that seems decent enough and it was a four wheel drive by the time I selected the car another representative had given to another customer who came there. At this point I was totally irritated and asked him to give a car which is good with some decent space.
He looked into their system and said there was town n country in another location which is 10 miles away. Not wanting to waste time I decided to go pick it up. By the time I got the car it was Saturday noon.
After all this I returned the car at 6.45 PM on Monday and they tried to charge me a day extra for returning the car 45 Mins later. They then cancelled it after I gave them a call.
Long story short — lost a day, paid more and had to go through a lot of hassle. But the representative tried to help that’s the reason I gave them 1 star and Unilocal makes it mandatory. They have very small inventory and give them a call before going there to check what car you might get. This will save you time and energy.
P.S: I have been renting cars with enterprise for a very long time. Never had this experience before. I would recommend enterprise but this location even with a friendly stAff you can only do so much.

I wish every car rental company had the competent, friendly and personable staff that I have come to appreciate at the Enterprise South Pearl Street location in Albany. I know Enterprise is a big corporation – its staff behaves like a local business.

This is the best rental place I have ever worked with. Excellent customer service. No hidden fees, everything is explained clear as day right there. No hassle. No haggling.
They have customer pick up and drive back so its absolutely no hassle. Highly recommend this!!!

I have rented from this Enterprise location 3 times over the past couple of years. The staff here is exceptionally helpful, professional and make renting a car easy and stress free! They definitely have me as loyal customer!

Excellent staff here, remarkably cordial and efficient. BUT, don’t accept the available Dodge models… there are so many blind spots you feel like you’re looking through a peephole rather than windows.