Capital Region Orthopaedic Group

I made and appointment at the Malta, NY office to see my spine surgeon. I had not seen him in two years since my surgery and I have been having severe neck and back problems. I had to wait 2 months for the appointment. I had a 68 mile round trip to get there and back. When I arrived they informed me they no longer take my insurance and wanted me to pay in full for the visit. I declined! When I made the appointment they were still taking my insurance. No one notified me about this change and I was treated like a medical record and it was all about them getting paid. The doctor never even came out to talk to me and offer an alternative doctor to see. They were rude and not helpful in the least. I had to wait a good 10 minutes or more at the check in. I was in severe pain because i couldn’t take my meds because I was driving. I left there totally stressed out and really, really upset and had to drive home in that state. A long drive home! I would give 0 stars if I could. Very disappointing indeed!

Avoid this place,… Horrible patient care service. It’s sad that they don’t even take constructive criticism/​feedback. All they care about is money and referring you to surgery.

Sadly, this place can’t be given anything lower than 1 star. If you’ve been to the ER or Urgent Care and they refer you to this facility — request another referral and AVOID this facility.
After 2 hours in the waiting room, staff losing the x-​rays (which you can’t be seen without), having to wait for new x-​rays, this «business» should be reimbursing their patients for incompetence!
Yet, they actually expect to be given a co-pay…as if!!!

Welcome to factory of orthopedic groups! Yes you have seen them before ladies and gents. And people swear by them… but fellow Unilocalers you have been warned.
Located in the well known Bone and Joint Center that you can’t miss seeing between Washington Avenue and I-​90, this medical practice is one you should avoid like the plague. Actually the plague might be a better experience than three visits at this box store of medical practices.
Quite simply, a visit here is like going to the DMV followed by a shot of Central Avenue Jiffy Lube on a Saturday morning as a chaser. From the moment you arrive in the parking-​lot, to when you arrive via elevator you are surrounded not only by miserable patients, but cranky, and somewhat tired looking medical staff. You get on stand on line 20 minutes in front of 20 receptionists before your appointment, (you better not cut in-​front of granny or soccer mom from Latham) and then your are delegated to a sterile waiting are before going back to an examination room.
Then there is a exam, which most likely will be done buy an Albany Medical School/​AMC 2^nd year resident. Hmmm… when I go to a specialists office, the last person I’d expect to examine me is a resident? But now I know… Teaching Practice. Meet the physician in charge… you’ll lucky if he spends 10 minutes with you.
Need a refill on your RX, before your follow up? Plan on waiting a week, only to get offered a new appointment to bilk your insurance for an RX of Naproxen.
Trust me, after three visits… nothing improves… except your desire to spend the rest of the day on a Walmart check out line naked, than this experience this place when you have a serious orthopedic problem.