Verizon Wireless Store

Great experience! The counter was fully staffed and everyone there was friendly, funny and checked in to be sure that I had all of my questions immediately answered. I was helped by Tom, the store’s assistant manager, who found me a better deal than the one that I had before (yaay!). He seemed to know a lot about all of their phones and could answer my many questions. As Tom worked on getting my new phone working, I was assisted by Bernard, Mike and Jordan on various accessories. When they did not have the hands-​free head set I wanted, Bernard located another one at a near by store. I definitely want these guys to help me in the future.
I spoke with the regional manager who told me that the store was under new ownership and that they were putting a lot into improving the customers’ experience. It was such a dramatic change from my previous visits there. I was expecting to wait along time, pay a lot more and to leave feeling confused. None of this happened and I left very happy. I will certainly go to this Verizon store again.

I’m SOOOOO happy this store is under new management. I’ve had a not so good experience here before but wont get into that. Anywho, my son damaged his phone and since I was in the plaza I decided to go soo what my options were. Tom, was very helpful. He even ordered a part to try to fix my sons phone, for free! He took the time to let me know what my options were since my son’s line wasn’t eligible for an upgrade yet. Everyone was friendly, customer service was great. It’s def the much needed change this place needed.

Went to this store while visiting a friend in town. I thought the representative that helped me (Tom) went above and beyond to explain and answer all of my questions. Phone plans can be hard to understand at times and Tom explained everything in terms I could grasp. I have been with Verizon for around 15 years and this was my most pleasant visit to a store. This store is definitely worth a little drive for me… I will surely return for any future phone needs.

Wow, I’m perplexed by the many negative reviews. All I can say is that my personal experience at this store was great. Bernard and Thomas were great guys to work with. Bernard, who, in particular, handled my transactions was most friendly, patient, informative, alerted me to rebates, discounts, etc. I couldn’t have been more satisfied.
I also observed how they handled other customers as well. Same consistent friendly, professional and courteous service. If you come into this store, ask for either of these two gentlemen.

Wanted to express the awesome customer service provided by Tom the assistant manager who was very knowledgable and very detailed in explaining what I needed. His manager Bernard was also helpful and courteous. I would recommend this store and ask for them, they are impressive to deal with.

This review is for last Saturday. I used to work at Starbucks next door so when me and my husband were in the area looking for a Verizon spot I remembered this location. The gentleman that helped us was super nice. He was alone and told us that someone had called out. I felt bad for him but he had a good attitude about it. He was super helpful with my husband taking care of his work phone and me getting a new protective cover for my phone. While the service was super nice the prices were a bit high. I’ve gone to the Verizon location by Lake Merrit and my protective cover for my iphone 6+ was about $ 30 there but at this location it was about $ 50. Still great service though and I believe it’s the only Verizon location on the island.

BEWARE this store is not a true Verizon store. Went in there today because my old phone was not holding a charge. Know I have an upgrade coming. They told we that I would need to pay $ 50 for sales tax and 24 dollars a month because they no longer do 2 year contracts. I told them that I had checked the Verizon website and knew that the same upgrade phone would cost me $ 99 with a two year contract. They said that do no honor website deals.
I called Verizon when I got home they told me that this store is something called a Z store and they are independent and set there on price but are Not a Verizon store.

I’ve usually gone to the Emeryville store, stopped in here today and got clear, objective buying advice, even relative to other carriers than Verizon. Didn’t feel like I was talking to a salesperson and I appreciate that.

Do yourself a favor and don’t come to this location. Horrible customer service couldn’t even backup my phone for me. What kind of Verizon location can’t even back up the old phones memory for their customer? Employees ALL seemed unenthusiastic and seemed to hate being there. Big mistake, will definitely not be coming back.

Work upgraded my phone to an Iphone 6S, but being super busy (plumber) I sent my wife down to the store to have a screen protector installed. I called the store first and spoke with Mohammed to make sure that this simple task could be completed.
Wife comes home and tells me about the experience and hands me a $ 49.26 receipt for the screen protector. She then proceeds to tell me that Mohammed was on the phone during most of the transaction with his girlfriend/​Wife, as he told her that he loved her after the entire time he spent writing up the purchase and un-​boxing the cover. After the phone call, he installs the cover while speaking to the girl working next to him in another language. This is not that uncommon, but rude when they were the only three people in the store. Wife felt totally uncomfortable.
Once my wife gets home I notice a fingerprint under the cover on the sticky side, so I ended up making another trip to the store. Mohammed was still there and acted a little put out that I came back. I asked if 2 hours wage for a cover was normal, and asked if it was standard procedure for employees to talk on the phone while conducting business and speaking off topic in other languages. About that time, the store District Manager walks up and shakes my hand. I am visibly upset at this point and he asks what the problem is, I explain, he asks if the problem with the screen is fixed, I reply with yes and I let them know that I will not be returning to this store for any further business. Manager did not seem bothered, but in his defense, I did not give him a chance. He has my contact information if he wants to discuss further.
This store was bad enough to make me come home and write this review. The customer service was horrible, the attitude about the experience was just as bad. Its a shame that a Verizon store this close to home and convenient to shop at lost my business for a lousy $ 50.00
I will drive further towards the valley and spend the extra time and resources to avoid it.
I really hope more people in Alameda will see this and beware, especially if you have to work with Mohammed to solve any of your issues.

Customer service is not a priority in this store. Went in for a phone upgrade and was shamed by Mohammed with our plan and he also said he was eating and tried to make us feel bad for working with us. If my wife wasn’t so happy to get a new phone, I would have asked to stop the whole process and take our business else where. Obviously, this is the last time we walk in to this store.

Just had a bizarre store experience.
There were 5 Verizon professionals standing by the counter and no customers. I asked to get assistance to check why my bill went up from $ 118 per month to $ 165 per month. Mohammed started by saying that I should call Verizon. I explained that I bought the cell phone at this store and asked to get help with the situation. After looking into my account, he was dismissive and short saying that I must have changed something and there is nothing he could do and started asking me questions which I have no answer. I said, the computer screen he is seeing should offer him the answer to why my rate went way higher than the plan I signed up for earlier this year. Sensing this discourse, I stated that this is not working. [At this point, I would give this store 1 star. Especially since the store manager Russell and assistant store manager Isabel were among the 5 persons standing there.]
Next, Isabel jumped in and took over the computer and started helping me. Again she asked me questions which I had not answer since I’m the one seeking answer. She called customer service and finance department and was able to get me back to a plan that should cost me approximately $ 118 per month. However, the 3 months that I’ve been overcharged will not be credited despite her attempt. For her effort, I would give her 4 stars.
Then I asked to see the manager regarding Verizon’s refusal to credit me for the months they overcharged. Russell stated that such decision is final. I stated that this is not final and this situation is unacceptable. Further, I explained that as a passionate person who dislike injustice, I will pursue this matter to the highest level of Verizon if necessary. After hearing this, He offered to look into this matter with the district manager and will get back to me. No clear date, just a promise to get back to me. For his overall response, I give him 2 stars.
Overall experience, 2−½ stars. Seems like this team is very effective in selling service, phones, and devices. However, when there is an issue with billing and plan set-​up, the customer service response seems to convey an overall feeling of disinterest. I do not like this feeling and distrust the Verizon Brand both based on my experience at this store and the department response from the calls the store representative made to inquire about the situation.

2.5 HOURS in store. Left without the phone I ordered. Enough said. At&T just kept a customer by default.

This has prompted me to place my first Unilocal review. Truly, this «business «does not deserve a single star!
THE WORST customer service! I ordered what was to be my new Galaxy 6 on April 2, the two unprofessional and unknowledgeable sales associates said my phone would be in April 10^th and would give me a call. April 10 no call, so I called. The person I spoke to could not find my order in the system and put me on hold. He then told me it should be in the following week. When I called back on April 18, the person said they saw my phone last week in storage with my name on it. CAN YOU SAY REFUND! I was livid!
I went into the store on April 18, for a refund. Get this, THEY TRIED TO SELL ME SOMEONE ELSES PHONE! (aleast I know what probably happened to my phone) They also, had the nerve to ask if I had cancelled the order… as if and leave a $ 200+ refund!
To make matters worst, they were not able to give me my refund, because no in the store knew how to! So, I have to come back to this so called business on Monday. Since the manager is the only one who is authorized to place the refund.

I am unfortunately taking a huge loss and terminating my Verizon service due to the poor quality of this store as well as how corporate «handled» it. 10 year customer at verizon, and I’m regretting ever going into the alameda verizon store. Definitely, nothing but lies and deceitful sales men, I’m sure it benefits them. I am feeling for all of those this location has taken advantage of!!! Good luck!

The two guys working were watching tv on their iPad when we walked in and they weren’t even ready to help us until we asked. They were neither helpful in the selections of the phones nor knowledgable of their Verizon phone offerings. The guy who helped us didn’t bother asking how we were doing; instead, he was busy making conversations with customers who he wasn’t even helping about their thanksgiving vacation; making us feel like we didn’t exist.
I would recommend folks to go somewhere else to get taken care of ’cause this place doesn’t have anyone friendly or competent.

I was going to give this place 1 star, but after reading the other reviews, maybe my experience here wasn’t that awful.
We walked in on Black Friday and the two employees working here didn’t even bother looking up from their iPads to say hi. It was awkward. I went up to the counter and told them what we wanted an upgrade on a phone to a 5s. The guy helping us clearly hated his life and I felt sorry for him, but he treated me and my family like we hardly existed. He didn’t bother making small talk with us, which I normally don’t take any offense to whatsoever – except that he had no trouble starting a friendly conversation with another couple that came in after us and was being helped by the other employee. In looking back on what it could be about my family versus that other couple that could make the employee not want to talk to us but only to them… well, the only factor that came up was race.
In the end, I got my upgrade relatively quickly so I can’t complain too much. They didn’t try pushing anything on us, but it also seemed like they weren’t knowledgeable at all about Verizon phone offerings and what options we had. The only thing I’m feeling unquestionable about is that the phone – and hence the tax we paid on it – was listed at $ 650 on our invoice, but on Verizon’s store online it’s $ 549.99. Not sure if the discrepancy is because this store isn’t an official Verizon store.
Anyway, I really don’t recommend coming here unless you have no other choices.

It’s the the best place to do business nice employees very nice manager mr William
He order my iPhone 6 on time checked my account told my about promotion free tablet
Very friendly big different between here and the San Leandro store

By far, one of the most poorly trained, unprofessional staff I’ve ever encountered.
I’ve done my research and I would say I am pretty knowledgable with contracts and upgrades. I came to upgrade my moms phone to a better flip phone (hey asian mom here, she is not going to put the smart phone to use. She preferred the flip phone as well)
We made order about a week ago. The store manager indicated it will here in 2 days. did not come in until week later. That’s fine. I don’t care. When the phone arrived, the store face-​timed during business hours to let me know my phone arrived. I was like UHM, okay? I am going to totally ignore this phone call because I don’t know who this is. I called back during my lunch break, he had no idea that he tried face-​timing me. It was a Texas number too. Why didn’t they make a phone call on their store phone? No clue.
We came in today, upgrading the phone. They tried to get us on edge. Nope! I said nope. Why would i try to pay full-​price for a phone when I can do an upgrade? I don’t want to save my upgrade, that is what upgrades are for. The sales rep was still pushing for me to get on «Edge», but in the end my mom’s flip isn’t offered Edge. Mistakes and facts get mixed up, that’s fine. But really… if you are in sales, know your sh*t.
Now onto the upgrade, we we upgraded the phone. Not only did he weren’t able to switch the contacts over, he deactivated my brother’s phone who wasn’t even here. And upgraded the wrong phone. After each activation, they should call the line with their store phone or in their case their PERSONAL number to make sure it worked. It wasn’t until I double check with my phone we realize that my mom’s old phone was still working and my brother’s line was deactivated. My brother uses his phone heavily for work and it took him 5 minutes to notice that his line got disconnected. He called with another number heated.
All the sales rep said was «OOPS»
Are you friggin kidding me? ARE YOU SERIOUS?
I am a really calm person, of course I didn’t throw a tantrum. But with his nonchalant attitude I can easily make this a big deal. It wan’t the fact he messed up that pissed me off. It was the attitude and the way he made me felt. He was obviously new and acted like he had this all under control. He clearly did not know his facts and did own up to his mistakes. I am never coming back here. I think the community comes here because it is closest to their neighborhood. But please read the reviews before you come. It is appalling
A couple of other things I wanted to note is that when I was reading through my contact and charges. I asked a lot of questions to clarify just to be in the know. I write contracts for a living, so when something isn’t defined I clarify. I hate it when they say um-​hm or nod their head. It is a YES or a NO.
I also asked about a previous employee who helped me the previous time I was here named John, since he was super chill and helpful. The employee said he got fired. That is the most breach of confidentiality I ever heard from a company. You are not supposed to discuss why someone is no longer here or even close to why he was fired. You can just simply say he no longer works here. Super unprofessional.

Great service. William was great. Not only did he help with my service, he also stayed really late to help my wife on a Friday night. The store closes at 730pm, but he stayed until 930 to help fix her phone and her service. Great help. Very patient. Thank you, William.
I had to edit this Aug 2014. Come to find out that there was some issues with my billing. The things he did were not legit. So, they reversed everything. Oh well… lesson learned. Go directly to the source.