Springer & Roberts LLP

Words cannot describe my satisfaction with Cassie, Michelle and the rest of the team. After decades of working in high tech I was diagnosed with cervical spondylosis and degenerative disc disease. I was really naïve thinking that since I had a great policy everything was going to be fine. Then I got a wakeup call. Although there was more than sufficient object test evidence the insurance company denied my claim. Thankfully I found Cassie and Michelle.
From the beginning I felt as if they really cared. They explained the situation and although it took time the case was finally settled amicably. All their recommendations were amazing down to the mediation judge. Truly wonderful experience. I highly recommend them to anyone with a disability claim.

When faced with medical challenges AND the need to navigate the intricate details of an insurance claim it can be overwhelming. I was faced with this over the last year but made the decision to hire Springer & Roberts to represent me. It was the very best decision I could have made. My case was won and now I can focus fully on my health without financial worry. The entire team — Cassie, Michelle, Susan and Diedra are fantastic.
I highly recommend this outstanding law firm comprised of incredibly capable and caring professionals.

In 2007, I became permanently disabled from a work-​related injury. In 2010, I was referred to Michelle Roberts, to seek assistance in obtaining long term disability insurance benefits. The disability insurance policy was offered by my union as a benefit to its members, to be used if the employee became disabled and needed financial assistance. Initially, I did not know about the benefit and when I tried to obtain it, the insurance corporation denied it to me. By the time that I was referred to Springer and Roberts, I was at my wit’s end and felt very defeated. In addition to being in chronic pain and physically disabled, I simply did not have the energy to take on the large insurance corporation that was denying me my rightful benefits, although I desperately needed the money. I was in the middle of my worker compensation lawsuit, waiting for the case to go to trial, and I was also waiting to hear the results of my Social Security benefits appeal. Needless to say, cash flow was at an all time low point and so was my morale. Emotionally, I was shaken to my very core, felt immobilized from depression, and really needed someone to listen and to help me.
Michelle Roberts is absolutely amazing in being a great and compassionate listener, as well as a skilled legal expert and negotiator. She set right to work in obtaining the retroactive funds that were owed to me and in getting payments started. Michelle was also brilliant in working out a settlement that allowed me to keep the money when the insurance company tried to retrieve it once my Social Security claim settled and I began to receive my Social Security benefits.
With Springer and Roberts’ assistance, I settled my long term disability claim by 2012 but I still feel that Michelle is a telephone call or an email away, readily available for me whenever I need legal assistance. Recently, I suffered a serious motor vehicle accident and needed to find an attorney to represent me. The first source to reach out to for information that came to my mind was Springer and Roberts. I called Michelle and she called me right back with a referral to a very good personal injury attorney. What surprises me is, in spite of how busy I know that she is, Michelle is there to personally take your telephone call most of the time and she remembers who you are. It makes me feel really well cared for as a former client. Michelle Roberts and all the staff who have helped me at Springer and Roberts have been genuinely kind and caring. I will be eternally grateful for all of their assistance.

Springer & Roberts helped me understand options that I did not know I had, at a time that I was struggling with a very difficult situation at my job. I felt informed and empowered when I finally made my decision. The lawyers at staff and Springer & Roberts are knowledgeable, patient, kind, and responsive. I would not hesitate in referring anyone to them!

This is a public thank you to Michelle Roberts for her support of my wife who suffers from a debilitating disease. Michelle was instrumental in helping my wife secure essential and rightful disability benefits she paid premiums for and was entitled to. I’ve been around a lot of lawyers in my life, some of whom have been shockingly unhelpful and expensive. Michelle is, without doubt the best. Besides her knowledge, she does what she says she will do and is trustworthy — qualities that are priceless and in my experience, pretty rare.

The team at SSR is amazing. We hired them to review my husband’s disability claim and Cassie and Michelle patiently walked us through our legal options. Their compassion and expertise was exactly what we needed. It’s clear that they are both experienced employment lawyers who are truly committed to their clients. I feel so fortunate to have found lawyers I could trust during a really difficult time in my life.

When I became disabled by personal LTD carrier refused to pay. I contacted Michelle upon a recommendation. She immediately went to work. Her due diligence and conscientious efforts resulted in my policy being honored. I’ve worked with Michelle for over four years now and am continually impressed with her professionalism and commitment. She quickly responds to my questions (now matter how remedial). Michelle’s advocacy has been a comfort to me and my family.

I highly recommend this law firm!!! Cassie Springer is my lawyer and we just won our appeal for reinstatement of my long term disability benefits from The Hartford. I had 3 other firms decline to take my case before Cassie, Michelle, Diedre and Susan took me on. This team is organized, efficient, timely, warm, supportive and results driven.
Cassie’s strategy for my appeal was flawless and it took only 35 days
(calendar) from the date the appeal was submitted to notification of reinstatement. That is really fast and a testament to the strength of the appeal that Cassie submitted.
I guarantee you will have a superb advocate in Cassie, Michelle and their team.

From mediation with a former employer to disability, which Cassie has been handling from the beginning, it can be a trying or out and out discouraging process.
From day one, just having a call with Cassie consult on a call with myself and the attorney who represented me during mediation, I felt a sense of relief and calm knowing that this person was going to be working for me. She exudes a level of knowledge and a sense of relatability that made someone in my position feel at ease. It made it very easy for me to say «yes, please represent me with my long-​term disability claim».
Since then, Cassie has consistently demonstrated the fierceness and back-​bone we all want an attorney that is fighting for you to have. She is understanding, and has made arrangements for payment while transitioning onto benefits. She has been able to explain circumstances and strategy in a way that has left me feeling like my decision could not have been made better. In situations where I am facing dire health circumstances, she conveys a level of concern and kindness that is deeply appreciated.
I would highly recommend this firm, in particular Cassie to anyone looking for representation in the area of personal injury and/​or disability. Her assistant Dierdra is very nice to interact with as well.

Here’s the thing — my luck with lawyers has traditionally been horrible. (Don’t let this discourage you! Read on…)
When I found myself permanently disabled and my employee-​sponsored LTD insurance carrier unwilling to pay up, I contacted SSR. I have worked with both Cassie and Michelle on my case, as well as their wonderful staff.
This law office is full of REAL PEOPLE, folks. Members of the community who are just like you and me, except for the fact they know how to help you receive the benefits that you have not only paid for but are entitled to.
Visit their website, give them a call. For ERISA and related issues, this great group pf people is your first and only stop. Thank you Cassie, Michelle, Katie and everyone at SSR!