Enterprise Rent-A-Car

Service here sucks!!!
These guys assured me they would call me back 3 times after my car was totaled and I was in need of a rental. They never called back. When I called 2 hours later they claimed they were very busy and didn’t have any cars left.
They were nice and human when they answered and as soon as I told them I had a claim number their attitude changed and put me on hold for 10 minutes!
I seriously will NEVER refer these guys to anyone! Their service is horrible.

Received super service from the staff at Enterprise in Alameda. They went above and beyond to help me. I will definitely rent from this location again. Would have given 5 stars except the car they gave me had really dirty floor mats and some windows but it drove really well.

Overall the gentleman and ladies working in the office and nice, fast and try hard. I had to rent a truck for over two months while my work-​truck was getting worked on. They even switched me out vehicles when the mileage on the first one got too high. Office folks were very nice.
But the rub is this… whoever cleans out the cars is not putting everything in lost and found… they are keeping anything worth any value. I left a tape measure and another measuring device in the first truck, and I went back the very next day to see if they had it in the truck… nope…Of course not. I even called a few days later to see if they turned up… nope. So that cost me $ 100 replace… The second truck I rented… I was exhausted when I rented one evening and left my company issued FirstAid Kit in the back seat. I call a few days later… nope they do not have it… of course not. They sent it to another store to be rented… so I called them… they tell me to call Alameda… and so it goes… they simply don’t have it. Another $ 150 gone in replacing things that people should do the honest thing and place them in lost and found.
Disappointed.

The ONLY reason that this location didn’t receive a 5 Star rating is because between the reservations department (on the 800 line) and the desk my request was not translated. Although the check in agent made an exception; had they NOT already had a vehicle there I needed I would have had to wait or come back.
The customer service was great, the staff friendly and helpful. I would rent from this location without it being insurance work.

I have been renting from this branch of Enterprise for 4 years for business travel. The customer service has been getting progressively worse each time I rent from them. EVERY time I rent from them the car is not ready even though I call ahead and always get assurances it is ready. Today I called and they said the car was ready. When I arrived for pick up, they said it was not ready. It would take 10 minutes to wash. After 15 minutes I was brought to the car and it reeked of cigarette smoke. In fact their cars always smell like a disgusting ash tray and its is always dirty… no exaggeration… every time. AND the car usually has a no smoking sign on the dash. Why would they rent a car in that condition? Here’s why: The staff there is completely unprofessional, as if they send all the Enterprise lackeys there to punish their customers. If you are a regional manager at Enterprise, you need to visit this dump and shut it down. If you are looking to rent a car go to the Oakland airport and rent there.

Tl;dr version: If you don’t want a lethargic, unprofessional little boy to waste your time, haul ass to any other location.
-
If I were you, I’d make the extra trip to the Embarcadero location because they’re much nicer and actually care about making your renting experience pleasant. To be fair, I’m sure most of the staff of the Blanding location are nice, but today I just had to worst experience with the manager of the location, Jason.
My sister and I called in ahead of time to confirm a reservation for her while her Ford Escape was in the shop, and asked the lady on the phone to specifically try to hold a car similar in size to that of a Ford Escape. She said that it was no problem, and the timeframe was not an issue (my sister could only make time on her lunch hour, and told her she would be along anytime in the early afternoon). Lady on the phone assured us that it was no problem at all and that we would be just fine.
We get there and that was NOT the case. Turns out Jason (blond-​haired, blue-​eyed twenty something that gave me the distinct impression that his entitled ass has never had to admit fault in his entire life) had given the car away because we weren’t there at 1PM. Later in the conversation, when we revisited the topic, he tried to say we were supposed to pick the car up at NOON, which was definitely not the case and not communicated in any way whatsoever.
It may have been that they had an unexpected wave of customers wanting to rent cars on a Tuesday, but being a manager, at least apologize that your associate misled us. At the very least, acknowledge that our time was wasted and it could have been prevented with more training and better communication within the branch.
My other problem was that this boy moved like a tortoise when we made clear to him that my sister was on her lunch hour, and needed the car ASAP so she could actually eat within the hour, too. He gave zero shits about what we needed, what we said, never apologized even once, despite being in the wrong and obviously giving terrible customer service.
And they’re telling me that this little boy is a MANAGER? A position that must obviously be handed lightly.
The last straw for us was when he finally (and lethargically) secured a Camry for us, and when my sister turns on the car, the tire pressure light comes on immediately. He is a little stumped at this point and mumbles that one of his people will pump up the tires. Again, no apology whatsoever. We left right there and then, ate lunch quickly and ran over to the Embarcadero store, where we got stellar and prompt service.
Again, save your time. Avoid this location.

Enterprise on Blanding is conveniently located off the Park St bridge. The staff is friendly and responsive although the time to getting the keys in your hands could be more efficient. Sometimes I’m asked redundant questions like what’s my phone number when they should already have that information. Otherwise, for me, Enterprise works out to be a better deal than getaround, über, car rental places in OAK airport, a taxi, and bus/​train. The only down side is that they are closed on Sundays so a one day rental on a Saturday becomes two days.

Will someone please tell these people that they are NOT Avis – that they don’t have to try harder! Well, maybe they do… because they certainly make everyone’s life easier once you step into the Blanding Avenue, Alameda location. Actually, Enterprise on Blanding takes over the moment you call their number to reserve a car. Firstly I was fortunate enough to speak to Martin who assured me a Jeep would be ready for pickup first thing in the morning at a very reasonable rate and the beautiful and charismatic Daisy was there to greet me on arrival to give me the keys to the shiny clean vehicle when I arrived early the next day. She did a quick and easy vehicle check, offered me the gas-​up option (which she insisted was the only financially fiscal way to go), and maintained a relationship with my insurance company making the extended rental no problem for me whatsoever. There was a time when I would rent only at Hertz or Avis but Enterprise on Blanding in Alameda is truly the only way to go. Pickup at the Auto Repair Shop was fast and easy… take it from me, go no where else – you’ll end up feeling fresh as a Daisy. Thanks, Enterprise!

Easy to work with, awesome customer service — helped me out and got me in and out quickly.
Thank you, ladies and gentlemen of Enterprise on Blanding! You’ve helped me out when I was having my car worked on and feeling very frustrated about it. :)

Excellent experience.
I’ve rented cars from this Enterprise location for a long time. The entire staff is friendly, helpful, and nice, but Molly is the BEST!!! She makes everyone feel very welcomed. She is professional, competent and super friendly! She treats customers very well and easily solves any problems. This kind of service makes me come back to this Enterprise location again and again! Thanks, Molly!

Rebecca, the Branch Manager, is the BEST! She always goes above and beyond and is not only professional but super sweet and friendly! She and her staff make the hassle of renting a car, «hassle-​free» I wouldn’t rent a car anywhere else!

I’m here to write yet another stellar review for Rebecca. Seriously, if I could give this place 6 stars I would.
I needed to rent a car because I had been in an accident and my car was being repaired, and was having difficulties determining what percentage, or if, my insurance would cover the cost of the rental. Rebecca immediately jumped on the phone and called 4 PEOPLE, 4! to try and get me the answers that I needed. She established a point of contact for me so that I could appeal to have insurance cover the cost of the rental. To be clear, this was the job of my insurance company, but Rebecca did it anyway. I was in and out in about 20 minutes, and the staff who picked me up and dropped me off were equally as knowledgeable and friendly. The car I used was brand new and very clean inside and out. I’ve used enterprise at a few other CA locations for work, and this was by far the best.

I have used enterprise car rental many times. I am very happy with this experience. I had initially rented a car that had some alignment problems and they happily replaced it with an even better model. I’m very pleased!

Rebecca saved the day!
The Spousal Unit and I were out West visiting the kids and g’kids over the holiday week. Despite reservations for a car at an airport car rental, we were told that they had no cars and we might have to wait several hours. Since we were planning a trip up North with others we were under a bit of pressure to get going. My S.I.L. called his local Enterprise and they were able to get us in a car right away. Rebecca, the branch manager, was awesome! She had us in a Kia Soul in no time and we were on our way.
I’ve rented from many Enterprise locations over the years but this time was the best.
Thanks, Rebecca!

What a difference a simple hello and handshake can do when you wall into their office here. Rebecca the branch manager went above and beyond my expectations here after being disappointed with Hertz rental car in San Leandro. Rebecca earned a customer for life and Hertz rental car lost one.

Rented a car from this location for a last minute trip to Southern California. I made my reservation the night before and picked up on a Saturday, they weren’t busy and were able to help me within five minutes of me walking into the office. The employees were helpful and polite. They had two cars available in the size I wanted and let me choose which I wanted. I’m a pretty simple as far as car rentals go and didn’t need anything special, but the car was clean and had no issues. Returned the car a few days later with no issues — super speedy return process. When I need to rent again I will definitely be back.

I was in a crash on a Friday night and my insurance company sent me to Enterprise. I arrived 5 minutes before the opening on Saturday morning and Rebecca the manager let me in early, which I really appreciated.
She was cheerful and had all my information already in her system from my insurance company. I was in desperate need for an SUV to transport a bike but my insurance only covered up to $ 30 a day. I was delighted when she offered me a mid-​sized SUV for the lower $ 30/​day price and I was out of the shop in the blink of an eye.
The car they gave me was a brand new 2015 car with only 16 miles on it! I left Enterprise as happy as I could be after crashing my car the day before and getting stuck having to run out for a rental.
My insurance covered the car for only 2 weeks and I received a reminder call that after the two weeks I’d need to pay out of pocket if I needed the car.
I returned it on time and Rebecca was there again full of smiles and cheer and extreme customer service and competence.
5 stars!

Nice and polite staff but really poorly organized.
If you have any special request (GPS etc.) call to double check and make sure they have it ready for you even you already requested online. We waited for almost an hour for our GPS to arrive because they have to get it from another location.
Really hope they could do better so we don’t have to leave the island to rent a car.

I will keep this short, but sweet. While I dislike giving bad reviews, I will if the circumstance are so horrendous, I fell compelled to.
Because my vehicle needed some major repairs, I decided to take it to a nearby auto repair shop (Bancroft Complete Auto Repair). The mechanic-​Paul– is terrific. For he is both fiercely honest, and his prices are very low.
Dare I digress, In any case, I phoned (on Wednesday July 23, 2014) the «Enterprise» on Blanding Avenue in Alameda, CA, to reserve a vehicle for the following day –while my own car was being serviced. The person with whom I spoke with his name was Matt Galdin (the Branch Manager). Both I, and my friend spoke to him.
Upon my friend speaking to Mr. Galdin, he questioned (more like, interrogated) my friend as to where my vehicle was being repaired, the telephone number of this business, and how long did I anticipate it being in the shop. It appeared –as if –Matt disbelieved that my vehicle was in the shop, that perhaps I was conspiring to rent a car from «Enterprise Rent –A-​Car», and abscond with it. Despite the fact that I have resided, and rented from this particular Enterprise (Alameda) at least 10 times. And, more importantly have spent thousands of dollars at this particular «Enterprise.»
During this conversation, Matt informed me, that because my vehicle was going to be serviced at a auto repair shop. I needed only –upon picking the rent a car up– proof of insurance. I assured him I indeed had that required document.
When I came in to pick-​up the rent a car the following day, Matt was unavailable, so Kaitlyn helped me complete the rent a car process.
This is where things went awry; or shall I say «salty» For again, both my friend and I felt like we were being treated like criminals, rather than renters. It started when I was questioned about the validity of where i lived, and who I was employed with. She (the Enterprise employee) demanded that I foster a pay check stub, even though that contradicted what the Branch Manager said a day before.
Here is my point, I understand why businesses adopt certain polices –to protect their assets – but at the same time, I believe — wholeheartedly –in good customer service, and being treated with a level of civility when you are not only a repeat customer, but just a customer. I’m just trying an individual trying to get her «bucket» fixed.
Additionally, the vehicle that was offered to me, that day, was so «filthy”– Kaitlyn offered to take it in the back to have it detailed.
When I shared my experience, with the manager – upon my returning the car– I was made to feel denied, and diminished, I guess the perception of the buyer, is not the reality of the seller
In conclusion, from now on, I will take my business elsewhere. Hence, the possibility of being treating like both a criminal, or a suspect under surveillance is unappealing at best!

This location is located right across from the little house café on Blanding Ave. It’s a small office and they didn’t have many rentals available. 2 out of 3 cars I checked out wreaked of marijuana. They didn’t do a very good job cleaning the insides of the cars, not only because of the smell, sticky surfaces were visible.
The 2 associates that were in the office were friendly and courteous though.