Db Shoes

Worst customer service, «store manager» Oliver not only treated my mother arrogantly but also vide taped me while I was on a personal call. I know I feel threaten and intimidated that something could happened to me. I uploaded a video that clearly shows the rudeness and lack of professionalism of the store manager.

This is review is for the two young ladies (employees). I walked in and they were standing in the aisle toward the back & they did not introduce themselves or ask if I was looking for anything in particular. I gave them eye contact and they smirked at me but they continued on with there conversation about what they did on the weekend. Very unprofessional. I hope they get written up for hiding in the back and chatting while on the clock.
Rude!

Customer service stinks! Two employees in the store and me the only customer. I had to call for service. The gal just stood there, and kept repeating, «no returns». I had to ask for a shoe horn. Lousy service!

$ 18 super cute rain boots when it’s raining! Good service, lots of selection. Happy.

This is no DSW. This shoe store may offer a wide selection and seemingly low prices, but the merchandise is defective.
I have purchased several pairs of shoes at the shoes over the last year or so and only one pair has held up longer than a couple months. Most recently I purchased a pair of flats with a sale price of $ 19.99. After wearing the shoes literally from the store to my car and then into my apartment where I realized that my feet were hurting so bad that I couldn’t imagine wearing them for longer than 10 minutes, I put the shoes back in the original box intending to return them.
Today I attempted to return the shoes and was told by the manager that they could not accept returns on worn shoes. I explained that I had only worn the shoes for about 10 minutes and was again told that they do not accept returns. I asked if store credit was an option and was fold that they did not offer store credit. I have returned shoes at higher end shoe stores such as Nordstrom, Macy’s, and even DSW and if the customer states that the shoe is uncomfortable the returns have been taken without question. Even Payless has a better return policy! I’ve been burned too many times by the crappy quality of this shoe store and will not be returning. I advise anyone else that unless you have a very high tolerance for pain or the expendable income to replace new shoes each month: Do not patronize.

I’ve been to my fair share of Db Shoes locations. From my experience, there has almost always been something wrong with the shoes I have bought from this chain.
The one thing they can do right is boots – I have 3 pairs of boots at various heights which lasted through the season.
Recently, I picked up a pair of Chinese Laundry wedges in Alameda, which *seemed* comfortable and appeared to fit in the store. Not only until I had walked in them outside for 2 full days did the shoes magically widen about an inch and same thing lengthwise. I put inserts in the shoes to help with the gaps, and now the shoes squeak horribly loud. I can’t help but wonder if I added up the cost of all these defective shoes I got from Db, if it would have just been worth it to splurge at a department store.

If you want party shoes, something for an emergency like you weren’t planning on going out, but your friends talked you into it and you just don’t have anything to match your emergency outfit then buy Db. If you want reliable nice shoes that will last only buy name brands you can trust at Db. To date, the only one I can recommend that Db in Alameda carries is Born. I’ve had a pair of Born wedge sandals since 2012 and they’re still kickin’.
For years I have gone into the Db Shoes in Emeryville and emerged empty handed. The shoes and styles are usually very flashy and cute – fun to look at, but nothing to wear more than one or two nights out. –But when they came to Alameda I experienced a kind of water-​water everywhere, but not a drop to drink feeling. Finally, an abundance of shoe choices nearly walking distance from my place, oh the heaven, the torture. So I gave in, one night I bought a cute pair of short boots. I realize it would be nice if I had the name, but honestly you only need to know about the brands you can trust – right. (Born:-)
Anyhow, those boots were so comfy, that I wore them all the time. All the time for about two months and then they actually started to tear apart. It had been so long since I saw a shoe do such a thing – I grew up in Payless – I was shocked. I thought about it for a while, but then I remembered, I bought them at Db.

Love the shoes and discounted prices. I shop here often and have spent lots of money here. Never once was disappointed until now. Bad customer service from one employee does affect the store in whole. I had a woman there who was being really rude and disrespectful towards me as a paying customer. I’ve tried on some shoes for work, took want I needed and left the ones I didn’t want. An employee followed me all the way to the counter as I was purchasing the shoes, and asked me if I was getting the ones that I had left behind. As I told her no, she rolled her eyes and talked under her breath like I need to go back and put them away. I’m sorry Ms, but isn’t that what you’re getting paid to do?

Show stores are a dime a dozen but there’s something really special about the staff at the Alameda DB shoes that makes every shopping experience incredible like hanging out with a trusted best friend on an awesome shopping spree where every turn is filled with awesome new styles and the best prices. Shopping for kids has never been easier a super kid friendly store.

Hello my name is Benita,
I am a single parent working full-​time. My finances are tight so when I purchase an item I need it to be of quality. I purchase some — Style: Thahoe II boots, Stock#: 78 804, Color: Cognac, Size: 10m. I wore the boots 3 times and each time the zipper would spit on both boots. I paid $ 49.00 for them at the Emeryville store close to my job. After the 3^rd time of the zipper breaking I was angry at the quality of the product. While in Alameda volunteering at the Alameda Youth Basketball games all day I decided to stop by the Alameda store to return the boots because at the price $ 49 those boots should have not been defective.
The sales clerk called the Manager Oliver and he had the nerves to ask where did I purchase the boots from and why am I in Alameda returning. I did not know it was a crime for me to be in the Alameda store and what business is it of his. Then he tells me the boots are servilely worn and I could not return it. I am an American working citizen paying my taxes and feel I should not be treated like a criminal. I should get value for my dollars. I feel DB Shoes should stand behind the products they sale and the quality of their products. I felt Oliver was acting as if he was doing me a favor. He was speaking to me in a demeaning manor in front of other customers. He was very rude. He tells me well I’m only going to take the boots back because I can clearly see the zipper is broken but I’m not going to do this for you the next time. Okay is Oliver the owner of the store? I told him don’t worry Mr. Oliver I will never come back and patronize a store that does not stand behind their products and treat their customers like a criminal.
I am very disappointed that you have employees that provide this type of services to a law abiding citizen. For they way this manager treated me and to find that your company does not stand behind the quality of products I choose to never shop with any DB Shoes.

If I could give no stars I would. Worst customer service ever.

I have bought several pairs of shoes here.
Some are falling apart but I can still wear them, some didn’t fit right once I walked around in them a bit and have to go back, and then others are holding up well and I am happy with the purchase.
Overall, I would go back, but maybe just be slightly more selective. It’s a gamble when you aren’t paying much for them. Also will take more time to walk around in them a bit before I leave. Last time I just tried the left shoe on and figured they would be fine.
I kept the receipt so I will be taking a few pair back. Hoping there isn’t any issue. Store credit is fine with me. Will post an update for sure tho.

Shoes for short people only. But not too short. Almost exclusively carry size 7 in women’s. They have a whole lot of cheaply made shoes and a few pairs of nicer quality shoes, but every single pair I was interested in was sold out in my size. I spent like 30 minutes in there and didnt even get to try anything on. The sales clerk suggested I try on men’s shoes. Terrible stock here. I wear a size 9 but even had trouble finding a good 8.5. This is a common size, I’ve never ever had trouble finding my size like this. Really weird and lame.

I bought some shoes from the Emeryville store back in March. I never wore them
still had the reciept in the same bag box etc… the shoes sat in my car for months until this past weekend.
Luckily for me the shoes were still in the system and I was able to get credit for the full amount ($ 41) with that exchange I got 3 pairs of shoes and my out of pocket was $ 19.99!

I never even realized that this store existed in Alameda, in Southshore no less. They really have an awesome collection of shoes. The shoes are extremely organized, and the customer service is present. It’s not at every store that you get asked if you need assistance, but this definitely is one of them. There is one shoe that I saw online, and so I wanted to try it in person since it was a boot, but I was in a rush however they did have it in stock, so that is always a plus. And this place actually does save you money. The shoe I was interested in (Steve Madden Tolteca — one I would never think I would go for but I am interested in for some reason) retails at $ 120, but is $ 60 bucks here! And

I love this store they have great customer service. The store manager Oliver is very well involved and friendly. I have nothing but great things to say about them they handle their situtations very assertive and professionally. If you are looking to be treated well as a customer I highly recommend this store location. Hope your visits are as good as mines.

I understand that when I pay $ 30 for a pair of boots, they’re not going to last me a lifetime. And I’m okay with that.
That being said, the shoes they offer are really cute. And inexpensive. But what really made me a fan of this place was the fantastic customer service. I was immediately greeted when I walked in and helped by an employee because I said I was looking for a specific shoe. The employee was really helpful and my interactions with his coworkers were positive. Granted, it wasn’t terribly busy so I could be helped right away and there was no line to wait in when I decided to make my purchase. I’ll definitely be a repeat customer.

Just gave them a pair of shoes back that had the strap break within 2 weeks of buying them. Didn’t have the receipt so they wouldn’t do anything like a store credit. I will not buy anything in this store again. Poor quality and less than
accommodating customer service leaves me never wanting to return.

Awesome deals on shoes. Got two nice pairs for like $ 50. I’m sure the prices will increase once they’ve been open a while (this is supposedly their grand opening sale) but hey, I’m not gonna complain…

Brand new db shoes store in Alameda. It’s pretty large and has big inventory. It’s not as nice inside (cardboard displays instead of particleboard, no fancy lighting) and has somewhat less selection, including fewer designer brands, than competing «shoe warehouses». However, the prices are much less expensive. At their «Grand Opening Sale», a lot of the shoes I looked at were in the $ 20-​$ 25 range! No clearance rack in the back like the shoe warehouses or «coat factories», but that’s apparently because their everyday prices are so low. They carry men’s, women’s, and children’s shoes, and out of season boots and inexpensive athletic shoes.
Service was fine. They also sell socks and women’s jean leggings. Easy shopping mall parking.