Chase Bank

Horrible customer service. It’s like they just don’t care about customers. I was treated so badly that I may never go in this branch ever again. Avoid this branch. Manager doesn’t care about how customers are treated.

This bank wasted 2 weeks plus of time trying to obtain a loan. I rather they say no instead of wasting time.

Stupid bank! Plus i have to wait for one of the only 2 teller in the front when i try to depocit money to my brothe’s account the teller lady ask me if i have an account w/​them and because i don’t. I couldn’t depocit the money on cash. My question is what kind of bank don’t accept money on cash ??
Is stupid!!! Plus they charge $ 8 for a money order. I’m glad i don’t have account with them. And i will never do !!! If i could i give 0 stars !!!

Worst bank ever been too!!! Don’t come here. Only 3 workers. Customer services sucks. I was waiting for 20 mins until someone decided to finally help me.

I have come numerous times before and every time I come here, there only two people working at a time and they’re always talking to the same person for an hour. Sometimes people have place to go and can’t wait an hour to get service. Seriously. Disappointing

Egads… my bad… as many times as I have been to this bank, I thought I had written a review of this Chase Bank.
There are reasons why I like this bank. The ATM machines are in a vestibule. I don’t have to wait too long in line for banking transactions because the bank is somewhat hidden from the beaten path and they (the tellers) are friendly and courteous. They also work quickly with the customers in getting things done.
Last year I received a telephone call from Chase, notifying me that there was a possibility that my debit/​credit card was compromised (a month before the debacle at Target) and to go to the nearest Chase in my neighborhood if I had any questions.
The people at this bank were helpful and advised me to keep an eye on my statements for any fraudulent charges on the account. They even mentioned that I would be receiving a new card in about a week or so, which I did. I immediately went to the bank to activate the card with a new PIN. Here’s a tip, and I told the tellers the same — I am changing my PIN as a precautionary measure to numbers not associated with my previous PIN.
Almost forgot, the line of customers at this bank is not as long as the line at the Chase branch at Southshore Shopping Center.

Minus 10++++ if a company is going to promise you something & then tell you no. It’s this company! They greed from east coast caught up here. They charge you & not tell you they switched your account! Then refuse to refund your money! Run quickly as fast as you can put of this company They suck! They’re greed follows them from coast to coast! Your doing them a favor banking with them. They should give you money. Not greed take over they’re soul & devour yours. If you have any problems call BBB & Michael Finney! Don’t forget to tell them about it too!

Horrible customer service! They have parking! I do like that, but the customer service is hit and miss. One time you’ll go in, and you’re greeted with a friendly face, a smile, and happy people (or at least faking it like everyone should do at work). Then the next time you visit, you’re ignored, and will stand next in line for several minutes while 2 employees are gabbing about shoes. Yup… that happened. I think it was because I was wearing a blue shirt. I’m 5’10″, 195, when I wear blue I become invisible. Ok, well maybe not, it’s just bad service. To be perfectly honest, it was just as bad as Washington Mutual.
If you’re just popping in to use the ATM, this place is great. Plenty of parking, relatively off the grid so it’s never crowded. ATM service alone, I’d say 5 stars all the way. But since I occasionally need to do non-​ATM transactions, I’d prefer to stand in the long slow line of the other Chase in South Shore than risk the ⁵⁰⁄₅₀ bad service dealing with these people.

I only come in here to use the ATM but whenever i want some one on one time, i dont ever see no one walking around. T_​T smh, Only the tellers are there.

Having been «scammed» on the internet, I needed top notch professionals to help quickly and expertly and I truly got that with VP Tesh Patel and Personal Banker Rachel Braswill at the Marina Village Branch of Chase Bank. They are sharp smart individuals who moved quickly to deflect damages to my credit as well as gave me expert advice as what I needed to do to prevent damage in the future including that with Social Security.
I would highly recommend this branch to anyone wanting the expertise and benefits of a large bank but the caring of a small bank or a credit union — here it is in one smart sophisticated package!

I was worried that this branch — originally WaMu — would really suffer after being bought out by Chase. It did not. And in some ways it is even better. The bankers here treat every customer as though you were their biggest depositor. Every customer gets personal attention from bankers, not just tellers.
Today I went in there with some serious trepidation because my account went haywire with overdraft protection charges due to my poor accounting and some automatic debits I had forgotten about. The branch manager personally helped me. He reversed bank charges and opened a second account for me, a business account, to give me more privileges and perks and help me keep better track of my business expenses. It’s a free account, so it’s not like he gets any profit from it. He just did it to help me.
I am a freelance writer, so I don’t earn a lot of money. My account with Chase is strictly small potatoes. But the manager treated me with complete respect and went out of his way to help.
In terms of everyday banking, this branch is fantastic. They never let the lines get long. When there are a lot of people, bankers and managers fill in for tellers. They all work together to provide excellent service.
When WaMu failed and Chase took over, I intended to change banks. I am really glad I didn’t.
I highly recommend this branch.

Bankers are great and they just upgraded the place! Looks nice and always short lines

PERSONAL BANKER: CHRIS IS THE BEST TO WORK WITH.
Truthfully we almost switched banks altogether when the majority of the staff members changed last year.
WE STAYED WITH CHASE BECAUSE OF CHRIS! He spent a ton of time with us and really helped us out with getting our banking needs straightened out and met. He went above and beyond.
In addition he offered a friendly smile .
He is an asset to the company.
*************************************
Update July 11, 2011
Note: Esteban has really been great to work with too. Very helpful.

Do NOT bank here! I’ve been a wamu account holder for years but i opened my account at a different branch far far away. opened joint acct here with the bf last july. The banker who helped us was Jeremy Acala.
In order to boost his performance, he set my bf up with online banking without his knowledge.
When my bf tried to set up online banking from the convenience of our home, he was getting an error message. he called the 800 number and was advised that an online profile had already been created for him with a completely fraudulent email address.
this email address did not belong to my bf! we found out that Jeremy the banker had set this up.
we brought this to the attention of the branch manager and assistant manager. They tried to insist that nothing like this has happened before and were trying to assure us and state that Jeremy had no fraudulent intentions, but what do they know? the way they seemed to deal with it was just a small slap on the wrist for their very proactive employee. They insisted that Jeremy was just performance motivated! how pathetic is it that management was trying to cover their stupid employee’s ass.
this banker could have accessed the account fr his home and done God knows what if we had more money in the account.
in fact, the phone banker confirmed that someone had logged into the account already. no doubt it was the «proactive» employee Jeremy. He had set up the profile with some false email address with my bf’s name in it. at no point did my bf provide him with any email address.
my bf was later able to set up an online profile with his real email address.
needless to say I complained not only to management but to the Office of Thrift Supervision, who oversees this joke of a bank.
I fear that the elderly or those who do not use online banking may have online profiles set up with other fraudulent email addresses by the oh so productive employees of what was formerly known as WAMU.
i encourage anyone who banks or knows someone who banks at WAMU to check if they have an online profile set up. WAMU DOES NOT SEND any confirmation via postal service to advise that an online profile has been created!
And don’t take any excuses from the management when they tell you that their employees were just trying to be productive! That’s a bunch of crap!

The tellers here are really nice and professional, this branch never has a line when I go it. it is like a hidden secret.