Storage Zone Self Storage

First, let me say that I would like to have given less than 1 star to this company if possible, as they certainly are NOT worthy of a whole, single star.
I went to Storage Zone’s website (Canton Rd location)
The unit features listed on their website are ground floor/​drive-​up access and «no deposit required».
So, I reserved the unit desired online. Within 10 minutes «Marsha» from Storage Zone calls to confirm the reservation.
But wait! Marsha says, «just wanted to call to confirm your unit rental. And as you could see on our website, there is a $ 25 administration fee.»
What?! There is ABSOLUTELY NO MENTION OF A $ 25 ADMINISTRATION FEE on the website!
It only says «no deposit required». Nice way to spin the wording on a deposit (deposits aren’t required by most all mini storage places we’ve contacted).
Next she tells us the unit we reserved is NOT a ground unit and that we would need to use a FREIGHT Elevator to get to the unit we reserved!
Again, the website insinuates that their units are all ground, drive up units.
Next, she tells us that «rental insurance» insurance is also required to be purchased through them!
What the…
Again, NONE OF THIS IS LISTED ON THEIR WEBSITE!
Illegal bait & switch company in my opinion!
I refuse to do business with a company that, in my opinion, is very unethical.