Gerber Collision & Glass

No one likes to deal with the stress and hassle of a wrecked car, but Gerber Collision actually made it a pleasant, no –stressful experience. Ed was easy to deal with, provided a quick estimate and seamlessly handled everything with the insurance company to arrange the repairs to my vehicle. He had a rental car ready for me when I dropped off my vehicle, sent frequent updates throughout the process, and had my car ready (looking perfect) exactly when he said he would. They even detailed my vehicle so that it looked brand new inside and out. I will be sure to recommend Gerber Collision to anyone and everyone because of their attention to detail, quality work, and excellent customer service.

I had an excellent experience with Gerber. My car was backed into while parked on the street and had some decent driver’s side damage. (This was the second time in a month, believe it or not!) The first time this happened, I let Progressive handle everything. I dropped it off at the Progressive service center and they wound up taking it to a local body shop somewhere in the Green area. I was not happy with the results. So when the second accident occurred I decided to choose my own body shop. I picked Gerber on a whim and I am very glad I did. Not only did they do top notch body work (I’ve been a mechanic for almost 10 years now, so I know), but they fixed the discrepancies I had with the last body shop’s repairs! The manager (I forgot his name) was extremely professional and gave me excellent customer service. I know results may vary, but I was super impressed with Gerber and will definitely use them again if I ever need to (which I hope I don’t!).

Horrible experience. Don’t listen to a word they say. They will say that your car will be ready but you won’t get it until several days maybe weeks after they“promise.” They are very rude when you call for a status on your vehicle. Stay away!

HORRIBLE SERVICE.
I requested a quote for my windshield repair. I received a call back and it was like the Spanish Inquisition. The rep would not believe me when I told him that I did not have any heated seats, a sunroof, or special rear view mirror. I had to repeat myself at least 3 – 4 times and he demanded my VIN because he said «I show you should have this in your truck» I told him that I’d had my truck for 5 years and I knew its specs and I had nothing special. He was so rude I hung up and sent an email complaint to customer care.
A customer service supervisor called me back but left a generic phone number. When I called it back, no one knew who he was and had to send an email just to get him to call me again.
When he called back, he did apologize and offered me a lower rate. When I tried to schedule service however, I was told «well I can’t actually schedule you a time, I will have to have someone call you tomorrow after 9 to give you a time.» I explained I had to be at work at noon. This went round and round. I explained I lived over ½ hour from the shop and could not chance not being able to get in for repair. I told him I would hold off.
I then tried to schedule an appointment myself on their website. This was at 415 pm. NO ONE EVER RETURNED MY CALL!
I then called customer service this morning and received the wrong area. The guy I talked to promised me he would pass along the info and I would get a call back ASAP. That was at 9 this am and NO CALL. Will NEVER use these guys for anything or recommend them to anyone.