Enterprise Rent-A-Car

In the beginning I was upset with the fact that I had to provided verification of my ability to rent by showing current utility bills without a past due amount. After much frustration I was given an excellent vehicle at a lower price due to lack of availability and I apologized in the end for my actions.

I had an absolutely terrible experience renting with Enterprise in Aiken. I rented a car because I was in an accident where my car was totaled. I was first given a Fiat that was defective. The plastic circle that was underneath the gear changer became dislodged almost causing me to get into another accident. When I brought the Fiat back, I was told that they would just «pop it back in» or «cut it out»… When I explained that I did not feel safe, I was then told they would give me a Mini-​Van because it was the only car they had left. A representative named Robbie (who claimed that he was the manager) told me that my daily rate would go up. When I expressed frustration, Zack, the manager stepped in and told Robbie to give me the daily rate. Robbie was noticeably frustrated that he had to do so. I was then escorted to the BACK parking lot, handed the keys to the van and drove away. I have rented many times from this location prior and know that this is not proper protocol. We did not inspect the vehicle, he did not check the mileage, or simply bring it to the front so I did not need to go through the back door. I had the mini van for almost a week when the maintenance light came on. It would beep and flash every time the car would turn on. I then became very upset as the entire reason I was renting a car was because I had been in an accident. I then called Enterprise Corporate Care and filed a formal complaint against Robbie. I was told to call Roadside Assistance the next day, and a car would be brought to me from another location. I did so, and was told a vehicle would be brought to my home from the Augusta Airport. However, 20 minutes later when Enterprise called me, I walked outside and to my extreme shock, saw Robbie standing in my driveway. I was extremely shaken by this as I had told Corporate that I did not want any interaction with the Aiken location EVER again. He brought a Jeep Compass, and handed me the keys. He did not check the odometer, and I had to initiate the walk around the vehicle. Zack, the actual manager, rectified this situation by calling and apologizing. However, I have yet to hear from the Regional Manager like I was told I would. Once Zack became involved, things changed and I was very satisfied with how he handled this situation. I was very very surprised to have such a poor experience with this location, because when I first moved to the area from NYC in January, I rented a car for three months and had a fantastic experience. The location was under the management of Kyle Hayes at that time, and it seems as if things have gone extremely downhill since he has transferred. If you have to rent a car from this location — I recommend only dealing with Zack as he was polite, kind and resolved the situation appropriately.

I had a reservation to pick up a vehicle this morning at 10 am and they called me at 730 to tell me it would not be ready until 4 pm!!! Really? I’m not sure if I’m more angry that they woke me up, or that they could have ruined my day! My car is in the repair shop and I really needed a vehicle. However, the people at Hertz were lovely. I will be doing business with them from now on.

The people that work here are very nice. I do have an issue with the stinky air fresheners they use. I have allergies and they had no less than four to these things in the car, I lost my voice and was a mess. We threw them out and left the windows down it didn’t help much. Plus the interior was a mess again, the windows are fogged the seats are stained. They really need a better cleaning crew and maybe use some Fabrees in stead of those stick. !

Super nice people! Never had such an easy going rental experience, and in an urgent situation. Will use again.

I’ve rented from them twice. They have nice cars and good service. Try to avoid a Friday afternoon because it’s busy and you will likely have to wait. Nice people!