The Face Shop

My obsession with The Face Shop is real!
After seeing that the Ward location didn’t have much face masks in stock, I had to check out the Waimalu location since I was around in the area. Again, not much face masks in stock except their animal masks, so I figure I might as well stock up on them. Opted in to get the charcoal nose strips for blackheads for my fiancé, and one of the workers came by to assist me on questions I had about a product I was looking at. Again, I didn’t get name, but she was very informative on everything and answered all my questions. She also suggested a few other products that she thought would benefit me and my skin, so I appreciate that.
A different worker who rung me up, but she was just as nice. Very talkative (in a good way!) making small talk with me as she rung me up, which I appreciate as well. The two girls who were working yesterday were excellent, will come to this location again!

Great products. Highly recommended. I love how they give you samples. Most of the products I’ve used works. Especially their whitening and brightening cleansers, toners and serums. Decent prices too. Sales associates are very helpful and nice ;)

Another location of The Face Shop at Waimalu Plaza next to City Mill in Aiea/​Pearl City area.
My usual product is waterproof eyeliner for $ 13 and it comes with sharpener. I’m not good with liquid so I like their pencil eyeliner and works for me pretty good.
This is also my gift stop. I’ve purchased their cute hand lotion many times for gifts. Price is affordable. They have loyal card too. You spend $ 100 and you get $ 5 off. They’re also good about emailing you promotions and specials.
Customer service is always excellent. They’re very knowledgeable and they don’t pressure you into buying products.
Lastly, I love the fact that they always give you samples every time you buy something. You don’t need to be a beggar and ask for samples like other makeup stores.

I LOVE skincare products! This is my go-​to store when I buy any skincare needs. I used to get products from Sephora but I enjoy the products here waaaay better. Staff are nice and friendly.

Went there today and the lady that worked there was so nice and helpful bought a couple of things and the price was affordable love that place

Ahhh damn it. My coworker has brought me on the Korean face products boat and I’m hooked. I try not to come here too often because I always end up buying way more than I need. I’m experimenting with new products every time I splurge. I love the masks. They’re pretty cheap, smell wonderful, and they seem to make my face feel softer. I buy the 30 day packs to save some money. My other favorite product so far is actually the spearmint foaming face cleanser for men. It makes my face feel clean, without drying it out. One item I don’t find very effective is the clay blackhead strip. I bought it because I was looking for the blackhead remover stuff in the tube, but they were sold out. The smell of the stuff made me want to gag and wasn’t really good at removing anything. I just bought the tube stuff, so hopefully that works better.
The store itself is always bright and very clean. The girls are very sweet and helpful. Thank you gals!

Found my new favorite store! I love it cause it’s clean, organized, great prices, fab items and awesome employees!!!
We ended up buying some masks and nail polish. Can’t wait to try them! Especially the animal ones! Lol!!!

First off, shout out the the girl with brownish hair! You helped me out on a slowish Friday (yesterday) So sorry I don’t remember your name but thank you for all your help! She was super knowledgable and used personal experience with any questions and with making suggestions. Super stoked to talk about the products and really helped picking out my moms gift way easier. Thanks for answering all my questions and pointing me in the right direction to get each product. My mom was super happy to receive the gift and can’t wait to try everything! It was more like talking to a friend rather than an employee, you def deserve a raise. and thanks for packaging everything so nicely! Awesome suggestion on the bear/​cat lotion, sooooo amazing!
Edit: if I’m not mistaken, the associates name was Mary! Good job to you, my mom loved her box of gifts!

I haven’t tried any of the products I bought yet but the service there was great. The sales lady gave me lots of information/​products to meet my needs (oily and acne prone skin.) And I loved that a received free samples. I’ll post another review after I try the products…

We went to do the free soap making class. .it was fun and we enjoyed it. it’s so pretty I don’t want to use it my daughter said she might want to take her friends to do this too all the ladies were really sweet weren’t pushy. let us know what sales they had going on…& their customer service was on point… good job guys

My go to shop for my facial needs! I’ve been using Korean makeup since like forever!!! I find that the compacts match our Asian skin tone better. We don’t end up looking pink or white like other American brands and it doesn’t feel oily or heavy. Plus the whole skin care lines are reasonably priced and I like the fact they give you samples so you get to try something you may not have thought of purchasing. Today I was in desperate need for my everyday compact powder foundation. They have been out since March yes it’s July and since then I’ve been trying all other Korean brands but haven’t been able to find one that I liked. Today I ended up buying phytogenic infinite EX yes it sounds complex but hopefully it’s exactly what I’ve been waiting for. The friendly knowledgeable staff are always willing to help you too! So don’t ever be hesitant to ask questions. I do! Lol!
Happy makeup shopping.

Its so dangerous that they opened this location up so close to where I live. I may need to get a part time job working here to be able to continue to pay for all of my purchases.
I have to give a lot of props to the sales associates that work here. They really know their stuff! I have suffered since I was 13 or 14 from terrible acne and an oily complextion. I got it under control for years with Proactiv and then left for college and remained on the mainland for 9 years. My skin during this time was fabulous, and loved it that I could get away with forgetting to wash my face for a night and not be punished by the acne gods. Relocating back home, has been downright sucky for my skin and apparently your skin eventually becomes immune to the line that you use.
The sales associate’s here, have helped me to discover two lines (Tea Tree Oil Line and Zero Blemish) that I use interchangeably, to «trick» my skin into not becoming immune. I loved it that they take the time to walk you through of how each product works and of how it should be applied (as sometimes there is no English on the product for instructions). I have to give shout outs to Cheryl and Desiree, I’ve had them assist me a few times and I always walk away with awesome products for my at the moment skin issues.
I am absolutely obsessed with their mask selections (kelp mask is very good to clear out break outs over night) and their black honey sugar warming scrub, which feels like you are literally rubbing off a layer of dead skin. You can actually see it build up and fall off in clumps… gross! But whatever it takes to have great looking skin!
Popular products do run out, and remain out of stock until their next shipment like their acne clearing mask, and tea tree oil acne spot treatment. But they always offer to take your information to call you when the new shipment is in.
Don’t be overwhelmed by the selection! If you have any questions, don’t be shy, the sales associates are all very knowledgeable, and have experience using these products. I think that is the one thing that sets this team apart from other Korean beauty product stores like Tony Moly or Natures Republic. Everyone that works here has used all of the products and their skin looks great, which means it must be working!
The only bummer is that apparently the rewards program doesn’t transfer over to the other stores. You get $ 5 as a credit for every $ 100 that you spend.
Ladies and gentlemen (yes my boyfriend uses some of my prodcuts) check this store out if you have a skin care issue or needs. You will walk away with answers in the form of great products and some cool samples!

I’m not even going to sugarcoat it. The girls here have no clue what they’re talking about. I run a fairly large Korean beauty blog so you could say I have a LOT of products… as in enough to fill at least a corner of this store. The girls here don’t know what they’re selling, they blatantly lie about the products, and they follow darker minorities like they’re going to steal.
This was my least favorite experience by far due to the sales associate. The store is located in a convenient strip mall location with free parking, next to a kpop/​cute Japanese gift store. The store is quite large, bright, and clean with kpop music again over the speakers. I was not greeted immediately upon walking in, though I was followed around. I cannot explain how much I hate being followed around like I’m going to steal something. As a minority, I have experienced this before and Korean shops in particular make me feel like they are watching to make sure I don’t steal something based on my appearance as I have been followed around and shadowed while typical light-​skinned East Asians and white customers were graciously greeted and left alone until they had questions.
I was really irritated at this shop because I didn’t have any questions, having been to a Face Shop before, but the store girl decided to follow me around and suggest a bunch of products I didn’t want to try (because I’ve had samples of it or I’ve tried it before at other Face Shops).
I had one question about the composition of their feminine cleanser which is a liquid to foam cleanser (no English label), and the girl tried to tell me that all Korean feminine cleansers are the same after I told her I liked a Danahan feminine wash. Ummm NOPE – the Danahan one is lactic acid based and gel textured, so no they are not even close. She also tried to convince me that a BB cream 2 shades too light for me already was my color, and that it is Korean makeup style to be too light in the face so it’s okay. After telling her I just got here the day before and was pale from living in Alaska therefore I’d be getting much darker, she tried to convince me no I wouldn’t get darker from living in Hawaii and that I was already light-​skinned. As someone who has been myself for ummm I don’t know – MY WHOLE LIFE, this really irritated me. I have already gotten 2 – 3 shades darker to the point that I can’t wear half of my lighter BB creams anymore, in just the week I’ve been here (I went on Monday before I started going out in the sun). She also kept pushing other products on me that I didn’t want to know about (dry skin products, lipstick colors that wouldn’t show up on me, CC creams made for light pink undertones) and virtually everything in the store was fair game to her.
I tried testing her to see if she recommended products I knew to be bad and she would lie and make up whatever she thought I wanted to hear. If I asked her if a moisture line was for oily skin she would tell me it was for oily skin when it was clearly for dry skin, even when it said it in English on the label. Apparently all of their products are popular and just like other brands I like (–rolling my eyes-​).
Basically the whole time she wouldn’t leave me alone and was just desperate to sell things. It left me with a bad taste in my mouth. Prices are a few dollars more marked up, but not too bad. Makeup testers are in better shape than the ones I saw in San Francisco, but I still wouldn’t touch everything. I was given a good amount of samples of products, though some I already told her I didn’t want to try (the CC Cream which is oily, not in my color, and I already have a deluxe size from their other store). Thankfully the rest of the samples seemed okay plus a free sheet mask. I give Face Shop a good sample rating, however–
I give this a fairly negative rating due to the employee’s behavior, and to be honest I’d prefer to go to another location if they are going to be dishonest like that and desperately lie to sell a product they know nothing about.

I ain’t gonna lie, I was extremely hesitant on shopping here because I assumed that they only had makeup (no face care products) and only catered to lighter skin folks. Boy was I wrong! If you’re looking to change your skin care routine The Face Shop is the place to go.
They have everything for all skin types and for an affordable price. I personally like their charcoal cleansing foam. If you cake on you’re makeup like I do then this is the product to get, it removes the existing makeup that was left behind by my makeup wipe. I then follow with their Papaya smart peel (twice a week) then their white snow toner. If you’re a face mask addict then this is the place to go.
Employees are very knowledgable with all the products and can pin point which system would be right for you. They do offer to call you if the product you’re looking for you is out of stock. Prices are affordable and reasonable with the amount if product you get.
All in all, will defiantly be coming back here.

I was a little afraid to go into this store because I thought it was going to be filled with only «beautiful people» and that it was going to be extremely expensive, but it’s not as bad as I was thinking. I did walk out with $ 103+ of merchandise, but it wasn’t because I was pushed to buy anything. I went in there with the intent of getting a cleanser, toner, moisturizer, lotion, and some masks. I got just that, plus quite a few samples.
The store is nice, clean, and inviting. The staff was friendly. I am a big K-​pop fan, so I was happy they were playing upbeat K-​pop songs. I was helped by a very nice girl. She was patient with me, as I needed her to recommend a good line for my face because it was my first visit to the Face Shop.
If you’re on a budget, make sure you keep track of how much you are grabbing — because you will want everything!

Whoo, first guy to make a review here! As the store is called, it sells mainly products for the face. Mainly cleaning products: moisturizers, cleaners, things that pull out every amount of dirt off of your face.
Ive always felt weird for the people who work there. What if youre showing a product and using it on somebodys face and you pull off a lot of dirt or make up or something? I guess theyre trained to know what to expect. The associate who helped my girlfriend seems really nice. She knew the answers to whatever questions my girlfriend had asked. So the staff are very knowledgeable.
The store is pretty big but thats because everything they sell is small. But they do keep the place clean. They even have tiny trash cans to discard the tissues you use to wipe whatever you just put on your hands.
Plus if youre in the market for lotion or really any kind of face treatment items, it would be smart to look here. If some places dont have or dont carry a certain product anymore you could test your luck and find it here.
All-​in-​all ladies, this is a good place to clean your face.

The customer service at this location is awesome. Thank you Desiree for taking the time (on 2÷9÷14) to help me pick products that will benefit my skin health. My main goal when I entered the store was to get what I needed and leave. However, I had no idea what I was even looking for and I had no clue which products would even be good for me.
I have oily skin and with this humid weather, it doesn’t help if I break out. As much as possible I want to control my oily skin and Desiree did just that. She recommended products for me that have really helped. During the last few days I can really feel the Oil Free Control Cream working! When I put it on, my face doesn’t feel oily like other moisturizers and it feels great under makeup because it controls the oil levels! Also, Desiree helped me pick a water base eye cream. Being in college, working, and staying up all night has really taken a toll on my eyes. The Chia Seed water-​base cream works wonders and it feels so light under my skin! I love that it moisturizes under the eyes and I’m glad it’s not oil based.
Anyway, the workers here are super nice and they’re always so pretty! I’m glad they took the time to explain to me what products worked best for my skin needs and I was never pressured into buying an item I don’t want. I was even helped with buying a product for my mom and every dollar spent was worth it. Thanks ladies! ;)

I’ve only been to this location twice now, but both times were fantastic. Same selection as the other locations, and of course the same great service. I love how the girls here don’t pressure you into buying things, and don’t lurk over you while you’re browsing. It’s a good balance of being helpful and leaving the customer be.
On this trip they just so happened to be having a sale on select items. I got some of my favorite face washes on sale at buy two get one free, and they also had lotions with the same sale as well as 30% off all gift sets. I would have bought lots more stuff than I actually did if I could!
Sign up for their rewards card so that you can accumulate points towards $ 5 off a purchase. I was able to use that discount on top of the sale, so I left a very happy girl! I will definitely be back to this location when I’m in the area.

8.4.13.
I’m still not sure if the addition of this location will be a blessing or a lesson (to not spend $$) for me.
Right now, I’m so glad that this location is so much closer for me – great for any last minute or emergency beauty pick ups I may need! Not to mention the fab 20% opening discount last weekend (sorry, I don’t think they have this promo anymore, boo).
Products carried are the same as the other two locations. The ambiance is also the same – clean, bright & everything is super cute. Currently loving the products from their beauty «tools» products (i.e., powder puffs with bows, terry headbands, nail files, etc.) Not dramatically different from other similar products you can pick up from the drugstore or from other beauty stores… but super cute & reasonably priced!
Unilocal 365 Challenge: #215/​365

I love this Face Shop for the location & awesome customer service. On top of that there are (3) things that set this shop above from the others. I have never been to the McCully FaceShop but this place is set up much like their Ward store but it’s a bit bigger & because there’s more space they will be able to offer a soap making class (information will soon be posted on Instagram). They have a «Best of the best» wall which features their top (10) selling products. Which is nice because if you’ve never been to a FaceShop you can get an idea of what products are good. They also have «The Golden Shop» which is for mature skin and is only offered in Japan (they don’t even carry the line in Korea).
Location: Waimalu Shopping plaza in between pink box and secured gold buyers (city mill side).
It was their grand opening today and you get 20% off your entire purchase today and tomorrow. Arrived at 4pm and there was a line to get in (about 15 people ahead of me). It took about 25 minutes to get in. They set it up as «shop while in line» which was a brilliant idea. It took about an hour while standing in line anyway. I advise to wait for the hype to come down a bit. 20% off isn’t really worth the wait.